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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 161 - 180 of 3701
Photo of mpage
Folder Shield
I want to decide whether to add the Folder Shield protection to my Trend Micro antivirus. Does Folder Shield block, and thus require add...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of eagle.soar
secure erase command line
what is the full command prompt (including executable) command line to use secure erase to delete a file? also, what is the command line ...
  • 1 me too
  • 2 replies
  • Question
Photo of lcm2122433
My laptop shuts down with no warning every time I first turn it on everyday.
My laptop shuts down with no warning every time I first turn it on everyday. I timed it recently and it runs for about 10 min before shut...
  • 1 me too
  • 6 replies
  • Problem
  • In Progress
Photo of shinyamywu
Under protection, my laptop was still attacked by pop-up ads from https://pushnotificationxonline.com/
Is there any setting  I need to change in order to get rid of harassment from pop-up adds?
  • 1 me too
  • 1 reply
  • Question
Photo of wolf.k
Pay Guard
I noticed that "Pay Guard" is an option on the Trend Micro Consul, and read the information provided. It was the only option not "On". I ...
  • 1 me too
  • 1 reply
  • Question
Photo of ezehavi
My Tend Micro Maximum Security keeps shutting off on one of my computers using Windows 10
Trend Micro Maximum Security keeps shutting off on its own on one of my PCs using Windows 10
  • 1 me too
  • 2 replies
  • Problem
Photo of patburns87marine
Fake alert from "MICROSOFT" .
Received an alert from Microsoft. -- My Windows 10 is out of date and in a dangerous state. I must "click" within 180 seconds or I'd lose...
  • 1 me too
  • 1 reply
  • Praise
Photo of yudi17
trsnd password manager is junk never worked right
password manager never worked right
  • 1 me too
  • 2 replies
  • Question
Photo of lti60
re. id 647199356
The help from your Technician was absolutely fantastic He needs to be commended for all his effort Thanks again
  • 1 me too
  • 2 replies
  • Problem
Photo of jwmeyer.35076
Trend Micro Anti-Malware Solution drives my disk usage to 100%
For the last two months, "Trend Micro Anti-Malware Solution" will drive my disk usage to 100% for 20 - 30 seconds at a time.  BRowsers an...
  • 1 me too
  • 1 reply
  • Problem
Photo of ryan.johnson521
Constantly crashing my laptop
Every time I start playing a game on my laptop, a trend micro pop up comes up and crashes my game and trend micro is completely unrespons...
  • 1 me too
  • 2 replies
  • Problem
Photo of Deborah Coffin
I'm unable to receive my monthly reports on Trend activity, I had them for June and July of 2018.
I'm unable to receive my monthly reports on Trend activity, I had them for June and July of 2018. Nothing since please send me a step by ...
  • 1 me too
  • 2 replies
  • Question
Photo of yuken789
Charged my credit card but did not received the new Serial Number
1. the auto renewal charged my credit card and did notified me through email, but i did not received any new serial number and have been ...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of wharmse
Great Support
I hade a problem in installing Tren Micro Maximum 2018. I've contacted the support and was assisted by Leiame Dante. I just want to comme...
  • 1 me too
  • 1 reply
  • Praise
Photo of christyn.gerber
i am so pissed! i cant get into my school's class website
i have listed my school's online class website several ways into the exception list. I have HOMEWORK due for this online class. and the w...
  • 1 me too
  • 1 reply
  • Problem
Photo of blue27glass
Is it actually active?
Your last iteration of this program, showed that it was running on the toolbar as the machine booted up. This copy is only showing an i...
  • 1 me too
  • 1 reply
  • Question
Photo of snpmarq
Latest Firefox62.0 disables Trend Micro toolbar in browser as of Sept 5 2018
Just updated to latest Firefox version 62.0 and it disabled the Trend Micro toolbar. I expect you will be hearing from others about this ...
  • 9 me toos
  • 22 replies
  • Problem
  • In Progress
Photo of apfcle
Did you get my question regarding inspyware?
inspyware has locked my computer and prevents me from using any Microsoft software.
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of lhfrank99
Trend micro freezes when scanning. and otherwise malfunctions
Trend micro freezes when scanning. It tells me it hasn't done a scan ever. How is that possible? I have had the current subscription s...
  • 1 me too
  • 8 replies
  • Problem
Photo of diazghost
firefox is slow everytime I start it up.I have to uninstall and reinstall trend every update for both.
firefox is slow everytime I start it up. Every update that trend has, I have to uninstall and reinstall trend and my firefox to get it wo...
  • 2 me toos
  • 2 replies
  • Problem
  • Acknowledged