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Hi dowzerw,You're welcome! We will wait until we receive a response from you. Thank you.- Lila
Just renewed my expired Premium/Maximum Security subscription. Virus/ something on my Lenovo Windows 10 PC that is not being caught by TM.
I just renewed my Maximum Security subscription. It had expired a few days ago. There is some kind of virus on my computer that is not being caught by TM. I have run a couple of scans to no avail. How do I get TM to pick it up?
Problem
Hi dowzerw,Welcome to the Trend Micro Home Users Community!How do you say that your computer has a virus and what signs are you encountering? try to follow the steps in this guide in running a scan:Removing a virus infection Trend Micro Security did
Just renewed my expired Premium/Maximum Security subscription. Virus/ something on my Lenovo Windows 10 PC that is not being caught by TM.
I just renewed my Maximum Security subscription. It had expired a few days ago. There is some kind of virus on my computer that is not being caught by TM. I have run a couple of scans to no avail. How do I get TM to pick it up?
Problem
Hi dowzerw,This sounds like you have potentially unwanted applications or extensions installed on your computer. This type of programs is installed unknowingly and downloaded with legitimate software.To remove these pop-ups you can check this guide a
Just renewed my expired Premium/Maximum Security subscription. Virus/ something on my Lenovo Windows 10 PC that is not being caught by TM.
I just renewed my Maximum Security subscription. It had expired a few days ago. There is some kind of virus on my computer that is not being caught by TM. I have run a couple of scans to no avail. How do I get TM to pick it up?
Problem
Hi haeberhard, To check if Trend Micro is causing this, could you please try the following: 1. Try resetting Trend Micro Security's components: a. Open the Trend Micro Diagnostic Toolkit. b. Clic
Windows 10 start button and search field in taskbar does not work... after TM update??
my Windows 10 start button and the seach field in the taskbar do not work anymore.Is there any possible connection to TM update (16.0.1227), which was done yesterday?
Problem
Hello Denny,Welcome to the Community.We apologize for the inconvenience. We're already on the position of making improvements to our MyAccount portal to provide you with the best and seamless experience.On the bright side, it's nice to know that you
Download button on web site downloads ancient, unsupported version 7!
I am replacing my hard drive, so I logged into my account on the Trend web site and clicked on the download button next to my product to reinstall it. After installation, I entered my serial number only to be told that it is invalid, and that Trend no longer supports the version I installed!
Problem
Hello vravooru and welcome to the Community!Thank you for letting us know about this question that you have in mind.You may simply change the serial number from your Trend Micro program for continued protection. Please follow the steps from the
Apply new purchased license to existing subscription
hi I have recently purchased a new licenses for my 3 device Trend Micro internet security subscription. My existing licenses will expire soon. How can I renew using the new serial code purchased. thanks
Question
Hello uatumen,We're sorry to hear of your experience.We can try to add Kmsemulator.exe into Trend Micro Secuirty's whitelist. Here's how: Trend Micro Security keeps detecting files or programs that are already added to the Exception ListPle
Problem of Exception list
Hi, I have added Kmsemulator.exe in my an Exception list but every day my Trend micro remove it and every day I am restoring its original place (C:Windows) manually and I fed up this situation. Please help me.
Problem
Hi Jenene,Apologies for this inconvenience. May I please verify the following information so we can further check on this concern? 1. Please check what's the exact version of the Trend Micro program, verify if it's 15.0.1231 2. Take
Irritating Pop Ups
Around 12:30 p.m. I began getting continuous pop ups about a scan coming up at 10:39 a.m. I have tried clicking on Scan Now and Skip this scan to get rid of these pop ups, but they keep coming up. Very annoying!! How do I get rid of them? Lenovo G570, Windows 10. Trend Micro Internet
Problem
Hi janis,Welcome to the Trend Micro Home Users Community!It seems that the installer file you have downloaded is not complete as it has ended with the name ".part".Please try again to download the installer file from this link and check its file size
unable to update
when I tried to download an installer after updating my iMac to the new OS, and I got to step 3, when I clicked on the installer on my desktop, I get this message : Adobe Acrobat Reader could not open 'Trend Micro Antivirus-8.0.1246.dmg.part' because it is either not a supported file type or because
Question
Hello ofh and welcome to the community!Thank you for letting us know about this question that you have in mind. There are various reasons why this issue is happening. One is, the Trend Micro Security Software may be corrupted that's why the scan
Why do Trend keep on scanning but doesnt get anywhere
Why do Trend keep on scanning but doesnt get anywhere
Question
To verify, is it Password Manager that's causing your computer to slow down? For your password, it is saved in Password Manager which is a separate program. No need to reinstall Password Manager if it is not causing the issue only Trend Micro Interne
Auto filling of info doesn't work anymore
Prior to installing TrendMicro, if I went to an internet site and it asked for my email address when I started to type it in it would fill in the info after typing a couple of letters. Now I have to type in the full email address every time. It also doesn't fill in such things as my name, add
Problem
It's fine, we can continue our conversation there. Thanks!
Auto filling of info doesn't work anymore
Prior to installing TrendMicro, if I went to an internet site and it asked for my email address when I started to type it in it would fill in the info after typing a couple of letters. Now I have to type in the full email address every time. It also doesn't fill in such things as my name, add
Problem
I see, run a full scan using the Trend Micro program to make sure that it is now caused by any malware. What is your computer's operating system?
Auto filling of info doesn't work anymore
Prior to installing TrendMicro, if I went to an internet site and it asked for my email address when I started to type it in it would fill in the info after typing a couple of letters. Now I have to type in the full email address every time. It also doesn't fill in such things as my name, add
Problem
Hello astevelong and welcome to the Community!Thank you for letting us know about this problem that you encountered. Apologies for the inconvenience.To help you with this matter, please let us know more about the specific error message that you
I cannot activate my TM Max Security.
I have TM Max Security. I did a clean reset on windows 10. I downloaded a trial version, put in my code, it installed but it won't activate???
Problem
Hi macmel49, Reading through the email that was sent to you, it only wants you to pay. So, rule of the thumb..do not pay. Make sure that your Trend Micro program is updated, then run a full scan to make sure that all is good. Is there any stran
Ransomware?
I received this email today. What should I do? =================================== Hello there . Have you ever heard anything at all regarding the RAT 39475 virus? U now will, because you became a satisfied owner of my very own construction of this virus. We monitored to discover a great deal of e
Question
Hi Karaka29211,Can we ask if you have encountered any error message when you try to manually update the Trend Micro program?May we also know the version of your Trend Micro program installed on the device?You may also try the procedures for "Unable t
Unable to receive AV updates since Win10 update
Since a recent upgrade on Win10 I have been unable to receive updates to my Trend Micro database, what is the problem?
Question
Hi toledo2000,Thank you for letting us know about your resolution.Have a great week!Trend Micro Home Users Community
ubuntu webmin vs. trend micro virus+
If i open the webmin main page in my firefox browser. it takes a very long time, until the page is opened. At this time an instanve of tmsainstance uses a lot of processor time and memory.
Problem
Hello agedye,We're sorry to hear about this experience of yours. Allow us to assist you regarding this matter.Let us be a little bit more specific about your issue with Trend Micro Password Manager. When you mentioned you cannot download it, did you
password manager disappearing
I sent trend micro a message a week ago regarding the loss of my password manager and not being able to down load a new one, and not one person has had the respect to contact me back, that is classed as discusting customer service, considering I have been a customer for more than 15years. ALAN GEDYE
Problem
Hi ptcheah,Would you be able to provide a screenshot of how Trend Micro was used to bypass on Chess Titan? This is so we can get a clearer view of the issue. It would also help if you can tell us in detail how the issue occurs on your Windows 10 comp
I had an incompatibility not fixed report in my Asus note book when I checked Trend Micro compatibility
I played Chess Titan on Win 7 and noticed that Trend Micro was used as a to bypass something so Chess Titan could win all the time with the auto pin feature - but in Win 10 Chess Titan is removed but incompletely as the auto pin feature was retained - this I suspect cause conflict and problem
Problem
Hello celefte1 and welcome to the Community!Thank you for letting us know about this question that you have in mind.We checked the email address that you submitted here in the Community and it shows that you subscription is good up until Decembe
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Subscription Information Inquiry
Could you please check my account too? I have received the same email and mine was activated two weeks ago. Note: This conversation was created from a reply on: We just received an email saying that our subscription is not activated but it is....
Question