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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Conversations 1 - 20 of 1722
Photo of kobus
I need help with ourluckysites.com.
I have malware problem - my search engines were high jacked by "www. ourluckysites. com". I have all newest PcCilin installed with daily ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Cameron Whiteman
Back up
Hi, Does trend micro back up my computer? My hard drive crashed and I had to get a new hard drive and lost everything on my computer. ...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of cathy21406
Window 10 Version 1709
I am trying to update to Windows 10, version 1709 and it tells me I have to manually extract the old trend files. I got on here a couple ...
  • 2 me toos
  • 3 replies
  • Question
  • Doesn't Need an Answer
Photo of ogutierrez
Network Threats Blocked
I have a virtual machine for security scanning in my Laptop. When I tried to scan my antivirus+ block the scanning from my virtual machin...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of hermitfrog5
Had to uninstall Microsoft Security Update KB4074588. Would not let Trend Micro run, uninstalled update & disabled updates in servces
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of marlene
TM found and removed HEU_CDPLCEXT Threat in Microsoft Office Update Winword.exe. Word only opens in safe mode. How do I fix this.
TM found and removed HEU_CDPLCEXT Threat in Microsoft Office Update Download for Winword.exe. Now I cannot open Word except in safe mode...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Judy Fields
For the last several days, I have received notice that there is a scan going on but it stops @ 80%! Why is it not finishing ?
For the last several days, I have received notice that there is a scan going on but it stops @ 80%! Why is it not finishing and giving m...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Sue Vollmering
Explain if Java is connected w/Trend Micro. I keep getting request to update Java but I'm not sure it is legit?
My laptop/desktop/tablet/Iphone    Should I download/update Java??
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of frankvoellmann
My account PDEF-0015-5658-9579-8865 allows only 3 Windows devices. I need to add a fourth. How do I go about this?
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of picante
A hidden Kaspersky?
You guys took over my computer to install Trend and to wipe out Kaspersky. But i've noticed that on certain sites when I have to type in ...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of yachtgordian
We would like to secure more than six devices.
Can we do that?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of RNCLNC
Dark Web
What does Trend Micro do for protection regarding the dark web threats we all hear about?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of bharrelson63
How can I change the hint for my master password? I don't want to change the password, ONLY the password hint.
I just want to change the hint for my master password. How do I do this? I don't want to change the password. I only want to change th...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of val.harris47
Firewall
I have Family Tree Maker. It is telling me there is no internet connection (which there is) or a firewall is blocking it. Don't know ho...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of j_e_barker3000
Unable to locate/lock with Lost Device Protection
I have lost an Android mobile phone whilst on holiday. Possibly it has been stolen. I have tried to use the Lost Device Protection to loc...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of explorertom1954
What is the message "UIMgmt wants to make a change"
Every once in a while I get a window with a Trend logo in the upper left corner that says "UImgmt wants to make a change, enter your pass...
  • 2 me toos
  • 10 replies
  • Question
  • Answered
Photo of eddiebruce
Compatibility of Trend Micro Maximum Security Software with other similar products.
HI, I have just installed Trend Micro Maximum Security Software. While it was downloading/installing a message appeared (Not from Trend M...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of j.titus2
Feb. 2018 Windows update - all browsers slow
After the last windows update, all of my browsers have slowed down to the point, where they take several minuted to load. Is this a caus...
  • 1 me too
  • 2 replies
  • Question
Photo of braadcollins
my phone has microtrend acc, i need to protect computer with same acc
i got microtrend with ph acc,i had it connected to laptop, laptop destroyed,new laptop needs security,plz help
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of eckeown
ipad paltriness
Hi. I had Trend Micro installed on my ipad 2 (ios version 9.3.5). It wouldn't let me do update,s so I uninstalled and tried to install t...
  • 1 me too
  • 1 reply
  • Question
  • Answered