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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Conversations 1 - 20 of 1908
Photo of mtnvue10
I wish to install Trend Internet Security on this laptop using the subscription I already have on another pc. How do I do that?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of jmiller
Automatic Renewal
How do I setup my account to automatically renew?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of pkwalker1
Refund
I would like a refund. I have just purchased your app only to discover that it does not block websites on privacy browsers such as duckdu...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of Murph
Beta
Home Network DebiceBeta??  I'm looking for that Group?
  • 1 me too
  • 0 replies
  • Question
Photo of dwahl8
I need help with my contract
I could not find someone to address my situation except here. I renewed my trend micro within the last several months. Now I am receivi...
  • 1 me too
  • 0 replies
  • Question
Photo of maddrell_s_r
Trend Micro for Mac - 32 or 64Bit
Hi. I have just received an alert on my iMac (10.13.4) that the Trend Micro "App is not optimised for your Mac". https://support.apple....
  • 2 me toos
  • 11 replies
  • Question
  • Answered
Photo of stephen.myers
Password manager - TM vs Chrome
I am using Password manager with Window 10 and Chrome. When I load a login page, I get the message "do you want to store your details in ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of stephen.myers
use existing passwords
Do I need to change any existing passwords when I use Password Manager
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Mickey
Windows Warning Alert ....call 877.593.4204.
I just received a pop up that said Windows Warning Alert ....call 877.593.4204. Turn off computer and ran a scan. Do I need to do anythin...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of samhossler
I just received a notification that there is a virus on my computer something to do with ad pop ups is this a fake call can you fix it?
I just received a notification that there is a virus on my computer something to do with ad pop ups is this a fake call if not can you fi...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of romuald.wack
TM AntiMalware Solution platform CPU à 60%
Bonjour Depuis quelques temps je vois que 50 à 60% de mon processeur est occupé par TM AntiMalware Solution platform. Cela ralentit mon ...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of drwarchitect
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
  • 1 me too
  • 9 replies
  • Question
  • In Progress
Photo of pdchamp
Does my Trend Micro include anti-virus protection, & if not, how do I get it?
  • 1 me too
  • 4 replies
  • Question
  • In Progress
Photo of bayareamso
just bought 1year and installed today sameday now on first day it sayes only 182 days left WTF
just bought 1year and installed today sameday now on first day it sayes only 182 days left WTF how good is this thing if its asking to ...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of scottclan
Password Manager
I have just been notified that I have activated the Password Manager which is incorrect, I did look at Password Manager but DID NOT enter...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of cbaker1024
I can't find where my product expiration date is located. It is supposed to be good until next April.make this info more accessible .
I can't find where my product expiration date is located. It is supposed to be good until next April. Please make this info more access...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of dean
Trend Micro flags email as potentially dangerous
I have a friend who sends email that Trend Micro flags as potentially dangerous. Is there any way I can have someone look at the text fi...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of jaymusil
Can I discontinue Trend on a computer that we no longer use, and install it on a new one?
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of tonyharrell
My account shows active but I dont have protection.
When I purchased my computer from QVC it came loaded with Trend for life of computer,I cant find Trend in my computer it sends me to Mcaf...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of macmel49
Ransomware?
I received this email today. What should I do? =================================== Hello there . Have you ever heard anything at al...
  • 1 me too
  • 9 replies
  • Question
  • Answered