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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 1 - 20 of 3404
Photo of Scott
Secret Snap photo from Mobile Security
I have the secret snap feature active on my mobile device. I tried it out a few times by putting in the wrong code 3 times. When I receiv...
  • 3 me toos
  • 4 replies
  • Problem
  • Acknowledged
Photo of GARY-HIPKISS
for past week my password protector has not worked
for past week my password protector has not worked, I have looked at the problem page but it still does not work.
  • 2 me toos
  • 9 replies
  • Problem
  • Solved
Photo of Birdy
Menu attached to the PW Mgr Icon to show the version and help options
Menu options in Password Manager & Resolution Speed of Issues  There is no way to get to any settings for PW Mgr, there should be an 'Ab...
  • 1 me too
  • 2 replies
  • Idea
  • Under Consideration
Photo of dmbleess
How do I restore vault data after an upgrade installation? I found the location of the encrypted files. They were not migrated.
There used to be a way to recover files back into vault. They were backed up at the new install but they were not imported. The new vau...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of a.bellaire
error 1603 3002 0xe01a000f installation
i have tried to install tm maximum security several times today. i have got all the times the 'error 1603  3002 0xe01a000f'. i have check...
  • 1 me too
  • 25 replies
  • Problem
  • Acknowledged
Photo of jameseolm
doesn't load at startup
trend micro doesn't load at startup
  • 1 me too
  • 2 replies
  • Question
Photo of jeff.signor
ALL email is being returned as undeliverbale w/ the following error: [0x80004005-0x00000b22-0x00000501] Can anyone help?
Is "script blocking" the cause of the email error I am receiving when trying to send? ALL email is being returned as undeliverbale w/ the...
  • 1 me too
  • 0 replies
  • Question
Photo of Amanda.david00
Verify our software is up to date etc.
Hi there, we have recently renewed our subscription to Trend Micro and were sent an email advising us to verify our software is up to dat...
  • 1 me too
  • 0 replies
  • Question
Photo of charleslehman01
Windows 10 cannot determine status if Trend Micro is running.
Windows 10 Home (64 bit) on Dell Desktop (I5 Processor with 16GB RAM)Trend Micro Maximum Security (Version 12.0.1226)Windows Defender Sec...
  • 2 me toos
  • 20 replies
  • Problem
  • In Progress
Photo of herboldrobert7
Pass Word protection inop om my Wind 10. Why?
Gateway Hdw, Opera, Firefox,or Chrom. Current version of full TM installed by BestBuy.
  • 1 me too
  • 0 replies
  • Problem
Photo of mickey limon
Updates on some issues with Scanning and Trend Micro program turning off
Hello Everyone, Here is the updated solution as of 8:00 PM PST for the issue with Trend Micro Security automatically turns on/off duri...
  • 4 me toos
  • 31 replies
  • Article
Photo of oboyle
Google Chrome is running extremely slow because of Trend Micro...
This is not the first time this issue has happened over the many years of my using Trend Micro as my internet security software. Once a...
  • 2 me toos
  • 9 replies
  • Question
  • Answered
Photo of wheatens444
it takes too long to load when i first turn on my computer
it is taking longer and longer for trend protection to start when I start my computer- also at times it will say computer is protected an...
  • 1 me too
  • 1 reply
  • Problem
Photo of j_e_barker3000
Unable to locate/lock with Lost Device Protection
I have lost an Android mobile phone whilst on holiday. Possibly it has been stolen. I have tried to use the Lost Device Protection to loc...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of mlswede
Sad face white on black.
I think my Password Manager was hacked. When entering with my password I got a small rectangular black box with a sad face in white. I ha...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of merleeberline
how to tell what the software is doing now?
Trend Micro is at about 35% CPU utilization.  In the operator interface, I don't see any way to see what it is doing now.  Is a scan runn...
  • 1 me too
  • 16 replies
  • Question
  • In Progress
Photo of ksmith
Microsoft Edge and Trend Micro
When, if ever, will TrendMicro Maximum Security be compatible with Microsoft Edge? Cortana insists on opening edge to answer a question.
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of charleslehman01
Nearly Constant 100% Disk Usage For Several Days then failure (Trend File MBG.db)
Dell computer (I5 processor with 16GB) Windows 10 Home (64 bit) Trend Micro Maximum SecurityTrend Micro fails with no screen error. Logo ...
  • 2 me toos
  • 12 replies
  • Problem
  • In Progress
Photo of randmmarcicki
For the last few days, the TM icon keeps showing "Now scanning" almost constantly.
For the last few days, the TM icon keeps showing "Now scanning" almost constantly, but when go into the Main Console does not indicate th...
  • 2 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Markbuddenhagen
my scan is stuck and wont shut off, or reset or scan
my protection is not working, wont scan, stuck on scan, wont shut off wont reset, wont scan, just keeps spinning on O..we don't pay for z...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress