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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 141 - 160 of 3701
Photo of sperry3
Trend Micro requesting to restart repeatedly
My computer keeps telling me Trend Micro is disabled and I need to restart to enable. I have restarted it at least 6 times. Does anyone k...
  • 1 me too
  • 1 reply
  • Problem
Photo of ircil56
Trend Dies During Scan
Trend Micro Antivirus+ intermittently seems to die during manual full scan and not provide any results (e.g. no pop-up with a green check...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of phil
100% Disk Usage
Hi,Since the latest update to Trend Maximum Security every time my backup software (EaseUS Todo Backup) runs my disk usage for the C driv...
  • 1 me too
  • 6 replies
  • Problem
Photo of molzpop99
compliment
support case # 082368
  • 1 me too
  • 1 reply
  • Praise
Photo of 34491449
Some suggestions and problems need to be solved.
I think there are some problems waiting for you to solve and consider.The following are some known and numerous problems.First of all, ef...
  • 1 me too
  • 1 reply
  • Idea
Photo of geodesy
What update did Trend Micro send yesterday and I installed, but every link to start the new version disappeared?
A new version I was encouraged to install deleted all links to run this version disappeared, so I then reinstalled my TrendMicro_12.0_HE_...
  • 1 me too
  • 1 reply
  • Problem
Photo of harleymcclain
Rip Van Winkle Start Up
Trend takes forever to load!! I have an Inspiron i3 3.70GHz 64 bit with 8.00 GB of RAM running windows 10.  I feel that 15 - 20 minutes i...
  • 1 me too
  • 1 reply
  • Problem
Photo of adriaanaarts
False positive game Black Ops 4 on Battlenet
When starting the game Black Ops 4 on Battlenet, the screen remains black, we here the sound of the game. If I switch of the Trend Micro ...
  • 1 me too
  • 5 replies
  • Problem
Photo of kiwinev
popups
I have just updated to the latest version of your anti virus and now I keep getting popups every minute saying to restart my computer! Wh...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of suejaneb1
my trend security has uninstalled itself a couple of times since purchasing this year. Why is this?
Trend uninstalls itself; this has happened twice to me since upgrade mid year.
  • 2 me toos
  • 2 replies
  • Problem
Photo of shel
automatic update . . . lost all program. no links, seems to have been totally uninstalled. Had to download and do full reinstall. WTF?
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of diskdoc99
EA Games "Origin" gaming client will not open since upgrading to version 15.0
Since upgrading to version 15, the EA Games "Origin" gaming client will not open. The process is running in the background with CPU at 80...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Don't use my email as a nickname
Can't set Parental Control Website Filter Rules on Android
Why is it that on my desktop version of Maximum security I can set website filtering rules individually for Parental Control, but on the ...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of paulharper2565
can we add trend micro to a smart tv
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of felix.ribalov
Trend Micro Blocks all my payments on web sites and requests to temporary disable the protection. Why?
Trend Micro issues a block any time I use my AMEX card. Then I can temporary disable the protection to perform the payment. Still in many...
  • 1 me too
  • 1 reply
  • Problem
Photo of slotweld
My coverage keeps becoming disabled. I have to restart computer over and over again. Something is wrong.
HP laptop
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of tonlyn65
error message
I have just downloaded an upgrade and when I type in my serial number I get an invalid serial number message
  • 1 me too
  • 4 replies
  • Problem
Photo of razvanvro
update virus and spyware protection not possible
Hi, I need to update virus and spyware protection and the program indicates that I am not connected to internet even I have a very good c...
  • 1 me too
  • 6 replies
  • Problem
  • Solved
Photo of jwmeyer.35076
Trend Micro Password Manager Extension Crashes Google Chrome
About 3 months ago, Chrome started crashing when I tried to search for and clear some cookies under SETTINGS in Chrome.  Until that time,...
  • 1 me too
  • 6 replies
  • Problem
Photo of peblz55
Trend Micro updated, ms office stuffed up
Trend micro updated yesterday... then I noticed the icons in MS outlook have changed (this happened previously, I didn't notice the corre...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged