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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Conversations 1 - 20 of 43
Photo of tracy
I have Complete Faith in Trend Micro!
That it Keeps My Laptop Protected!
  • 1 me too
  • 2 replies
  • Praise
Photo of Tofe Filiga
I praise my Lord that I work harder for the Software that I buy and try to find the CONNECTION and it did.
  • 1 me too
  • 2 replies
  • Praise
Photo of geosav
Thanks
I have just signed off from support and I would like to thank Trend Micro and, particularly, Nathaniel Paez (Ken) for the excellent servi...
  • 1 me too
  • 1 reply
  • Praise
Photo of ron1anne
I like how the program works, and how simple it is to use. After a few weeks use, no problems so far.
As above
  • 1 me too
  • 1 reply
  • Praise
Photo of chrlshlmn
The best security suite and the best tech support I have encountered
The best software and tech support
  • 1 me too
  • 1 reply
  • Praise
Photo of DragonBrain
TM and Malwarebytes Incompatibility is New and Needs to be Fixed
This is pure feedback. The most recent version of Maximum Security required me to remove Malwarebytes before the installation would go f...
  • 1 me too
  • 2 replies
  • Praise
Photo of Tom Emmelot
First time
Today was the first time i got a alert from my modem Asus RT-AC68U that i try to open a dangerous site!!! I got the modem 2 years !! So y...
  • 2 me toos
  • 4 replies
  • Praise
Photo of molzpop99
compliment
support case # 082368
  • 1 me too
  • 1 reply
  • Praise
Photo of patburns87marine
Fake alert from "MICROSOFT" .
Received an alert from Microsoft. -- My Windows 10 is out of date and in a dangerous state. I must "click" within 180 seconds or I'd lose...
  • 1 me too
  • 1 reply
  • Praise
Photo of wharmse
Great Support
I hade a problem in installing Tren Micro Maximum 2018. I've contacted the support and was assisted by Leiame Dante. I just want to comme...
  • 1 me too
  • 1 reply
  • Praise
Photo of elquenuncaesta
I have seen that version 15 of trend micro has been released
I just installed it and I loved it
  • 1 me too
  • 1 reply
  • Praise
Photo of SEAMANALAN
REMOVE TREND
I also am along-time Trend user. In the decades I have used Trend, I have suffered ZERO attacks on my computer. However I used to assume ...
  • 1 me too
  • 2 replies
  • Praise
Photo of Max Slo
Congratulations for the award!
Once more in July 2018 Trend Micro is one of the best security solution for either Consumer and Enterprise solutions.  Trend Micro is 1 ...
  • 1 me too
  • 3 replies
  • Praise
Photo of sonzoo
i recently use live chat support .my session ID: 627634729 .The tech offered expert assistance combined with great social skills
everything
  • 2 me toos
  • 1 reply
  • Praise
Photo of jw_robinson
CMS products not a virus.
Your virus protection can be trusted to do a thorough job.  The virus protection mistook CMS products for a virus and cleaned it!  The CM...
  • 1 me too
  • 1 reply
  • Praise
Photo of ron-patt
The representative, "Jamie" ? Ref# 1-1-1132594570, was very helpful and understanding.
The representative, "Jamie" ? Ref# 1-1-1132594570, was very helpful and understanding. She corrected the problem and spent quite some ti...
  • 1 me too
  • 1 reply
  • Praise
Photo of TonySalmaso97
AllGood Ilike It
I have no Problem with it
  • 1 me too
  • 1 reply
  • Praise
Photo of jesnyder1974
Best Internet Security for Home Use
I just wanted to inform you, that  at my place of employment, we used Trend Micro Maximum Security for our entire corporation, both in th...
  • 1 me too
  • 1 reply
  • Praise
Photo of ostlerbabe
Geek Squad
I just had EG Matthew E. and Agent Mhenryn C. at Geek Squad help me replace my Kaspersky with Trend Micro. They were both very helpful an...
  • 1 me too
  • 1 reply
  • Praise
Photo of mgrech26
I would like to praise a job well done by Mark via remote control
Mark to remote technician did a great job installing and correcting things for me today
  • 1 me too
  • 3 replies
  • Praise