Favicon 128x128

Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

CLICK HERE TO JOIN

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 101 - 120 of 3701
Photo of wrightmob
I have darknet des53 bitcoin email virus on my computer.
I have darknet des53 virus on my Dell computer running win10 pro and have trend micro max security 2016 installed. How do I get rid of th...
  • 1 me too
  • 1 reply
  • Problem
Photo of donnataylorsmith
Just renewed, downloaded and when I tried to activate, will not accept my email address.
At activation will not accept my email address.
  • 1 me too
  • 2 replies
  • Problem
Photo of r.alexander
"Protection disabled" Restart necessary
Hi TM For the last few days whenever I log into my Windows 10 PC I am advised the TM status is "Protection disabled" after just a few sec...
  • 1 me too
  • 2 replies
  • Question
Photo of lindsay
Just got a pop up virus on Google Chrome - web page address and please fix the VPN!!!
Just got a pop up virus on Google Chrome, which had the following web address:https://df56373.com/helps/mac/ .  The page claims to be fro...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of bagnall66
Trend Micro possibly causing IRLQ errors on Windows 10.
I keep getting blue screen IRLQ error messages, after the last error and restart, I got a notification that Trend Micro and Cisco had cra...
  • 1 me too
  • 4 replies
  • Problem
Photo of mcadamian
Please explain why i am gettin a popup
I recntly purchased a new computer and Trend Miro for security when I download the app i found that the computer has a 3 month fre trial ...
  • 1 me too
  • 2 replies
  • Problem
Photo of roc.granny
I have been trying without success to add my iPhone X to my protected devices.... and everytime I try it crashes.
I have ios 12 on my phone, and can download the app from the app store, but as soon as I try and activate it, it crashes....  I have an u...
  • 1 me too
  • 1 reply
  • Problem
Photo of AMAN SHARMA
please update
  • 1 me too
  • 1 reply
  • Problem
Photo of Vincentivery
I have an issue with the endless pop up... The mute feature does not work!
Endless pop ups regarding blocked website.  Mute feature does not work
  • 1 me too
  • 1 reply
  • Problem
Photo of ScammanF
I installed TrendMcro add on on my chrome browser and it killed my gmail account.
I installed TrendMcro add on on my chrome browser and it killed my gmail account. The message was you have logged on to your gmail accoun...
  • 1 me too
  • 2 replies
  • Problem
Photo of lizmontgom
how do i stop using password manager?
I just don't like this password manager and want to stop using it. how do i do that?
  • 1 me too
  • 2 replies
  • Question
Photo of fusionh2
Why does Password Manager ask for me to login again?
I have Windows 10 OS using a Chrome browser (Version 69.0.3497.100 ) and I created a new login access account for a website so I clicked ...
  • 1 me too
  • 1 reply
  • Question
Photo of sclayton22286
When I open the virus scanner or it scans for viruses, it doesn't display any text. How can I correct this issue?
no text whenever we open trend whatsoever
  • 1 me too
  • 1 reply
  • Question
Photo of Tom Emmelot
Toolbar in Chrome problem
Hi team, After a few weeks now, i got still the problem with Chrome, if i use the Google search option the site's on that page no check-...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of jwalkerdu1
I ordered a Trend CD for installation but when I received today it was broken ? Please advise as replacement - Jim Walker
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of john
freeliveradio
Remove freeliveradio.co 
  • 1 me too
  • 7 replies
  • Question
  • Acknowledged
Photo of chrlshlmn
The best security suite and the best tech support I have encountered
The best software and tech support
  • 1 me too
  • 1 reply
  • Praise
Photo of chrlshlmn
Thank you trend micro,I didn't have an issue and the tech solved my question very promptly and with kindess and concern
  • 1 me too
  • 0 replies
  • Question
  • Doesn't Need an Answer
Photo of chrlshlmn
what is trend micro lastest version/pc
  • 1 me too
  • 0 replies
  • Question
  • Doesn't Need an Answer
Photo of bandnfodor
latest upgrade 15.0.1172
Windows 10 Defender Security Center shows warning "Open Trend Micro Security" since the new 15.0.1172 upgrade was successfully installed....
  • 1 me too
  • 7 replies
  • Problem
  • Solved