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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 1 - 20 of 3237
Photo of jbirckbichler
Password Manager does not appear to work
I have a username and password in my password manager. When I first added it, it would automatically load the data into the logon screen...
  • 1 me too
  • 0 replies
  • Question
Photo of TM_X
[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software
Update As of June 19: After the hotfix release, we will schedule another update by the end of June to permanently fix the issue of the c...
  • 2 me toos
  • 43 replies
  • Announcement
Photo of davidsouthall
I want a refund of my purchase
I don't like your virus protection, it slows up my computer and i do not want it. i purchased it on the condition that i could get a 30 d...
  • 3 me toos
  • 3 replies
  • Question
  • Answered
Photo of drwarchitect
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
  • 1 me too
  • 12 replies
  • Idea
  • Not Planned
Photo of serpi_co1
using 32 bit wi 7 ---which trend 2018 file do i install
?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Treewolf1230
I think I blocked a windows update by mistake. How do I unblock it?
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of pitboy7
Adding Passwords
How do I save a new account & password
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of larrymason
I want to now how to start reinstalling Trend micro on my new computer
This is a new computer had to get a new one . How can I install my trend micro on it?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of x_xlupex_x
Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help.
I previously had Trend Micro installed on my MacBook Pro 2017, however, I had an issue with my computer and took it to the Apple store to...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of GARY-HIPKISS
for past week my password protector has not worked
for past week my password protector has not worked, I have looked at the problem page but it still does not work.
  • 2 me toos
  • 8 replies
  • Problem
  • Solved
Photo of craftydream8
I have tried to uninstall Trend micro home, i am not having much success ,it runs to 15 % and does not go any further
I cannot uninstall
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of TM_Ian
Unblock Downloads
Thank you Gary - I have spent days on this.  TREND MICRO - please can you advise how to unblock the download - does the block sit within ...
  • 1 me too
  • 5 replies
  • Question
  • In Progress
Photo of Birdy
EMAIL Protected by Trend Micro Statement - Massively missed advertising opportunity
I cannot understand WHY Trend do not offer an option to create a security statement/signature at the end of an email. What an absolute wa...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Birdy
Menu attached to the PW Mgr Icon to show the version and help options
Menu options in Password Manager & Resolution Speed of Issues  There is no way to get to any settings for PW Mgr, there should be an 'Ab...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of hawkeyes
Finally found where to type!!!
How do I stop nagging about Parental Controls on all my PC's. I don't have any kids and I don't want to use it
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of bretrick2
Somehow en.softronic.com has implanted itself on my laptop and my ad blocker was disabled. I get this message,your security is turned off
I keep getting a pop up message from Microsoft that my security systems are turned off. Though Trend Micro seems to be working. Also, som...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of taup05
I have auto renew why are you sending me messages to renew?
I talked to someone at Trend Micro several weeks ago and was confirmed I am on auto renew, why do I get reminders to renew?
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of barbersnorthwest
Trend micro wont update?
Trend micro wont update?
  • 2 me toos
  • 1 reply
  • Problem
  • In Progress
Photo of badams12
possible hifrm-5
Hi. I recently received a real time notification that my Mac had logged two 'POSSIBLE_HIFRM-5' threats. Under 'Response' it says ignored....
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of jfnoosa
Setting a password within the program doesn't allow characters - only letters and number. Makes you wonder if Trend is expert at security...
Setting a password within the program doesn't allow characters - only letters and number. Makes you wonder if Trend is expert at security...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress