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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 1 - 20 of 3062
Photo of spike1912
I have already paid you to automatically install Trend on my laptop
I was having trouble installing Trend so l saw an offer from you and purchased it $35. Automatically install on my laptop and now you wan...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of stevenkencarter
Update BIOS - Block cmd.exe
I have updated my Lenovo 920 BIOS and am using TrendMicro Maximum Security. After the update I got a message that cmd.exe was blocked. ...
  • 1 me too
  • 24 replies
  • Question
  • In Progress
Photo of vishalthakkarin
kotak bank login problems
https://www.kotak.com/j1001mp/netapp/... password manager is not able to insert user id & passwords in this site automatically pls help
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of Hal Morgan
How do I sort my passwords on Password Manager?
I HAVE OVER 400 PASSWORDS.  NEED TO SORT THEM IN PASSWORD MANAGER.
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of vishalthakkarin
Sort saved passwords in password manager by dragging the passwords by holding the 3 dots in the manner we want to sort them manually
i would request the TM TEAM to allow us to sort saved passwords in password manager by dragging the passwords by holding the 3 dots in th...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Robert Fleming-Jones
I just got a Google Chrome "error message" Phone # was 877-527-9459 I had to go to Task Manager to close.
Chome errow messate 
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of ely.bar
Unable to install renewed Password Manager program
Having problems trying to install password manager program already had expired version . Keeps telling to go to Admin. Privilege to do wh...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Rick
coreServiceShell APPCRASH
On a daily basis I get a notification in my system events that coreServiceShell gets and APPCRASH event. It normally recovers, but shoul...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of Sam
High levels of disk activity of 'Trend Micro Anti-Malware Solution Platform'
For several weeks, I have been experiencing periods of time on my Windows 10 Professional 64-bit PC, where the ‘Trend Micro Anti-Malware ...
  • 6 me toos
  • 9 replies
  • Question
  • Answered
Photo of pkwalker1
Refund
I would like a refund. I have just purchased your app only to discover that it does not block websites on privacy browsers such as duckdu...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of chaitanyaparmar969
Feature Improvement
Trend Micro have to improve it's on access scan because during accessing files, it takes huge resources & makes windows explorer slow, it...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of mtnvue10
I wish to install Trend Internet Security on this laptop using the subscription I already have on another pc. How do I do that?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of jmiller
Automatic Renewal
How do I setup my account to automatically renew?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of alan
Hi, I'm having problems with lagging in my browser mainly Chrome
Hi, I'm having problems with lagging in my browser mainly Chrome when i have have trend Micro running also effects email not as bad any i...
  • 2 me toos
  • 1 reply
  • Problem
  • In Progress
Photo of maddrell_s_r
Trend Micro for Mac - 32 or 64Bit
Hi. I have just received an alert on my iMac (10.13.4) that the Trend Micro "App is not optimised for your Mac". https://support.apple....
  • 2 me toos
  • 11 replies
  • Question
  • Answered
Photo of ryujinuminokami
I can't install Trend Micro anymore.Windows.
 I had to uninstall it because it wouldn't start. I tried all the troubleshooting suggestions and I keep getting this error Error code: #...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of wrennbahn
Green Check Mark no longer appearing ( I want it to)
Hi, I am wondering why the green check marks are no longer appearing on links. I am using google chrome and I have the trend micro extens...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of stephen.myers
Password manager - TM vs Chrome
I am using Password manager with Window 10 and Chrome. When I load a login page, I get the message "do you want to store your details in ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of stephen.myers
use existing passwords
Do I need to change any existing passwords when I use Password Manager
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of bigmansk
Micro Trend is slowing down google chrome Version 66.0.3359.117 (Official Build) (64-bit)
Micro Trend is slowing down google chrome
  • 1 me too
  • 6 replies
  • Problem
  • Solved