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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Conversations 1 - 20 of 1087
Photo of alan
Hi, I'm having problems with lagging in my browser mainly Chrome
Hi, I'm having problems with lagging in my browser mainly Chrome when i have have trend Micro running also effects email not as bad any i...
  • 2 me toos
  • 1 reply
  • Problem
  • In Progress
Photo of ryujinuminokami
I can't install Trend Micro anymore.Windows.
 I had to uninstall it because it wouldn't start. I tried all the troubleshooting suggestions and I keep getting this error Error code: #...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of wrennbahn
Green Check Mark no longer appearing ( I want it to)
Hi, I am wondering why the green check marks are no longer appearing on links. I am using google chrome and I have the trend micro extens...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of bigmansk
Micro Trend is slowing down google chrome Version 66.0.3359.117 (Official Build) (64-bit)
Micro Trend is slowing down google chrome
  • 1 me too
  • 6 replies
  • Problem
  • Solved
Photo of naikato
I can not activate
I can not activate my paid security, the operating system is Win XP. Has instructed I down loaded TTi-10 (2016) it work but only on trial...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of elk
Still shows 32-bit even after re-installation
Hi. I just uninstalled and re-installed. I'm still having the same issue. Here's the latest screengrab:  Note: This conversation was cr...
  • 1 me too
  • 3 replies
  • Problem
Photo of kokozcarlos
I think window update is stop my Laptop security to stop working
The Trend Micro does not connect when the laptop is turned on. It said that new updates are available but when I clip on update, it can n...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of support
Listen to "do not display this again" please
The other day, Trend Micro Maximum protection popped up a window suggesting I sign up for a continuous protection plan that I have no int...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of jima.justice
Word and Excel Documents Slow to Open with Subscription Renewal
Yesterday I received an email from Trend Micro that my annual subscription would be expiring soon. I went ahead and updated my subscript...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of ploonen
High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform
Hi, Well, the title describes my problem: High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform Half the world has thi...
  • 5 me toos
  • 19 replies
  • Problem
  • Acknowledged
Photo of coryjamesmorgan0
Help computer frozen
My computer has frozen and I've restarted it an try everything to fix it but it must be a bug from the net so much for maximum securit...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of djandregan
Hi I installed my paid version onto my sons laptop, Each time we get an error with download incomplete. Followed instructions didn't work.
Hi I have tried to installed my paid version onto my sons laptop, I have paid for up to 10x devices. Each time we get an error, tried to ...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of mendel.brad
Please turn off auto-renew
Please turn off my auto-renew. I've logged onto my account and there is no option. I've logged into the product to find the 'Cancel auto-...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Stropenhagen
Age of Empires Definitive Edition
Age of Empires Definitive Edition  The game will not play and I have looked everywhere for the folder with the game in it to allow it. my...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of jakeg
I have a google tool bar on the top of my desk top and I can't get rid of it.
Since the win 10 critical updates I have a google tool bar on the top of my desk top and I can't get rid of it. I use Google chrome for...
  • 2 me toos
  • 1 reply
  • Problem
  • In Progress
Photo of bjmas0120
I can not scan or do any updates because it is telling me to connect to the internet even though I am connected. how can I fix this?
Trend is telling me to connect to the internet even though I am. How can I fix this.
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of judybp
Trend Fails to Update Account After Payment to Geek Squad
We paid for continuing service for our Trend Micro Internet Security account through Geek Squad. We cannot open our Password Manager unti...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of dstewart901
When I start my my trend micro security scan it goes away after a few minutes. I have Windows 10, there is no other software on my laptop
When I start my my trend micro security scan it goes away after a few minutes.  I have Windows 10, there is no other software on my laptop
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of chulufox
Trend Micro Maximum Security not updating, should I be worried?
Running Trend Micro Maximum Security on an HP Laptop, Windows 10 Home Premium. Tried updating the programme 3 times today but the program...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of jowarren
data
On my desk top I cannot use my credit card. i am always blocked by a chrome exe and trend micro protect data message. I try to tempor...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress