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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 1 - 20 of 2753
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TrendMicro Antivirus+ makes all browser act like they where in brakefluid(SLOW)
I don ́t know how many hours I have spent to try to find the cause if this problem, but at last I disabled everthing that has todo with A...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of posts4pat
Trend Micro is taking up 50%plus of the CPU. How can I change the settings to get it to 20%?
The machine is a brand new ideas pad Insipron15 3000 series. 
  • 1 me too
  • 2 replies
  • Problem
Photo of Steven Morey
I really don't like that you don't give users the ability to configure the firewall. Its either, on or off... Totally useless.
There is NO clear and easy way to make changes to the firewall. The applicaiton is blocking a port which I DO NOT want it to.
  • 1 me too
  • 2 replies
  • Problem
Photo of parsonsrs
After switching from Kapersky to TrendMicro my automatic Windows Update function is blocked. How to I correct this problem in TrendMicro?
After I switched from Kapersky to TrendMicro per Best Buys urging, my automatic Windows Update function is now blocked. How to I correct ...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of kobus
I need help with ourluckysites.com.
I have malware problem - my search engines were high jacked by "www. ourluckysites. com". I have all newest PcCilin installed with daily ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Cameron Whiteman
Back up
Hi, Does trend micro back up my computer? My hard drive crashed and I had to get a new hard drive and lost everything on my computer. ...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of cathy21406
Window 10 Version 1709
I am trying to update to Windows 10, version 1709 and it tells me I have to manually extract the old trend files. I got on here a couple ...
  • 2 me toos
  • 3 replies
  • Question
  • Doesn't Need an Answer
Photo of CEO
your virus software keeps deleting files & programs that I have made exceptions for both in files and folders and programs and websites
your virus software keeps deleting files and programs that I have made exceptions for and both in files and folders and programs and webs...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of ogutierrez
Network Threats Blocked
I have a virtual machine for security scanning in my Laptop. When I tried to scan my antivirus+ block the scanning from my virtual machin...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of hermitfrog5
Had to uninstall Microsoft Security Update KB4074588. Would not let Trend Micro run, uninstalled update & disabled updates in servces
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of marlene
TM found and removed HEU_CDPLCEXT Threat in Microsoft Office Update Winword.exe. Word only opens in safe mode. How do I fix this.
TM found and removed HEU_CDPLCEXT Threat in Microsoft Office Update Download for Winword.exe. Now I cannot open Word except in safe mode...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Judy Fields
For the last several days, I have received notice that there is a scan going on but it stops @ 80%! Why is it not finishing ?
For the last several days, I have received notice that there is a scan going on but it stops @ 80%! Why is it not finishing and giving m...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Sue Vollmering
Explain if Java is connected w/Trend Micro. I keep getting request to update Java but I'm not sure it is legit?
My laptop/desktop/tablet/Iphone    Should I download/update Java??
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of frankvoellmann
My account PDEF-0015-5658-9579-8865 allows only 3 Windows devices. I need to add a fourth. How do I go about this?
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of picante
A hidden Kaspersky?
You guys took over my computer to install Trend and to wipe out Kaspersky. But i've noticed that on certain sites when I have to type in ...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of yachtgordian
We would like to secure more than six devices.
Can we do that?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of astevelong
I cannot activate my TM Max Security.
I have TM Max Security. I did a clean reset on windows 10. I downloaded a trial version, put in my code, it installed but it won't activa...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of shaw_thing
Allow mobile security accessibility
Hi I recently got a new oppo A73 android mobile ph. The mobile security accessibility keeps turning off. Are u able to provide an u...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of RNCLNC
Dark Web
What does Trend Micro do for protection regarding the dark web threats we all hear about?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of vpjames7
Scanning Process
Your scanning process is extremely slow and does not seem to work at all. Recently I think someone hacked by system while i had Trend Mic...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged