Favicon 128x128

Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

CLICK HERE TO JOIN

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 3227
Photo of bretrick2
Somehow en.softronic.com has implanted itself on my laptop and my ad blocker was disabled. I get this message,your security is turned off
I keep getting a pop up message from Microsoft that my security systems are turned off. Though Trend Micro seems to be working. Also, som...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of taup05
I have auto renew why are you sending me messages to renew?
I talked to someone at Trend Micro several weeks ago and was confirmed I am on auto renew, why do I get reminders to renew?
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of barbersnorthwest
Trend micro wont update?
Trend micro wont update?
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of TM_X
[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software
Since the release of our latest updates, some issues have been reported – “Restart Required” and “Connect to the Internet” error messages...
  • 1 me too
  • 35 replies
  • Announcement
Photo of badams12
possible hifrm-5
Hi. I recently received a real time notification that my Mac had logged two 'POSSIBLE_HIFRM-5' threats. Under 'Response' it says ignored....
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of jfnoosa
Setting a password within the program doesn't allow characters - only letters and number. Makes you wonder if Trend is expert at security...
Setting a password within the program doesn't allow characters - only letters and number. Makes you wonder if Trend is expert at security...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of frankpetersen1947
scan
How can I scan my computer when I feel necessary.Thanks
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of ee_elaine
Has the latest Windows Update for my Microsoft Surface Pro snoozed TM Maximum Security?
Has the latest Windows Update for my Microsoft Surface Pro snoozed TM Maximum Security?  I regularly run Program Updates (virus definiti...
  • 2 me toos
  • 8 replies
  • Problem
  • In Progress
Photo of Bruce Turner
iOS App for Case Diagnostic Tool
Will you be releasing an iOS App version of your  Case Diagnostic Tool ?
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of x_xlupex_x
Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help.
I previously had Trend Micro installed on my MacBook Pro 2017, however, I had an issue with my computer and took it to the Apple store to...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of fleslie
Florida Tech IT just issued a warning on“Trik Spam Botnet” Malware. Is this blocked by Trend Micro?
Malware
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of boogywoogynl
First of all, I';m very pleased with the Trendmicro. Good service and info.
You gave me a survey of the double maps I have on my pc. Unfortunately I did not make a screenprint, so I do not know where I could retra...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of nanahaw
Malware on computer not caught by Maximum Security
The following files were installed on my computer on 5/16/18: YAHOO POWERED PCACCELERATE PRO WORK GROUP INC PRODUCT (IDLE BUDDY) SSOPTIO...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Leila.fromthetop
I REALLY HATE HATE HATE having to sign in to my account multiple times
I REALLY HATE HATE HATE having to sign in to my account multiple times each day to enact pw for internet locations. This is a private PC ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of mail_me_33611
Trend Micro for the phone made me format my memory card
I have an LG K20.  It's software Android version 7.0 encrypts the memory card so that if someone jacks my phone, they can't get the data ...
  • 1 me too
  • 3 replies
  • Problem
  • Not a Problem
Photo of igor.ivonin
TrendMicro's CoreServiceShell.exe takes permanently 50% of processor while starting internet browser.
TrendMicro's CoreServiceShell.exe takes permanently 50% of processor while starting internet browser. It makes problems while surfing in ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of jedmiles
MS Apps Slow Launch when TM is Enabled
Like Jima, I upgraded my subscription, installed TM Max Security and notice that MS office 2010 products launch very slowly.  During laun...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of jima.justice
Word and Excel Documents Slow to Open with Subscription Renewal
Yesterday I received an email from Trend Micro that my annual subscription would be expiring soon. I went ahead and updated my subscript...
  • 2 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of arandallsmith
Every time I try to shut my computer down I now get a message "update and shut down". It never updates.
Same as title... I have an HP computer.  I have no idea what version of Trend Micro I have... don't you?
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of btodd3
backing up passwords
My laptop is going in for repair. Can I backup my password file to a PDF or other format for reference?
  • 1 me too
  • 2 replies
  • Question
  • Answered