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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Conversations 1 - 20 of 1154
Photo of x_xlupex_x
Restart Trend Micro Antivirus and try again. If the problem persists please contact Trend Micro for help.
I previously had Trend Micro installed on my MacBook Pro 2017, however, I had an issue with my computer and took it to the Apple store to...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of GARY-HIPKISS
for past week my password protector has not worked
for past week my password protector has not worked, I have looked at the problem page but it still does not work.
  • 2 me toos
  • 8 replies
  • Problem
  • Solved
Photo of craftydream8
I have tried to uninstall Trend micro home, i am not having much success ,it runs to 15 % and does not go any further
I cannot uninstall
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of bretrick2
Somehow en.softronic.com has implanted itself on my laptop and my ad blocker was disabled. I get this message,your security is turned off
I keep getting a pop up message from Microsoft that my security systems are turned off. Though Trend Micro seems to be working. Also, som...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of barbersnorthwest
Trend micro wont update?
Trend micro wont update?
  • 2 me toos
  • 1 reply
  • Problem
  • In Progress
Photo of badams12
possible hifrm-5
Hi. I recently received a real time notification that my Mac had logged two 'POSSIBLE_HIFRM-5' threats. Under 'Response' it says ignored....
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of jfnoosa
Setting a password within the program doesn't allow characters - only letters and number. Makes you wonder if Trend is expert at security...
Setting a password within the program doesn't allow characters - only letters and number. Makes you wonder if Trend is expert at security...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of ee_elaine
Has the latest Windows Update for my Microsoft Surface Pro snoozed TM Maximum Security?
Has the latest Windows Update for my Microsoft Surface Pro snoozed TM Maximum Security?  I regularly run Program Updates (virus definiti...
  • 2 me toos
  • 8 replies
  • Problem
  • In Progress
Photo of nanahaw
Malware on computer not caught by Maximum Security
The following files were installed on my computer on 5/16/18: YAHOO POWERED PCACCELERATE PRO WORK GROUP INC PRODUCT (IDLE BUDDY) SSOPTIO...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Leila.fromthetop
I REALLY HATE HATE HATE having to sign in to my account multiple times
I REALLY HATE HATE HATE having to sign in to my account multiple times each day to enact pw for internet locations. This is a private PC ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of mail_me_33611
Trend Micro for the phone made me format my memory card
I have an LG K20.  It's software Android version 7.0 encrypts the memory card so that if someone jacks my phone, they can't get the data ...
  • 1 me too
  • 3 replies
  • Problem
  • Not a Problem
Photo of igor.ivonin
TrendMicro's CoreServiceShell.exe takes permanently 50% of processor while starting internet browser.
TrendMicro's CoreServiceShell.exe takes permanently 50% of processor while starting internet browser. It makes problems while surfing in ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of jima.justice
Word and Excel Documents Slow to Open with Subscription Renewal
Yesterday I received an email from Trend Micro that my annual subscription would be expiring soon. I went ahead and updated my subscript...
  • 2 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of arandallsmith
Every time I try to shut my computer down I now get a message "update and shut down". It never updates.
Same as title... I have an HP computer.  I have no idea what version of Trend Micro I have... don't you?
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of pianoman1016
i seem to have an adware malware on my computer , ads by testpid
i seem to have an adware malware on my computer. need assistance in removal, cant see where to scan for this. all scans say im healthy bu...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of AMGPAPACPA
Problems opening Quickbooks Desktop
When opening QuickBooks Desktop, I am receiving error Warning: You do not have sufficient permissions to delete files in the specified Fo...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of mbgorka
After an update installed, I get a message "Trend Micro starting...please wait" I've waited & it never starts.
On one of my protected computers, after an update installed, I get a message "Trend Micro starting...please wait" I've waited, I've resta...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of soprano82uk
Chrome suddenly makes Trend Anti Virus use 40% CPU & freeze
2hours ago it started that whenever i open chrome, trend anti virus makes my cpu go to 40% and takes ages to open web pages.  All other b...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of anthea
PC PROTECTION IS DISABLED
I keep getting alerts that my PC PROTECTION IS DISABLED and to restart my computer. I have restarted as well as shut down multiple times...
  • 2 me toos
  • 1 reply
  • Problem
  • In Progress
Photo of JLCTDC
It uses 100% of my disk and wont allow me to do anything for hours
Vaio cannot seem to get over this install
  • 1 me too
  • 1 reply
  • Problem
  • In Progress