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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Conversations 1 - 20 of 2230
Photo of RENEELYND
how do i add a website
  • 1 me too
  • 1 reply
  • Question
Photo of crparent
PWM not working with banking websites...
Why is it that PWM does not work with any of my banking password even if the "use secure browser" is checked and pwmsvc.exe is running, t...
  • 1 me too
  • 16 replies
  • Question
Photo of hsfrotten
Is the data theft email protection working?
In the past when i signed into my gmail or on some websites i always got this message"trendmicro stopped data leaving your computer" the ...
  • 1 me too
  • 1 reply
  • Question
Photo of jalalabadcomputers
This antivirus is really working??
  • 1 me too
  • 2 replies
  • Question
Photo of woodartisan55
Scam or Not?
I received the following email this morning (Tuesday, 12/04/18) and was wondering if this is a scam or something.  To my knowledge, I hav...
  • 1 me too
  • 3 replies
  • Question
Photo of kakerooo
Trend micro says I have to renew except my current deal doesn't expire to; 10-4-20.
  • 1 me too
  • 1 reply
  • Question
Photo of joesentme
Confused about the differences between your products.
I am running Windows10 and TrendMicro Antivirus+ (Version 15.0). I don't see my software listed on your website as a product. Is Antiviru...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of beccakowalski
August 2018: Is there an official fix for error message: PROTECTION DISABLED, RESTART NOW (Activated).
Restarting doesn't work. "Document" provided by TM doesn't work -- screens are different than mine. A community recommendation has a long...
  • 1 me too
  • 5 replies
  • Question
  • Acknowledged
Photo of dswitalski
1. I noticed a folder labelled VulkanRT and it is classified as malicious when I do a search. Why isn't this flagged when I do a full scan?
1. I noticed a folder labelled VulkanRT and it is classified as malicious when I do a search. Why isn't this flagged when I do a full sca...
  • 1 me too
  • 2 replies
  • Question
Photo of dick.c32
I got a red screen that locked up my computer and it said to call microsoft -- this is a scam why didn't Trend stop it?
I got a red screen that locked up my computer and it said to call microsoft -- this is a scam why didn't trend stop it. I have been a Tre...
  • 1 me too
  • 1 reply
  • Question
Photo of evansmb
Trend Micro Maximum Security preventing me from popping my yahoo mail.
I purchased Trend Micro Maximum Security  a couple of weeks ago.  Since then I have had intermittent  issues popping my yahoo email.  I h...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of falndali007
How do I go tp the encriptred sites and change one or more
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Treehugger
Pop up Image on Windows Edge
I recently visited a local community organisation website and after clicking on a submit button on the website I had a pop up warning say...
  • 1 me too
  • 7 replies
  • Question
Photo of ahsans
MCShield
Is MCShield necessary to be installed even though users with Trend Micro uses it? Who uses MCShield?MCShield in virustotal says that only...
  • 1 me too
  • 1 reply
  • Question
Photo of crimpul
HELP...MY COMPUTER WAS FROZEN WITH MS MALWARE ALERT AND DIRECTIONS TO A TELEPHONE NUMBER TO ASSIST WITH ACTION..WHAT SHOULD I DO
HOW TO FIX
  • 1 me too
  • 1 reply
  • Question
Photo of racketpacket
Trying to see when my subscription ends.
There is NO good or easy way for me to tell when my coverage is up and I'll have to pay again. It would be really nice to be able to easi...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of appnobu117
下載PasswordManager後,顯示已經安裝,但卻無法在網頁上使用PasswordManager
去年時購入,但自從上次trend更新後,我的PasswordManager就開始無法在網頁上使用
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of hugh
Trend is taking up as much of my drive time as possible, slowing the computer down to near unusability, is there a way to control this?
Trend insists on taking up as much of my drive access as possible, slowing the computer down to near unusability, is there a way to cont...
  • 2 me toos
  • 3 replies
  • Question
Photo of eataylor0623
How do I deactivate a device that no longer exists?
The device shows on the device page, but when I click on it to deactivate it the line for deactivation is not present, How do I deactivat...
  • 1 me too
  • 1 reply
  • Question
Photo of VitalKeto Booster
Vital Keto - Help You Burn Fat
Vital Keto The realities of weight scales and BMI (body mass index): They are like eating steak with a spoon. Maybe it kind of works but ...
  • 1 me too
  • 0 replies
  • Question