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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Recent Conversations
Conversations 1 - 20 of 2746
Photo of cathy21406
Window 10 Version 1709
I am trying to update to Windows 10, version 1709 and it tells me I have to manually extract the old trend files. I got on here a couple ...
  • 2 me toos
  • 1 reply
  • Question
  • In Progress
Photo of Sue Vollmering
Explain if Java is connected w/Trend Micro. I keep getting request to update Java but I'm not sure it is legit?
My laptop/desktop/tablet/Iphone    Should I download/update Java??
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of frankvoellmann
My account PDEF-0015-5658-9579-8865 allows only 3 Windows devices. I need to add a fourth. How do I go about this?
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of hermitfrog5
Had to uninstall Microsoft Security Update KB4074588. Would not let Trend Micro run, uninstalled update & disabled updates in servces
  • 1 me too
  • 0 replies
  • Question
Photo of picante
A hidden Kaspersky?
You guys took over my computer to install Trend and to wipe out Kaspersky. But i've noticed that on certain sites when I have to type in ...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of ogutierrez
Network Threats Blocked
I have a virtual machine for security scanning in my Laptop. When I tried to scan my antivirus+ block the scanning from my virtual machin...
  • 1 me too
  • 0 replies
  • Question
Photo of yachtgordian
We would like to secure more than six devices.
Can we do that?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of astevelong
I cannot activate my TM Max Security.
I have TM Max Security. I did a clean reset on windows 10. I downloaded a trial version, put in my code, it installed but it won't activa...
  • 1 me too
  • 1 reply
  • Problem
Photo of shaw_thing
Allow mobile security accessibility
Hi I recently got a new oppo A73 android mobile ph. The mobile security accessibility keeps turning off. Are u able to provide an u...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of RNCLNC
Dark Web
What does Trend Micro do for protection regarding the dark web threats we all hear about?
  • 1 me too
  • 1 reply
  • Question
Photo of vpjames7
Scanning Process
Your scanning process is extremely slow and does not seem to work at all. Recently I think someone hacked by system while i had Trend Mic...
  • 1 me too
  • 1 reply
  • Problem
Photo of bharrelson63
How can I change the hint for my master password? I don't want to change the password, ONLY the password hint.
I just want to change the hint for my master password. How do I do this? I don't want to change the password. I only want to change th...
  • 1 me too
  • 1 reply
  • Question
Photo of Bill Hanley
Trend Micro icon at startup should be a different color and then change to red when protected.
Your icon appears red in the "Show hidden icons" popup at the lower right of the screen (Win10). The problem is that it's always red - ev...
  • 1 me too
  • 3 replies
  • Idea
  • Under Consideration
Photo of woodartisan55
Trend Micro is the best!
I just purchased an HP PC laptop with a Pentium quad core processer. Because of a question asked by another user a few days ago and the a...
  • 1 me too
  • 2 replies
  • Praise
Photo of val.harris47
Firewall
I have Family Tree Maker. It is telling me there is no internet connection (which there is) or a firewall is blocking it. Don't know ho...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of seagypsy8
Trend blocking passwords on websites I need to access
Hi, I use Google Chrome and each time I put my password into websites, such as bank, clothing stores, etc Trend says Transfer of protecte...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
Photo of Honest
Redirecting Virus
I had redirecting virus problem. When I was clicking on anything on the page, random pages were displaying. Finally I found the virus nam...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of j_e_barker3000
Unable to locate/lock with Lost Device Protection
I have lost an Android mobile phone whilst on holiday. Possibly it has been stolen. I have tried to use the Lost Device Protection to loc...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Lyn
Bluetooth
I have  Samsung S7 phone it  but it wont automatically connect to the car.  I need to manually connect each time.  This has only happened...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
Photo of explorertom1954
What is the message "UIMgmt wants to make a change"
Every once in a while I get a window with a Trend logo in the upper left corner that says "UImgmt wants to make a change, enter your pass...
  • 2 me toos
  • 10 replies
  • Question
  • Answered