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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Conversations 1 - 20 of 1235
Photo of Scott
Secret Snap photo from Mobile Security
I have the secret snap feature active on my mobile device. I tried it out a few times by putting in the wrong code 3 times. When I receiv...
  • 3 me toos
  • 4 replies
  • Problem
  • Acknowledged
Photo of GARY-HIPKISS
for past week my password protector has not worked
for past week my password protector has not worked, I have looked at the problem page but it still does not work.
  • 2 me toos
  • 9 replies
  • Problem
  • Solved
Photo of a.bellaire
error 1603 3002 0xe01a000f installation
i have tried to install tm maximum security several times today. i have got all the times the 'error 1603  3002 0xe01a000f'. i have check...
  • 1 me too
  • 25 replies
  • Problem
  • Acknowledged
Photo of charleslehman01
Windows 10 cannot determine status if Trend Micro is running.
Windows 10 Home (64 bit) on Dell Desktop (I5 Processor with 16GB RAM)Trend Micro Maximum Security (Version 12.0.1226)Windows Defender Sec...
  • 2 me toos
  • 20 replies
  • Problem
  • In Progress
Photo of herboldrobert7
Pass Word protection inop om my Wind 10. Why?
Gateway Hdw, Opera, Firefox,or Chrom. Current version of full TM installed by BestBuy.
  • 1 me too
  • 0 replies
  • Problem
Photo of wheatens444
it takes too long to load when i first turn on my computer
it is taking longer and longer for trend protection to start when I start my computer- also at times it will say computer is protected an...
  • 1 me too
  • 1 reply
  • Problem
Photo of mlswede
Sad face white on black.
I think my Password Manager was hacked. When entering with my password I got a small rectangular black box with a sad face in white. I ha...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of charleslehman01
Nearly Constant 100% Disk Usage For Several Days then failure (Trend File MBG.db)
Dell computer (I5 processor with 16GB) Windows 10 Home (64 bit) Trend Micro Maximum SecurityTrend Micro fails with no screen error. Logo ...
  • 2 me toos
  • 12 replies
  • Problem
  • In Progress
Photo of randmmarcicki
For the last few days, the TM icon keeps showing "Now scanning" almost constantly.
For the last few days, the TM icon keeps showing "Now scanning" almost constantly, but when go into the Main Console does not indicate th...
  • 2 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Markbuddenhagen
my scan is stuck and wont shut off, or reset or scan
my protection is not working, wont scan, stuck on scan, wont shut off wont reset, wont scan, just keeps spinning on O..we don't pay for z...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of xrev458
Trend micro keeps restarting when I am on google chrome or microsoft edge. When it does this, it also locks up my computer.
I have windows 10
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of jbarillas
Trend Micro failin to finish scanning in any mode; quick, full. It desconect by itself without any report.
My trewnd Micro fail to complete sanning. It desconect by itself without any report.
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of jwbacin
won't update.
Keep getting a pop-up that says that the application is out-of-date, and needs to be updated, but, when I click on the "Update Now" butto...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of jpear70120
Password Manager - Cannot access Management Console- see or edit password details
Lenovo Yoga Pro 2, Windows 10. 64 bit Password Manager version 3.8.0.1069Web Browser bothe IE and Chrome web extensions I can logon to Pa...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of javeryj
Worse than malware! Have unblocked a program 5 times and restored it after an auto delete and still wont run
You ass hats are worse than malware. I use a cheat code software from cheathappens.com You block it when I run it, I hit allow and then y...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of manzwalters
Home Network Security time limits set up and filtering etc not working
Recently bought Home Network Security.  Mainly to monitor my kids usage etc.  I have the family members set up on the dashboard, i have a...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of amermangeoffreyt
TM Always Uses 50% Or More Of My Disk
Okay, so far I haven't really had any issues with Trend Micro (TM) except this one. I have noticed that TM uses 50% or more of my disk on...
  • 1 me too
  • 1 reply
  • Problem
Photo of agrumney
program is not compatable with the ,ost recent version of windows 10 keeps turning off
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of ethanroe
I had a "Device control violation".
I plugged in my external harddrive and I noticed my laptop blanked for a second meaning my desktop icons disappeared and I saw a blank DO...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of saras_gr
Firefox and trend micro conflict
I am using maximum security 2018 (12.0.1226) and I have come across an issue with TM and firefox. Everything was working great and firefo...
  • 1 me too
  • 3 replies
  • Problem
  • Solved