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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Conversations 1 - 20 of 1330
Photo of comexpress
re: pay guard
Hi, last night my Viasa CC was charged without my knowledge for $150.83 I have Pay Guard active, how possible?
  • 1 me too
  • 0 replies
  • Problem
Photo of tomsmelb
why has trend install pay guard and how do i delete it
not what i expect from trend
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of thomyteco
wont scan , doesnt move from 0%
scan wont move from 0%
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of PWILSONTX
I cannot stop a scan. It's frozen in the middle of a scan.
Trend Micro is frozen at 47% scan.
  • 1 me too
  • 1 reply
  • Problem
Photo of masstransithonchkrow
Trend Micro Toolbar breaks when version 15 is installed
Trend Micro version 15 breaks the Trend Micro toolbar. Firefox claims the toolbar's signature is invalid. The solution provided previousl...
  • 1 me too
  • 2 replies
  • Problem
Photo of betelchurch
why my computer keep frezzing and i have to click on Trend Micro trouble shooting to get fix, i have to doit some times 4 or 5 times?
my computer keep on frezzing and I have to click on trend micro trouble shooting to get fix, and this happening 4 or 5 times
  • 1 me too
  • 1 reply
  • Problem
Photo of John Buxton
After TM Internet Security, Nvidia drivers fail
Tried safe mode, DDU and different versions of drivers and Geforce experience, but since the latest release of IS I can't install anythin...
  • 1 me too
  • 1 reply
  • Problem
Photo of GeorgeG
Maximum Security causing files to become "read only" on google drive
I used to have high disk usage, but with the latest update that has gone away. Now I find that when working on google drive via file stre...
  • 1 me too
  • 4 replies
  • Problem
Photo of iknownara
My problem is that my scan NEVER moves off 0% and I can't stop it!
I have a Toshiba laptop and full Trend coverage for up to 10 devices. 
  • 2 me toos
  • 1 reply
  • Problem
  • Acknowledged
Photo of pbellomo
I am having a problem with the Trend VPN setting on my iPhone and iPad.
I am having a problem with the Trend VPN setting on my iPhone and iPad. The setting connects on demand and disconnects me from my home w...
  • 1 me too
  • 7 replies
  • Problem
  • In Progress
Photo of SussanM
pay guard doesn't open
After clicking on the "Open" button on the main console >  privacy page, the introduction page initially popped up, I've since clicked on...
  • 1 me too
  • 3 replies
  • Problem
Photo of sperry3
Trend Micro requesting to restart repeatedly
My computer keeps telling me Trend Micro is disabled and I need to restart to enable. I have restarted it at least 6 times. Does anyone k...
  • 1 me too
  • 1 reply
  • Problem
Photo of Tyler
Virus and threat protection is not checkmarked
So far, this software has been simple to use and I've ran a couple of scans to ensure that my computer is safe, but when I looked in the ...
  • 1 me too
  • 1 reply
  • Problem
Photo of ircil56
Trend Dies During Scan
Trend Micro Antivirus+ intermittently seems to die during manual full scan and not provide any results (e.g. no pop-up with a green check...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of phil
100% Disk Usage
Hi,Since the latest update to Trend Maximum Security every time my backup software (EaseUS Todo Backup) runs my disk usage for the C driv...
  • 1 me too
  • 6 replies
  • Problem
Photo of geodesy
What update did Trend Micro send yesterday and I installed, but every link to start the new version disappeared?
A new version I was encouraged to install deleted all links to run this version disappeared, so I then reinstalled my TrendMicro_12.0_HE_...
  • 1 me too
  • 1 reply
  • Problem
Photo of harleymcclain
Rip Van Winkle Start Up
Trend takes forever to load!! I have an Inspiron i3 3.70GHz 64 bit with 8.00 GB of RAM running windows 10.  I feel that 15 - 20 minutes i...
  • 1 me too
  • 1 reply
  • Problem
Photo of adriaanaarts
False positive game Black Ops 4 on Battlenet
When starting the game Black Ops 4 on Battlenet, the screen remains black, we here the sound of the game. If I switch of the Trend Micro ...
  • 1 me too
  • 5 replies
  • Problem
Photo of kiwinev
popups
I have just updated to the latest version of your anti virus and now I keep getting popups every minute saying to restart my computer! Wh...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of suejaneb1
my trend security has uninstalled itself a couple of times since purchasing this year. Why is this?
Trend uninstalls itself; this has happened twice to me since upgrade mid year.
  • 2 me toos
  • 2 replies
  • Problem