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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

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Updates on some issues with Scanning and Trend Micro program turning off
Hello Everyone, Here is the updated solution as of 8:00 PM PST for the issue with Trend Micro Security automatically turns on/off duri...
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  • 35 replies
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[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software
Update As of June 27: We've now released an automatic update that resolves the error messages encountered by some users during update....
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  • 52 replies
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"Computer Infected" Scam
I just watched on a MAJOR news network a warning about the "Your computer is infected" scam which has been so common here at the TM home ...
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Phishing: what to do and what NOT to do
-I'm not a Trend Micro representative, but I like to give you some suggestion- Phishing: an email or any other kind of contact that ask ...
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  • 2 replies
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Windows Meltdown-Spectre Vulnerability
[What is the Meltdown-Spectre Vulnerability?] Meltdown, designated as CVE-2017-5754, can enable hackers to gain privileged access to par...
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[Reminder] Refrain from posting your personal information (serial numbers, phone numbers, email and etc)
Please do not post your personal information such as your serial number, phone number, email or any other important details. Even though ...
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  • 0 replies
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Important Information for Trend Micro Solutions and Microsoft January 2018 Security Updates
Regarding Windows 10 KB4056892 requirement from AV software -- We advise you to manually add the registry key required to receive the...
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  • 1 reply
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Scam: what to do and what NOT to do
-I'm not a Trend Micro representative, but I like to give you some suggestions- 1- Be aware if a 'technician' contact you because your P...
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  • 1 reply
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[New Launch] Stay protected against ever-evolving threats with Trend Micro Security 2018!
With enhanced social networking security, Trend MicroTM Security makes it easy for you to protect yourself and your family. It features:...
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Trend Micro Security 2017 (11.0) - Hotfixes
It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. P...
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[New Launch] Trend Micro Home Network Security
Trend Micro Home Network Security provides protection against network intrusions, web threats and identity theft for every device you con...
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Available Now!
Trend Micro Home Network Security provides protection against network intrusions, web threats and identity theft for every device you con...
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[New Launch] Enjoy Your Digital Life Safely with Trend Micro Security for 2017
Trend Micro is proud to announce the availability of Trend MicroTM Security for 2017 – our newest release of the industry-leading securi...
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[How-To] Create a discussion thread in private
Here is how to create a new conversation in private when you need to provide personal information to us (e.g. email address, phone number...
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[FAQ] Seeing BSOD full screen message, what to do
We're seeing more technical support scams recently, where fake critical system error messages are displayed after clicking on a web link ...
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[How-To] Change appearance of your name in the community
To display your first name or full name in your community posts and replies, here's how: In the community web page, locate your name at ...
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Comparison between Free and Premium versions
Mobile Security for Android offers a Free version and a Premium version. To find out what additional features are available in Premium ve...
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[Hot Fix] Google.com search result links not rated by Trend Micro Toolbar
If you have "Rate links..." setting turned on in Trend Micro Toolbar, but the URL links aren't being rated, here's a Hot Fix to fix this ...
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Auto-Renew frequently asked questions
We get questions about Auto-Renew frequently, so we have compiled a list of questions and answers for this topic. https://esupport.trend...
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Trend Micro Home Users Community Guidelines
We want this community to be as useful and helpful as possible for everyone participating, so we have gathered some guidelines for you as...
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