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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Conversations 1 - 20 of 976
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TrendMicro Antivirus+ makes all browser act like they where in brakefluid(SLOW)
I don ́t know how many hours I have spent to try to find the cause if this problem, but at last I disabled everthing that has todo with A...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of posts4pat
Trend Micro is taking up 50%plus of the CPU. How can I change the settings to get it to 20%?
The machine is a brand new ideas pad Insipron15 3000 series. 
  • 1 me too
  • 2 replies
  • Problem
Photo of Steven Morey
I really don't like that you don't give users the ability to configure the firewall. Its either, on or off... Totally useless.
There is NO clear and easy way to make changes to the firewall. The applicaiton is blocking a port which I DO NOT want it to.
  • 1 me too
  • 2 replies
  • Problem
Photo of parsonsrs
After switching from Kapersky to TrendMicro my automatic Windows Update function is blocked. How to I correct this problem in TrendMicro?
After I switched from Kapersky to TrendMicro per Best Buys urging, my automatic Windows Update function is now blocked. How to I correct ...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of CEO
your virus software keeps deleting files & programs that I have made exceptions for both in files and folders and programs and websites
your virus software keeps deleting files and programs that I have made exceptions for and both in files and folders and programs and webs...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of astevelong
I cannot activate my TM Max Security.
I have TM Max Security. I did a clean reset on windows 10. I downloaded a trial version, put in my code, it installed but it won't activa...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of shaw_thing
Allow mobile security accessibility
Hi I recently got a new oppo A73 android mobile ph. The mobile security accessibility keeps turning off. Are u able to provide an u...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of vpjames7
Scanning Process
Your scanning process is extremely slow and does not seem to work at all. Recently I think someone hacked by system while i had Trend Mic...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of seagypsy8
Trend blocking passwords on websites I need to access
Hi, I use Google Chrome and each time I put my password into websites, such as bank, clothing stores, etc Trend says Transfer of protecte...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
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Redirecting Virus
I had redirecting virus problem. When I was clicking on anything on the page, random pages were displaying. Finally I found the virus nam...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of Lyn
Bluetooth
I have  Samsung S7 phone it  but it wont automatically connect to the car.  I need to manually connect each time.  This has only happened...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
Photo of jimbracewell
I just had a warning pop up that could be ransom ware. I shut it down and ran a scan. How do I call support.
I was Searching for an answer the new tax plan for 2019.Lenovo PC , WIN !), 64bit.
  • 1 me too
  • 1 reply
  • Problem
Photo of ehcrdc
My computer has been scammed! Please check security!! Someone has gained access and is interfering!
My computer has been scammed!  Someone has gained access and is interfering with it.
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of jimzog
dANGEROUS PAGE NOTIFICATION WHEN OPENING A NEW TAB
JUST IN THE LAST FEW DAYS I AM GETTING A DANGEROUS PAGE NOTIFICATION EVERY TIME I OPEN A NEW TAB
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of vino.raja
TM on Samsung Note 8 - causing gallery to automatically refresh
I was having an problem with my Samsung phone where the gallery was refreshing every 3 seconds...including intermittent on side panel, ad...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of ploonen
High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform
Hi, Well, the title describes my problem: High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform Half the world has thi...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
Photo of chrissiedawn
How to stop the notification of data theft protection
I have data theft protection turned on - I have only selected my telephone number and 2 credit cards. I get pop-ups from Trend Micro ever...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Tom Emmelot
Why Firefox slowdown
Hello Team, This time a question from me, I noticed a slow start of Firefox! If I start Firefox at the moment, it takes 8 seconds before...
  • 3 me toos
  • 2 replies
  • Problem
  • In Progress
Photo of edwardoutlaw
Asking the same question is not helping me
  • 1 me too
  • 1 reply
  • Problem
Photo of BeckettIsMySpiritAnimal
Scan not scanning at all
So I have scheduled scan set up and its normally all done when i get in from work. I've noticed it has still been on 0% saying 'preparing...
  • 1 me too
  • 4 replies
  • Problem
  • Solved