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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 1 - 20 of 3583
Photo of iknownara
My problem is that my scan NEVER moves off 0% and I can't stop it!
I have a Toshiba laptop and full Trend coverage for up to 10 devices. 
  • 1 me too
  • 0 replies
  • Problem
Photo of TM_X
Information About High Disk Activity of Trend Micro Anti Malware Solution Platform
Hi,   We have been receiving a number of reported cases of slow computer performance and high disk activity of Trend Micro Anti Malware S...
  • 1 me too
  • 8 replies
  • Announcement
Photo of m
updating
Hi. I installed Trend Micro last week and now notice that it does not update automatically. It did do so after I opened Trend and pressed...
  • 1 me too
  • 4 replies
  • Question
Photo of scott_0196
Flash based speedtests...
Anyone noticing that Trend version 15 seems to slow down flash based speed tests??  Not a big deal, just a question.
  • 1 me too
  • 3 replies
  • Question
Photo of leeyayu
hope trend micro able to provide date of previous scan
  • 1 me too
  • 1 reply
  • Idea
Photo of SussanM
pay guard doesn't open
After clicking on the "Open" button on the main console >  privacy page, the introduction page initially popped up, I've since clicked on...
  • 1 me too
  • 3 replies
  • Problem
Photo of DragonBrain
TM and Malwarebytes Incompatibility is New and Needs to be Fixed
This is pure feedback. The most recent version of Maximum Security required me to remove Malwarebytes before the installation would go f...
  • 1 me too
  • 2 replies
  • Praise
Photo of pbellomo
I am having a problem with the Trend VPN setting on my iPhone and iPad.
I am having a problem with the Trend VPN setting on my iPhone and iPad. The setting connects on demand and disconnects me from my home w...
  • 1 me too
  • 7 replies
  • Problem
  • In Progress
Photo of GeorgeG
Maximum Security causing files to become "read only" on google drive
I used to have high disk usage, but with the latest update that has gone away. Now I find that when working on google drive via file stre...
  • 1 me too
  • 1 reply
  • Problem
Photo of f.baldwin
extortion e-mail
I received an extortion e-mail containing an old password of mine. It says "Wh‌en you w‌ere vi‌ewi‌ng vi‌d‌eos, yo‌ur bro‌wser bega‌n f...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Tom Emmelot
First time
Today was the first time i got a alert from my modem Asus RT-AC68U that i try to open a dangerous site!!! I got the modem 2 years !! So y...
  • 2 me toos
  • 4 replies
  • Praise
Photo of sperry3
Trend Micro requesting to restart repeatedly
My computer keeps telling me Trend Micro is disabled and I need to restart to enable. I have restarted it at least 6 times. Does anyone k...
  • 1 me too
  • 1 reply
  • Problem
Photo of Tyler
Virus and threat protection is not checkmarked
So far, this software has been simple to use and I've ran a couple of scans to ensure that my computer is safe, but when I looked in the ...
  • 1 me too
  • 1 reply
  • Problem
Photo of ircil56
Trend Dies During Scan
Trend Micro Antivirus+ intermittently seems to die during manual full scan and not provide any results (e.g. no pop-up with a green check...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of phil
100% Disk Usage
Hi,Since the latest update to Trend Maximum Security every time my backup software (EaseUS Todo Backup) runs my disk usage for the C driv...
  • 1 me too
  • 6 replies
  • Problem
Photo of molzpop99
compliment
support case # 082368
  • 1 me too
  • 1 reply
  • Praise
Photo of 34491449
Some suggestions and problems need to be solved.
I think there are some problems waiting for you to solve and consider.The following are some known and numerous problems.First of all, ef...
  • 1 me too
  • 1 reply
  • Idea
Photo of geodesy
What update did Trend Micro send yesterday and I installed, but every link to start the new version disappeared?
A new version I was encouraged to install deleted all links to run this version disappeared, so I then reinstalled my TrendMicro_12.0_HE_...
  • 1 me too
  • 1 reply
  • Problem
Photo of harleymcclain
Rip Van Winkle Start Up
Trend takes forever to load!! I have an Inspiron i3 3.70GHz 64 bit with 8.00 GB of RAM running windows 10.  I feel that 15 - 20 minutes i...
  • 1 me too
  • 1 reply
  • Problem
Photo of adriaanaarts
False positive game Black Ops 4 on Battlenet
When starting the game Black Ops 4 on Battlenet, the screen remains black, we here the sound of the game. If I switch of the Trend Micro ...
  • 1 me too
  • 5 replies
  • Problem