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full Scan

Trying to do a full scan with Trend Micro it will not start help

Question

 • PC Security

21

1

0

Password Manager

Just got Trend and am having issues with password manager, with my BestBuy subscription.  I am running Windows 11 and trying to use this in Chrome.  I have also deleted manager and reinstalled...no help1.  will not take the activation code that I received for Trend Micro Account2.&nb

Question

 • Password Manager

22

2

0

Virus Protection

My computer recently did what showed to be a required update and now every few minutes I get a pop-up that says My trend Micro virus protection has been disabled and that I need to turn on windows virus protection. ANY HELP PLEASE?

Question

 • PC Security

63

2

0

Phone acting crazy

Anytime I'm typing anything lengthy in messages, emails or anything else it will suddenly shut down losing everything I just spent forever typing. My keyboard acts really quirky, too. Phone acting quirky in general. I've tried uninstalling this app with no luck! Please help!

Problem

 • Mobile Security for Android

19

1

0

Two-Factor Authenticator

In Device Access Status account Two-Factor Authenticator has already been set up and Is ON in Password and Security. However, TrendMicro shows a red exclamation point, not a green check mark.  The status is Good, not the smiley face.

Question

 • Mobile Security for iOS

47

3

0

password manager

I share email and computers with my husband. However some of our apps are not shared and we have separate passwords. How can we arrange that if we have the one sign in please?

Question

 • Password Manager

16

1

0

Web Guard Blocks ALL SITES

Web Guard, on or off, Blocks ALL WEB SITES! Even when I press "Open Blocked Site", Blocked Site will NOT OPEN! UGH! What is Wrong with Trend Micros Web Guard? Even Trusted Sites get Blocked and I can't bypass Web Guard! Extremely Too Sensitive! Options to Continue to Site don't Work! Please, HE

Problem

 • Mobile Security for Android

24

1

Maximum Security significantly impacts speed of NordVPN

Does anyone know how to correct the problem where Maximum Security significantly slows down my internet speed when I used NordVPN? I have a gigabit fiber connection, and, without NordVPN, I get almost the full gig speed.  When I add NordVPN, that speed drops over 80% to about 140 Mbps.  W

Problem

 • PC Security

47

4

Cannot Open Password Manager?

Have not made any changes to my system and running the most recent set of updates for Trend Micro for Chrome. Tried to use Password Manager today and just will not open.  Using Windows 10 with all relavent updates on the system.

Problem

 • Password Manager

84

7

Error Loading Extension

I keep getting this Error Message every few mins. It is making my lap top nearly un usable- Failed to load extension from: C:\Program Files\Trend Micro\TMIDS\tower\tower_main. Manifest file is missing or unreadable I tried to uninstall and then reinstall but it wont let me.

Problem

 • Password Manager

17

1

0

502 Bad Gateway on Mac

suddenly getting 502 Bad Gateway message for both Mac Anti Virus and Password Manager. what do i do?

Problem

 • Password Manager

19

1

0

Trend Micro Toolbar for firefox gone since latest update

Hello,I updated Trend Micro a day ago, and since then my Trend Micro Toolbar on Firefox disappeared. The pop up offering me to install the toolbar also does not appear, so I have no idea how to get it back. I've seen other people with the same problem, but the links offered to them do not work for m

Problem

 • PC Security

116

4

[Scam Alert] rediroff.ru Is Actually an Amazon Christmas Giveaway Scam

      There are a lot of Christmas Giveaway Scams circulating the internet in time for the Holidays. Most recently our Trend Micro Check Team flagged the rediroff[.]ru random links that you'll receive via WhatsApp. Did you receive this?     Source: Twitter     &nb

Article

 • PC Security

1.4K

0

Renewal date and download

Renewal date don’t show

Question

 • Mobile Security for iOS

50

1

0

Constantly getting popups to restart my browser (Chrome) or my computer (HP Pavilion)

Constantly receiving messages that my protection is disabled, and I need to restart my browser or my computer. This didn't start until my free trial was up and I paid for 1 year. It is super annoying because it keeps telling me I'm unprotected.  Another popup tells me TrendMicro can't connect

Question

 • PC Security

43

2

Adding another device

My issue is pretty basic: I don't see "Add another device" when I click on the Trend Micro System icon.  How do you add another device in this circumstance?

Question

 • Mobile Security for iOS

46

1

0

Accepted Solution

Closed

Trend Micro not working for Mac - im running big sur

Hi, I installed Trend Micro Anti-virus for mac but it does not seem to be working. There's a red cross on my trend micro platform. When I tried to scan my mac, it says 0/0 files scanned for the last 30 mins. The app is updated to the latest version.

Question

 • Mac Security

27

2

0

Blocking

Blocking even if I say trusted won't open

Problem

 • Mobile Security for Android

34

1

0

Accepted Solution

Closed

Finding the Trend Micro Antivirus for the Mac Version #?

How do you locate the version number currently running on a Mac for Trend Micro Antivirus for the Mac

Question

 • Mac Security

20

1

0

Password manager

Password Manager has stopped working. I have uninstalled Trend Micro and installed the latest version, but it is still not working

Problem

 • Password Manager

65

2

0