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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 81 - 100 of 3701
Photo of a.karlsson60
Do you ever answer questions????
Just a simple answer would do!!!!
  • 1 me too
  • 5 replies
  • Question
Photo of jfkelly
Dear Trend, I received this email this morning. Some of it is crap but some stands up. ???
Dear Trend, I received this email this morning. Some of it is crap but some d stands up. Trend has been activated all along and this info...
  • 1 me too
  • 1 reply
  • Question
Photo of TM_X
Hot Issues and Available Fixes
We have released the following hotfixes to address specific issues and enhance product performance for the latest Trend Micro Security ve...
  • 1 me too
  • 0 replies
  • Announcement
Photo of ADbaba
for last two days This message is shown in my PC" Protection Disabled" restart the PC but this doesnt care of the problem. Please help.
disabled protection
  • 1 me too
  • 2 replies
  • Problem
Photo of rob.val
Free Dark Web
As a result of receiving advice from a security service I use regarding safe keeping of passwords, called Dashlane, they advised me my sy...
  • 1 me too
  • 9 replies
  • Idea
Photo of dianne
quick scan doesn't run, sits on 'checking the computers.
On windows 10, I upgraded to the latest version of TM Internet security and now the quick scan doesn't run, sits on 'checking the compute...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of desertclassicsusa
Download problem
New download just runs for hours and will not finish
  • 1 me too
  • 1 reply
  • Problem
Photo of mike
My iPhone 7 just updated to iOS 12.0 (16A366). HAD TO DELETE Mobile Security to USE wifi!
My iPhone 7 just updated to iOS 12.0 (16A366). While "Settings" said that I was connected to my home wifi, the icon in the upper left co...
  • 3 me toos
  • 5 replies
  • Problem
  • In Progress
Photo of cdjzin
Green text for safe sites during searches no longer displayed. Why?
When I did a search using Firefox before, such as using Google, then the results that were safe were in green text and the Trend Micro lo...
  • 1 me too
  • 1 reply
  • Problem
Photo of mikemm1
Computer runs slow
If every thing checks out on my computer, what makes it run so slow?  it seems to take a very long time do any thing. I can most of the t...
  • 1 me too
  • 2 replies
  • Question
Photo of vedesignerwxl
Whether the webcam protection feature be included in Trend Micro maximum security in the near future?
To Trend Micro product development team,When it comes to preventing hackers from taking control of webcam, solutions such as revoking app...
  • 1 me too
  • 1 reply
  • Idea
Photo of masstransithonchkrow
Trend Micro Toolbar breaks when version 15 is installed
Trend Micro version 15 breaks the Trend Micro toolbar. Firefox claims the toolbar's signature is invalid. The solution provided previousl...
  • 1 me too
  • 3 replies
  • Problem
Photo of culhane
Trojan Malware
I have just received an email from a hacker stating he has placed malware on my system and am being blackmailed to have it removed. Could...
  • 1 me too
  • 3 replies
  • Question
Photo of HOWARDS
I think I am being hacked
I have a Dell Desktop Computer.  Windows 7 Professional OS.  Trend Micro Maximum Security. About a year ago I thought I was calling Mic...
  • 1 me too
  • 2 replies
  • Problem
Photo of taz
How can I stop update and have it scheduled?. The update is hogging my PC
Trying to work on my PC and update is slowing down everything. I know I need more RAM, I never had issues like this with my old antivirus...
  • 1 me too
  • 1 reply
  • Question
Photo of cecilicory
to many passwords
to many pass words.
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of John
Trend Micro Internet Security Keeps Deleting Game EXE.
Hello, I have had a issue with my recent purchase of Yakuza 0 on steam, Trend Micro keeps detecting it as malware and removing the games...
  • 2 me toos
  • 10 replies
  • Problem
Photo of jrcamp001
Internet Security seems to be hung in "scanning" AGAIN! What's going on? Why hasn't this been fixed?
  • 1 me too
  • 6 replies
  • Problem
Photo of rossandruth
Don't have access to the content I requested
From the page at https://en.community.trendmicro.com/tm_en/topics/high-cpu-and-disk-activity-by-trend-micro-anti-malw...I am following a ...
  • 1 me too
  • 2 replies
  • Problem
Photo of mickey limon
Available Now! Trend Micro Security 2019
New and Enhanced Features   Stop ransomware and otherthreats Enjoy complete multi-deviceprotection against ransomware, viruses, d...
  • 3 me toos
  • 9 replies
  • Announcement