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Brand User

Hi dowzerw,This sounds like you have potentially unwanted applications or extensions installed on your computer. This type of programs is installed unknowingly and downloaded with legitimate software.To remove these pop-ups you can check this guide a

 commented 

5 years ago

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Just renewed my expired Premium/Maximum Security subscription. Virus/ something on my Lenovo Windows 10 PC that is not being caught by TM.

I just renewed my Maximum Security subscription. It had expired a few days ago. There is some kind of virus on my computer that is not being caught by TM. I have run a couple of scans to no avail. How do I get TM to pick it up?

Problem

Brand User
Brand User

Hello Denny,Welcome to the Community.We apologize for the inconvenience. We're already on the position of making improvements to our MyAccount portal to provide you with the best and seamless experience.On the bright side, it's nice to know that you

 commented 

6 years ago

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Download button on web site downloads ancient, unsupported version 7!

I am replacing my hard drive, so I logged into my account on the Trend web site and clicked on the download button next to my product to reinstall it. After installation, I entered my serial number only to be told that it is invalid, and that Trend no longer supports the version I installed! 

Problem

Brand User

Hello vravooru and welcome to the Community!Thank you for letting us know about this question that you have in mind.You may simply change the serial number from your Trend Micro program for continued protection. Please follow the steps from the

 commented 

6 years ago

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Apply new purchased license to existing subscription

hi I have recently purchased a new licenses for my 3 device Trend Micro internet security subscription. My existing licenses will expire soon. How can I renew using the new serial code purchased. thanks

Question

Brand User

Hello uatumen,We're sorry to hear of your experience.We can try to add Kmsemulator.exe into Trend Micro Secuirty's whitelist. Here's how: Trend Micro Security keeps detecting files or programs that are already added to the Exception ListPle

 commented 

5 years ago

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Problem of Exception list

Hi, I have added Kmsemulator.exe in my an Exception list but every day my Trend micro remove it and every day I am restoring its original place (C:Windows) manually and  I fed up this situation. Please help me.

Problem

Brand User

Hi Jenene,Apologies for this inconvenience. May I please verify the following information so we can further check on this concern?   1. Please check what's the exact version of the Trend Micro program, verify if it's 15.0.1231  2. Take

 commented 

5 years ago

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Irritating Pop Ups

Around 12:30 p.m. I began getting continuous pop ups about a scan coming up at 10:39 a.m. I have tried clicking on Scan Now and Skip this scan to get rid of these pop ups, but they keep coming up. Very annoying!! How do I get rid of them?  Lenovo G570, Windows 10.  Trend Micro Internet

Problem

Brand User

Hi janis,Welcome to the Trend Micro Home Users Community!It seems that the installer file you have downloaded is not complete as it has ended with the name ".part".Please try again to download the installer file from this link and check its file size

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unable to update

when I tried to download an installer after updating my iMac to the new OS, and I got to step 3, when I clicked on the installer on my desktop, I get this message : Adobe Acrobat Reader could not open 'Trend Micro Antivirus-8.0.1246.dmg.part' because it is either not a supported file type or because

Question

Brand User
Brand User

To verify, is it Password Manager that's causing your computer to slow down? For your password, it is saved in Password Manager which is a separate program. No need to reinstall Password Manager if it is not causing the issue only Trend Micro Interne

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Auto filling of info doesn't work anymore

Prior to installing TrendMicro, if I went to an internet site and it asked for my email address when I started to type it in it would fill in the info after typing a couple of letters. Now I have to type in the full email address every time.  It also doesn't fill in such things as my name, add

Problem

Brand User

It's fine, we can continue our conversation there. Thanks!

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Auto filling of info doesn't work anymore

Prior to installing TrendMicro, if I went to an internet site and it asked for my email address when I started to type it in it would fill in the info after typing a couple of letters. Now I have to type in the full email address every time.  It also doesn't fill in such things as my name, add

Problem

Brand User

I see, run a full scan using the Trend Micro program to make sure that it is now caused by any malware. What is your computer's operating system?

 to the conversation: 

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Auto filling of info doesn't work anymore

Prior to installing TrendMicro, if I went to an internet site and it asked for my email address when I started to type it in it would fill in the info after typing a couple of letters. Now I have to type in the full email address every time.  It also doesn't fill in such things as my name, add

Problem

Brand User
Brand User

Hi macmel49, Reading through the email that was sent to you, it only wants you to pay. So, rule of the thumb..do not pay. Make sure that your Trend Micro program is updated, then run a full scan to make sure that all is good.  Is there any stran

 commented 

6 years ago

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Ransomware?

I received this email today. What should I do? =================================== Hello there . Have you ever heard anything at all regarding the RAT 39475 virus? U now will, because you became a satisfied owner of my very own construction of this virus. We monitored to discover a great deal of e

Question

Brand User
Brand User

Hi toledo2000,Thank you for letting us know about your resolution.Have a great week!Trend Micro Home Users Community

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ubuntu webmin vs. trend micro virus+

If i open the webmin main page in my firefox browser. it takes a very long time, until the page is opened. At this time an instanve of tmsainstance uses a lot of processor time and memory.

Problem

Brand User

Hello agedye,We're sorry to hear about this experience of yours. Allow us to assist you regarding this matter.Let us be a little bit more specific about your issue with Trend Micro Password Manager. When you mentioned you cannot download it, did you

 commented 

6 years ago

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password manager disappearing

I sent trend micro a message a week ago regarding the loss of my password manager and not being able to down load a new one, and not one person has had the respect to contact me back, that is classed as discusting customer service, considering I have been a customer for more than 15years. ALAN GEDYE

Problem

Brand User

Hi ptcheah,Would you be able to provide a screenshot of how Trend Micro was used to bypass on Chess Titan? This is so we can get a clearer view of the issue. It would also help if you can tell us in detail how the issue occurs on your Windows 10 comp

 commented 

5 years ago

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I had an incompatibility not fixed report in my Asus note book when I checked Trend Micro compatibility

I played Chess Titan on Win 7 and noticed that Trend Micro was used as a to bypass something so Chess Titan could win all the time with the auto pin feature  - but in Win 10 Chess Titan is removed but incompletely as the auto pin feature was retained - this I suspect cause conflict and problem

Problem

Brand User

Great! :)

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Latest Update for Windows 10 Now Available (April 2018)

Microsoft has released a new update for Windows 10 that contains new features and security updates. Based on testing, there are no issues found with Trend Micro Consumer products. Feel free to comment or post any inquiries you may have.To learn more about the April 2018 Update, visit this Microsoft

Announcements

Brand User

Hi Tom Emmelot, Please do contact our Beta Team through the link below: Contact Beta SupportThank you!

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Latest Update for Windows 10 Now Available (April 2018)

Microsoft has released a new update for Windows 10 that contains new features and security updates. Based on testing, there are no issues found with Trend Micro Consumer products. Feel free to comment or post any inquiries you may have.To learn more about the April 2018 Update, visit this Microsoft

Announcements