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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 61 - 80 of 3701
Photo of davidevery
Trend Micro and BackBlaze - not playing together well
Trend Micro doesnt play well with BackBlaze - a cloud backup system - I keep having to reinstall BackBlaze - can u fix this please ?
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of jgaba
How do you exclude a folder
When trying to exclude a folder it only allows me to select files - I also want to exclude a whole share drive and can't do that either????
  • 1 me too
  • 2 replies
  • Problem
Photo of de
Trusted programs being blocked
My Etrade Pro program worked fine until Trend Micro just updated, now the program will not start unless I turn Trend Micro off. I even ad...
  • 1 me too
  • 1 reply
  • Question
Photo of skelman518
Unauthorized access to my computer
I have deleted your program off my computer - yet you keep popping up on my screen and there is no trace on my computer that you still ex...
  • 1 me too
  • 2 replies
  • Question
Photo of steve.whaley
Scheduled Scan is not working
I am not new to Trend. I've had it for years. Tom's instructions are simply on HOW to set up a scheduled scan, which I've had for years a...
  • 2 me toos
  • 2 replies
  • Question
  • Acknowledged
Photo of mmwaugh
trojan-type : Maladiva_Download_Manager.exe. virus: PUA/InstallCore.IL.
Hi, My PC recently had this trojan-type program on it: Maladiva_Download_Manager.exe...this file contained the following virus: PUA/Insta...
  • 1 me too
  • 2 replies
  • Problem
Photo of pbellomo
I am having a problem with the Trend VPN setting on my iPhone and iPad.
I am having a problem with the Trend VPN setting on my iPhone and iPad. The setting connects on demand and disconnects me from my home w...
  • 2 me toos
  • 10 replies
  • Problem
  • In Progress
Photo of ghorwith
Mojave support
As Mojave is now in the 9th beta release, Is there support for these Mojave public betas? 
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of logrider
Hi at Trend.I still seem to be getting the same spam emails day after day what can i do to stop them?
Spam
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of michael
Slow start up
About 45 min since starting my computer, Trend Micro is still chewing up 50 to 70% of disk resources. It has already been identified by o...
  • 1 me too
  • 1 reply
  • Problem
Photo of olivier.cora
Unauthorized Change svchost.exe
Hi,I just noticed an unauthorised change blocked reported on my computer:what does this mean exactly? seems to me that svchost attempted ...
  • 1 me too
  • 4 replies
  • Question
Photo of 4eva
exception list blocking websites is not working
I used to use the exception list to block websites like facebook and youtube and stop myself from procrastinating but recently it hasn't ...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of snsrust
I am unable to open Pay Guard with my default browser, Google Chrome. It automatically opens in IE.
I am unable to open Pay Guard with my default browser, Google Chrome. It automatically opens in IE.
  • 1 me too
  • 6 replies
  • Problem
Photo of PC_Cillin
Mailchannels
All my outbound emails are now considered spam and blocked by "Maillchannels.net", a system I have never installed on my PC. Is this soft...
  • 1 me too
  • 2 replies
  • Question
Photo of jewel417
Password Manager
I was alerted that my password manager had expired, preventing me from accessing my stored passwords. I followed the steps to renew. Then...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of rjh.7
How can phone numbers be excluded from blocking
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of rognan
ratings on google searches are no longer being shown. The tool bar is there and the extension is on.
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of jonathan.salaun.chorques
i was charged twice
i was charged twice
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of bagnall66
BSOD Issue after latest Trend Micro Security upgrade
I have Windows 10 home premium on a HP Compaq 24" all in one. I keep getting random blue screen restarts, each blue screen has a differen...
  • 1 me too
  • 4 replies
  • Question
Photo of jameskpong
After I installed Trend Macro Maximum Security, my games either cannot play or lagging. Is Trend Micro blocking my games or adding delay?
1 Game cannot play and 1 game is lagging Notebook Acer, Windows 10, Trend Micro Maximum Security v15
  • 1 me too
  • 1 reply
  • Problem