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Hi dorrainerush,This has been reported as an issue but now has been resolved. You would just have to reactivate your subscription from your main console by typing in your serial number. After doing so, you should not seethe error message anymore.Let
Why the hell is this program telling me that my Serial number is invalid again when I renewed this service 7/4/2019??
How am I suppose to know that my computer is protected when this keeps popping up???? I've never in the many years that I've had this service had a problem until now??? Fix it!!!
Problem
Hi barb,Can you try to perform a stop and start all components via Diagnostic Toolkit? To do that, you may follow these steps below:Open the Trend Micro Diagnostic Toolkit. Do the following:For Windows 10:Click Start > All Apps
Why the hell is this program telling me that my Serial number is invalid again when I renewed this service 7/4/2019??
How am I suppose to know that my computer is protected when this keeps popping up???? I've never in the many years that I've had this service had a problem until now??? Fix it!!!
Problem
Hi @andreas.linke,We understand your frustrations about this and we really do sorry for the inconvenience this has caused you. We are already aware of the issue and rest assured that we have dedicated team working on it. Thank you.Trend Micro Home Us
Issues with Windows 10 Creator Update
Just upgraded to Windows 10 Creator update. Now intermittently after boot up, Trend Micro fails to start. Tried the Diagnostic Toolkit, "Stop all components", wait a while then "Start all components". Sometimes this manual start works but most of the times , it doesn't work no matter how many times
Problem
Hi @pauljean,Thank you for posting your concern here. Please know that we have just release a hotfix for Windows 10 Creators Update. Please refer to the link below:[Hotfix] Getting BSOD after upgrading to Windows 10 Creators Update (RS2) when install
Issues with Windows 10 Creator Update
Just upgraded to Windows 10 Creator update. Now intermittently after boot up, Trend Micro fails to start. Tried the Diagnostic Toolkit, "Stop all components", wait a while then "Start all components". Sometimes this manual start works but most of the times , it doesn't work no matter how many times
Problem
Hi @ahsans,The hotfix is for those who are experiencing BSOD when installing Trend Micro Security 2017. :)Trend Micro Home Users Community
Issues with Windows 10 Creator Update
Just upgraded to Windows 10 Creator update. Now intermittently after boot up, Trend Micro fails to start. Tried the Diagnostic Toolkit, "Stop all components", wait a while then "Start all components". Sometimes this manual start works but most of the times , it doesn't work no matter how many times
Problem
Hi din.nguyen,Thank you for your response. Please let us know the update and the progress of this case. We are more than willing to help you further. Thank you for your patience with us. :)Trend Micro Home Users Community
After installing Trend Micro Max Security, I lost my wireless network
I have windows 10. After installing TM Max Security, my wireless net work no longer shows and I have no internet connection. I have to set up a new network, provide ISP, etc but that's not what I'm looking to do. I simply want to be able to select my wireless network and connect to it. I had to unin
Question
Hi @claudiu_botezatu,Thank you for posting your query here. It is possible to temporary disable the Trend Micro program installed on the computer by following the procedure on this link below and with the program disabled, he/she may then proceed in
After installing Trend Micro Max Security, I lost my wireless network
I have windows 10. After installing TM Max Security, my wireless net work no longer shows and I have no internet connection. I have to set up a new network, provide ISP, etc but that's not what I'm looking to do. I simply want to be able to select my wireless network and connect to it. I had to unin
Question
Hi mtstm2000,We're sorry to hear about your experience.There might be a pre-existing application on your computer that is causing this problem. You may check the installed programs on your computer and remove any "ImgSync" related program to prevent
Why can't you get rid of ImgSync?
ImgSync - you know it's a problem why can't you spot and prevent it? I am paying you to do this!
Problem
Hi ahimsainc,Have you checked your files if any have been encrypted? May I know the file extension? If it's in the list, you may try to use our Trend Micro Ransomware File Decryptor Tool and follow the steps from the page on how to run the File
I have ransomware that will not go away. hlp pls
ransomware that will not let up. on Lenovo and pops up on all servers.
Question
Hi crow_dey and Welcome to the Community!Thank you for letting us know about your concern.One of the cause why Trend Micro program is not responding is due to a busy computer or you have other application that is taking too much of the computer'
not responding
When i run trend micro sometimes it does not run all the way through and comes up not responding in task manager.
Problem
We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new
When will T-M support Mozilla Firefox 64-bit browser on Win7 Pro 64-bit?
Mozilla Firefox is moving forward, but T-M is telling users to move backwards and reinstall the 32-bit Firefox in order to use T-M toolbars. This is not the right direction. When will T-M provide updated support for Mozilla Firefox 64-bit browser?
Question
Hello krittrtalk and welcome to the Community!Thank you for letting us know about this question that you have in mind. Apologies for the inconvenience his has caused you.We understand that you would like to have the Trend Micro Toolbar enabled o
When will T-M support Mozilla Firefox 64-bit browser on Win7 Pro 64-bit?
Mozilla Firefox is moving forward, but T-M is telling users to move backwards and reinstall the 32-bit Firefox in order to use T-M toolbars. This is not the right direction. When will T-M provide updated support for Mozilla Firefox 64-bit browser?
Question
Hello glennf,Welcome to the Community.We would like to verify if the 100% disk usage is for the Trend Micro Security alone. It will be much better if we can check the break down of each process when it comes to usage. For CPU usage, threshold limit f
Hi. About every 15 seconds, Trend appears to be writing to my HD for about 5 seconds using 100% of the HD.
Hi. About every 15 seconds, Trend appears to be writing to my HD for about 5 seconds using 100% of the HD activity. Writing up to around 10 mbps, but reading zero. This, after my desktop has been left alone for the day, and woken up now, around 2200 hrs. Win8, HP Pavilion i5-3330 processor max 3
Problem
Hi t, May I ask what's the specific issue you're encountering with the toolbar? how do you say it's not working properly? Let's try to verify the exact version of Chrome on your computer: Launch Google Chrome.Click on the three dots on the upper corn
Why doesn't Trend Micro work properly with Chrome with the new update?
Toolbar not working on Chrome
Question
Hi dfude1Thank you for providing this update. Since System Mechanic is not listed as a installed program in your computer, then we advise for you to upgrade the Trend Micro program on your computer manually. Please see the article below for the instr
Update incompatible with System Mechanic
Whatever Trend update this past week keeps saying it is incompatible with System Mechanic. and so will not update. I will not remove System Mechanic and this has never been a problem in the past. YOU NEED TO REVISE YOUR UPDATE TO BE COMPATIBLE WITH SYSTEM MECHANIC!
Problem
Hi glscholtens and welcome to the community!As of the moment, there is no way to turn off the automatic update for the program because this is required for the software. The updates being released consists latest patterns of malware and patches for t
automatic update
Hello, I am using the Trend Maximum security on a laptop, connected to internet via a 4G connection. Due to the fact that the Trend automatic update will run everey day, to check available updates, it will eat all my data-bundle already the first few days. Therefor, is there a possibility,
Question
Hi colin christie,It's possible that you have downloaded a Potentially Unwanted Application on your computer which is sometimes bundled along with other software. You may follow this guide in removing it from your computer:Uninstalling Potentially Un
how do i use tend micro to remove PUP.optional.mindspark.generic
Any ideas please how to remove "PUP optional Mindspark.generic" from two computers?
Problem
Hi renan.limagomes,Apologies for the inconvenience this has caused you.May I know what version of Mozilla Firefox are you using? Is it the 32-bit or the 64-bit version?May I also know if the Trend Micro tool bar is enabled on this Mozilla Firefox web
Why Firefox slowdown
Hello Team,This time a question from me, I noticed a slow start of Firefox!If I start Firefox at the moment, it takes 8 seconds before I have started my Google / nl home page! If I switch TM Max off, then 1 second! Google Chrome is less affected by this, but also slowed!Have Firefox reinstalled twic
Problem
Hi myakubs,Welcome to Trend Micro Community!We have received similar cases with customers using an Oppo device. These devices have a customized mobile operating system that is based on Android. It requires in-depth changes in its architecture that go
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Web guard security turns off itself Oppo AX5
Why Web guard security turns off itself Oppo AX5
Problem