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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Conversations 1 - 20 of 1431
Photo of SuperMatico
Antivirus locks the system for minutes
Hello,since I bought this software, first the version 12 and now with the 15 one, everytime I have to move files from my PC to the USB pe...
  • 1 me too
  • 3 replies
  • Problem
Photo of clairesvp
Trend Micro Expired but I just renewed
Every year it's the same thing. I renew or buy a new Trend Micro and then start getting messages about how my Trend Micro has expired. ...
  • 1 me too
  • 1 reply
  • Problem
Photo of larry.corcoran
My daily scheduled scan has stopped running
My daily scheduled scan has all of a sudden stopped running for no apparent reason
  • 1 me too
  • 5 replies
  • Problem
Photo of outback10
Trend Micro not detecting xyz popup virus
I've recently gotten a popup virus on my computer that will show up on my desktop when I start up the computer and every hour or so after...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of martin
Trend Micro and Speedtest.net
Why does Trend Micro slow down my speedtest on speedtest.net.  It happens on all 4 of our computers.  We have 200mb business service and ...
  • 1 me too
  • 12 replies
  • Problem
Photo of david
trend micro prevents fusion 360 operating
Every time i start my new HP Spectre laptop to run Fusion 360 i have to put trend micro on mute as it is stopping my program from opening...
  • 1 me too
  • 1 reply
  • Problem
Photo of pcwindowsweb
TrendMicro Community/GetSatisfaction and Outlook.com - Junk mail problem
Hey TM Community, I've ran into an interesting problem with this forum:Ever since I joined this forum (haven't posted anything because I ...
  • 1 me too
  • 3 replies
  • Problem
  • Not a Problem
Photo of kathandhal3
HACKED BANK ACCOUNT
Hi, Folks. Someone hacked my bank account. They wrote 3 checks totalling $4000, and then they went back in & moved $4000 from our home ...
  • 1 me too
  • 1 reply
  • Problem
Photo of uatumen
Problem of Exception list
Hi, I have added Kmsemulator.exe in my an Exception list but every day my Trend micro remove it and every day I am restoring its original...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of geniusmalaysia
How to install TM toolbar in FireFox browser?
Hi everyone, Recently, I have run recovery to factory default (Factory OS Win 10 Home Single Language 64 bit) my HP notebook model HP 15...
  • 1 me too
  • 4 replies
  • Problem
  • Solved
Photo of oriondesign
Fix Memory Leak! Patch does not work
coreServiceShell.exe is eating my resources.  I tried fixing with the available patch on two terminals (Windows 10 and Windows 7), but th...
  • 1 me too
  • 6 replies
  • Problem
  • Acknowledged
Photo of deborah.ifield
Parental controls kicking off after 5 minutes
I am having a problem with the parental controls.  When I set the time limit to 1 hour on the children's devices a message keeps popping ...
  • 1 me too
  • 1 reply
  • Problem
Photo of sqp2
I cannot open saved Microsoft Publisher files
I cannot open saved Microsoft Publisher files with Trend running. They open directly from the email attachment, but once saved to a folde...
  • 1 me too
  • 2 replies
  • Problem
Photo of glenis.hunter471
i am trying to add protection to my IOS devices but the App store says it doesn't have the App and i can soo no other option.
Trend advertises that it protect other devices, including IOS devices that that is not true because the App is not available at the only ...
  • 1 me too
  • 1 reply
  • Problem
Photo of alphacharlie
Restart required
Since a few days, Trend Micro Maximum Security keeps prompting me to restart my computer as if it is in an endless update loop. I have al...
  • 1 me too
  • 2 replies
  • Problem
Photo of forbar1234
adobe update
hi, there seems to be an issue with your software, as it keeps telling me to update my adobe software but when i tell to update it advise...
  • 1 me too
  • 1 reply
  • Problem
Photo of ronhewett8
Trend Micro UPGRADE FAIL
Trend Micro wanted to upgrade my laptop three days ago, now I have no protection and no results for a search for Trend Micro Maximum Prot...
  • 1 me too
  • 1 reply
  • Problem
Photo of nolene.53
Purchased new version which is meant to cover phone also but endless problems
Lenovo ideapad320 with AMD A6 - windows 10, Trend Micro maximum security, loaded program to computer using new 20 digit key and it is wor...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of gin.jambes
protection trend micro
Bonjour, je ne bénéficie plus de la protection trend micro anti-virus alors que j'ai renouvelé mon abonnement début octobre 2018 ,j'ai pa...
  • 1 me too
  • 1 reply
  • Problem
Photo of shahramm
Keep getting report, from Trend Micro Total Security 10 users, every day that OSX_Pirrit was detected and quarantine !
MacBook Pro 2017 with the latest MacOS and updates.Using Latest Version of Trend Micro Antivirus.It seems something is generating the OSX...
  • 1 me too
  • 11 replies
  • Problem
  • Acknowledged