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Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 21 - 40 of 3701
Photo of georgemcglinchey
trend is not using mt stored password to sign in to certin sites when i require it to do so
shown my password but not using it to sign in as i have to do this myself this is happens alot
  • 1 me too
  • 1 reply
  • Question
Photo of kcrist84
chromebook security
I have a subscription to Trend Micro on my windows 10 that i can add other computers to it. We are getting my daughter a chromebook for s...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Ted Hovick
Very Disappointed in Malware protection
Long time subscriber to Trend, but the program let me down. I was infected with an advertising malware and that kept randomly opening lin...
  • 1 me too
  • 2 replies
  • Problem
Photo of azreaphal
My Trend has been "Downloading an update" for the last 3 hours.
My Trend has been "Downloading an update" for the last 3 hours.  On 3 different machines (at different households). Any idea as to why? T...
  • 32 me toos
  • 37 replies
  • Problem
  • In Progress
Photo of mandakinifoux
during full scan its annoying that scan stops every time screen goes to sleep. you cant just leave scan to run while away from the computer
during full scan its annoying that scan stops every time screen goes to sleep. you cant leave it to run while away from computer
  • 1 me too
  • 1 reply
  • Problem
Photo of crparent
PWM not working with banking websites...
Why is it that PWM does not work with any of my banking password even if the "use secure browser" is checked and pwmsvc.exe is running, t...
  • 1 me too
  • 14 replies
  • Question
Photo of jimjllfl
Unstoppable download
I did as you said in the Diagnostic toolkit. When Micro restarted it downloaded the same update from10/28. It now has been running for ...
  • 1 me too
  • 2 replies
  • Problem
Photo of tomsmelb
why has trend install pay guard and how do i delete it
not what i expect from trend
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of info
TM slows download speed Google Chrome
I am having speed problems with TM Max v15.0.1204 with Chrome v70.0.3538.102. Using Edge, no problem at all. Windows 10 Home: Updates com...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of stevep20
I have a Trend Micro that was billed on August 11 2018 for 35.95 and never recieved the product
I have a Trend Micro that was billed on August 11 2018 for 35.95 and never recieved the product
  • 1 me too
  • 1 reply
  • Question
Photo of mp98bc
Password Manager iOS AppStore update item not available
Password Manager & Secure Note, date on App Store is Sep 10, 2018 Update pending for iOS App Store - when I try to update "This item is n...
  • 1 me too
  • 1 reply
  • Problem
Photo of biztalk88
handy tab
Can Trend Micro remove Handy Tab?
  • 1 me too
  • 3 replies
  • Question
Photo of khanagan
T M Maximum is causing internet to slow down
T.M. Maximum is causing my computer to slow down or stop when surfing the internet. If I turn off Maximum my surfing returns to normal sp...
  • 1 me too
  • 4 replies
  • Problem
  • Solved
Photo of esotam
Exception List has no effect
file already in exception list (more than 1 entries in fact) is still being removed everyday. User has no control in this case regardless...
  • 2 me toos
  • 6 replies
  • Problem
Photo of susanrose100
Blocked website addresses in newsletter-- Suggestions?
I am a newsletter editor and often include web addresses in the letter. When I send the letter the web addresses are blanked out in gree...
  • 1 me too
  • 8 replies
  • Problem
  • Acknowledged
Photo of patrick.ladd
Trend Mircro mysteriously got uninstalled
I just noticed Trend Micro Internet Security was uninstalled on my PC.  I was shocked and disappointed.  A quick search of Google reveale...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of geosav
Thanks
I have just signed off from support and I would like to thank Trend Micro and, particularly, Nathaniel Paez (Ken) for the excellent servi...
  • 1 me too
  • 1 reply
  • Praise
Photo of ccprice2
Why is the new trend loading time about 10 times slower???? 15.0.1204 (Component versions)
15.0.1204 (Component versions)
  • 1 me too
  • 2 replies
  • Question
Photo of bauerwd
Attempting to add new device. Followed instruction via email. Download pending for a long time. How long is normal to download?
  • 1 me too
  • 1 reply
  • Question
Photo of dkgordon1
Trend Micro Security Installation stuck at Now Activating
After renewing my expired TrendMicro Security 2019 for Windows and successfully downloading the software on my Dell inspiron 5720 x64 bas...
  • 1 me too
  • 6 replies
  • Problem
  • Acknowledged