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Hi @pauljean,Thank you for posting your concern here. Please know that we have just release a hotfix for Windows 10 Creators Update. Please refer to the link below:[Hotfix] Getting BSOD after upgrading to Windows 10 Creators Update (RS2) when install

Issues with Windows 10 Creator Update

Just upgraded to Windows 10 Creator update. Now intermittently after boot up, Trend Micro fails to start. Tried the Diagnostic Toolkit, "Stop all components", wait a while then "Start all components". Sometimes this manual start works but most of the times , it doesn't work no matter how many times

Problem

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Hi @ahsans,The hotfix is for those who are experiencing BSOD when installing Trend Micro Security 2017. :)Trend Micro Home Users Community

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Issues with Windows 10 Creator Update

Just upgraded to Windows 10 Creator update. Now intermittently after boot up, Trend Micro fails to start. Tried the Diagnostic Toolkit, "Stop all components", wait a while then "Start all components". Sometimes this manual start works but most of the times , it doesn't work no matter how many times

Problem

Brand User

Hi din.nguyen,Thank you for your response. Please let us know the update and the progress of this case. We are more than willing to help you further. Thank you for your patience with us. :)Trend Micro Home Users Community

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After installing Trend Micro Max Security, I lost my wireless network

I have windows 10. After installing TM Max Security, my wireless net work no longer shows and I have no internet connection. I have to set up a new network, provide ISP, etc but that's not what I'm looking to do. I simply want to be able to select my wireless network and connect to it. I had to unin

Question

Brand User

Hi @claudiu_botezatu,Thank you for posting your query here. It is possible to temporary disable the Trend Micro program installed on the computer by following the procedure on this link below and with the program disabled, he/she may then proceed in

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After installing Trend Micro Max Security, I lost my wireless network

I have windows 10. After installing TM Max Security, my wireless net work no longer shows and I have no internet connection. I have to set up a new network, provide ISP, etc but that's not what I'm looking to do. I simply want to be able to select my wireless network and connect to it. I had to unin

Question

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We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

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6 years ago

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When will T-M support Mozilla Firefox 64-bit browser on Win7 Pro 64-bit?

Mozilla Firefox is moving forward, but T-M is telling users to move backwards and reinstall the 32-bit Firefox in order to use T-M toolbars. This is not the right direction. When will T-M provide updated support for Mozilla Firefox 64-bit browser?

Question

Brand User

Hello krittrtalk and welcome to the Community!Thank you for letting us know about this question that you have in mind. Apologies for the inconvenience his has caused you.We understand that you would like to have the Trend Micro Toolbar enabled o

 commented 

6 years ago

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When will T-M support Mozilla Firefox 64-bit browser on Win7 Pro 64-bit?

Mozilla Firefox is moving forward, but T-M is telling users to move backwards and reinstall the 32-bit Firefox in order to use T-M toolbars. This is not the right direction. When will T-M provide updated support for Mozilla Firefox 64-bit browser?

Question

Brand User

Hello glennf,Welcome to the Community.We would like to verify if the 100% disk usage is for the Trend Micro Security alone. It will be much better if we can check the break down of each process when it comes to usage. For CPU usage, threshold limit f

 commented 

5 years ago

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Hi. About every 15 seconds, Trend appears to be writing to my HD for about 5 seconds using 100% of the HD.

Hi. About every 15 seconds, Trend appears to be writing to my HD for about 5 seconds using 100% of the HD activity. Writing up to around 10 mbps, but reading zero. This, after my desktop has been left alone for the day, and woken up now, around 2200 hrs. Win8, HP Pavilion i5-3330 processor max 3

Problem

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Brand User

Hi dfude1Thank you for providing this update. Since System Mechanic is not listed as a installed program in your computer, then we advise for you to upgrade the Trend Micro program on your computer manually. Please see the article below for the instr

 commented 

6 years ago

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Update incompatible with System Mechanic

Whatever Trend update this past week keeps saying it is incompatible with System Mechanic. and so will not update. I will not remove System Mechanic and this has never been a problem in the past. YOU NEED TO REVISE YOUR UPDATE TO BE COMPATIBLE WITH SYSTEM MECHANIC!

Problem

Brand User

Hi glscholtens and welcome to the community!As of the moment, there is no way to turn off the automatic update for the program because this is required for the software. The updates being released consists latest patterns of malware and patches for t

 commented 

7 years ago

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automatic update

Hello, I am using the Trend Maximum security on a laptop, connected to internet via a 4G connection. Due to the fact that the Trend automatic update will run everey day, to check available updates, it will eat all my data-bundle already the first few days. Therefor, is there a possibility,

Question

Brand User
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Hi renan.limagomes,Apologies for the inconvenience this has caused you.May I know what version of Mozilla Firefox are you using? Is it the 32-bit or the 64-bit version?May I also know if the Trend Micro tool bar is enabled on this Mozilla Firefox web

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Why Firefox slowdown

Hello Team,This time a question from me, I noticed a slow start of Firefox!If I start Firefox at the moment, it takes 8 seconds before I have started my Google / nl home page! If I switch TM Max off, then 1 second! Google Chrome is less affected by this, but also slowed!Have Firefox reinstalled twic

Problem

Brand User

Hello yuken789,Welcome to the Community.I have sent you an email with the details that you need. That is for us to safely disclose any necessary information.Regards,Pat

 commented 

5 years ago

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Charged my credit card but did not received the new Serial Number

1. the auto renewal charged my credit card and did notified me through email, but i did not received any new serial number and have been unable to renew my antivirus. i've paid for this.2. those buttons to "disable auto renewal" and "update your account information" are broken. they keep redirect me

Problem

Brand User

Hi geof.hack and Welcome to the Community!We really appreciate that you bring this to our attention.As I check your account you still have a Trend Micro Internet Security version 8.0 which is an old version of the program that is why you are rec

 commented 

6 years ago

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It Stinks

You say my software is no longer supported and stopped it but my subscription finishes Feb 2019, do I get a refund for the almost a year of stopped software or newer software that you can supply.

Problem

Brand User

Hi @sharick,We understand that you are confused that your Trend Micro software is not protecting your device. Let us assist you on this one.I would also like to know what is the status of the Trend Micro program if it is activated with a status of "P

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Why is TREND not stopping malware?

Why when keying into browser, the search engine is changed to ASK or others without me requesting it. Also, when activating this request, it was opened in BING, not Chrome which is my preferred option. When searching for a solution, I am able to download an application to remove unwanted malware, b

Question

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