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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Recent Conversations
Conversations 1 - 20 of 3701
Photo of OldSchool
System take over NOT appreciated, Bye bye Trend
Compaq DC 5750 SFF with 4GB ram Windows 7 Pro Ever since I was "forced" to install Trend software [Geek Squad change of vendor and I had ...
  • 1 me too
  • 0 replies
  • Problem
Photo of Stephan
Exclude Volume Shadow Copies - Internet Security 2019
Internet Security 15.0.1204 (2019) scans volume shadow copies when they are accessed by a file-level backup software and blocks it. There...
  • 1 me too
  • 0 replies
  • Question
Photo of jeffmau4251
I have replaced My old IPad Mimi 3 with new IPad 6th Generation, why I cannot get Trend Micro on it
  • 1 me too
  • 0 replies
  • Problem
Photo of prgrice
My WiFi speed halves when TM is Active when my network is protected.
My WiFi download speed more than halves when TM is active. If i connect by Cable I get 90+mbs download speed. If I then run the same "Tel...
  • 1 me too
  • 0 replies
  • Problem
Photo of Tofe Filiga
I praise my Lord that I work harder for the Software that I buy and try to find the CONNECTION and it did.
  • 1 me too
  • 2 replies
  • Praise
Photo of chloe290
With my recent reinstallation the quick scan has become very slow
Toshiba Windows 7
  • 1 me too
  • 2 replies
  • Problem
Photo of Xates
Nat Type Change After Connecting Trend Micro Home Network Security to my Network
Before connecting Trend Micro Home Network Security to my network, I am getting a Nat Type 2 when I try to detect my network connection. ...
  • 1 me too
  • 2 replies
  • Question
Photo of jdstroopy
I Too much JUNK mail coming in !!!
Even after blocking senders and installing Trend Micro! nothing stops bloody Junk Mail coming in! All microsoft filters set to Maximum se...
  • 1 me too
  • 0 replies
  • Problem
Photo of Tyler
Virus and threat protection is not checkmarked
So far, this software has been simple to use and I've ran a couple of scans to ensure that my computer is safe, but when I looked in the ...
  • 1 me too
  • 2 replies
  • Problem
Photo of neilcarpenter
I want to download dash cam software from https://dashcamviewer.com/ for windows.
I want to download dash cam software from https://dashcamviewer.com/ for windows.  Trend blocks it and says it may be ransomware. I have ...
  • 1 me too
  • 0 replies
  • Question
Photo of User1
Annoying and frequent popups for program updates
Recently I have been getting Trend Micro popups every few hours for program updates. It is very annoying and disruptive for my work. Ther...
  • 1 me too
  • 0 replies
  • Problem
Photo of mikeriggs64
About every day windows antivirus turns on. I have to temporarily disable windows virus. How do I permentaely disable it?
I have trend micro downloaded and running. About every day windows antivirus turns on and freezes my computer and forcing me to restart. ...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of bradley.virgona
I can't seem to get the browser extension back ??
I got an error message when I tried to open my password manager so I followed the suggested steps and uninstalled it and reinstalled it a...
  • 1 me too
  • 1 reply
  • Question
Photo of cgolovanoff
Once a month Trend Micro scans my computer and comes up with suggestions for improvements:
The suggested improvement is Reduce computer startup time .. 0.55 seconds could be saved ...! Is this some sort of joke???? Es...
  • 1 me too
  • 5 replies
  • Question
  • Acknowledged
Photo of kylieuni
IE11 seems like hackers watching.
When type the cursor is one character behind and this happens in the Pay Guard. 
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of wirewitch
does Trend perform a Defrag ?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of tgerzevske
Windows Media Center - Trend Micro's bad behavior
Win 7 Professional 64 bit i7-3770 CPU 3.4 GHz 16 GB Ram Dell XPS with Trend Micro Internet Security.  I tried contacting Trend Micro abou...
  • 2 me toos
  • 5 replies
  • Problem
  • Acknowledged
Photo of john
Frustrated trying to upgrade!
Totally frustrated trying to upgrade from 3 devices to 9 - there doesn't seem to be any link from my trend account to upgrade, only to re...
  • 1 me too
  • 1 reply
  • Question
Photo of pe-jo
Support answers are always in Spanish, although I ask to get it in English
Answers from TM support are always in Spanish, although I ask to get it in English. It is quite tiring and a waste of time
  • 1 me too
  • 4 replies
  • Problem
Photo of ONEMARBLELEFT
Invasive, slows computer
I stopped using Trend Micro for two years, due to it's invasiveness, slowing down my computer and taking so long to load up after startin...
  • 1 me too
  • 1 reply
  • Problem