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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Conversations 1 - 20 of 2165
Photo of Thelma
How do I stop the "renew now" Trend Micro pop-ups? I have renewed the subscription already.
I have renewed my subscription. But almost everyday I still get pop ups reminding that my subscription is expiring and I need to renew. H...
  • 1 me too
  • 1 reply
  • Question
Photo of john
freeliveradio
Remove freeliveradio.co 
  • 1 me too
  • 4 replies
  • Question
Photo of montgoj7
can the program be shut off temporarily to install other software or fixes
New User question
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of f.baldwin
extortion e-mail
I received an extortion e-mail containing an old password of mine. It says "Wh‌en you w‌ere vi‌ewi‌ng vi‌d‌eos, yo‌ur bro‌wser bega‌n f...
  • 3 me toos
  • 4 replies
  • Question
  • Answered
Photo of Jim Geisman
PayGuard default browser is incorrect
Where do you set the default browser in TM? When I open PayGuard, it defaults to IE even though my default browser is FF.
  • 1 me too
  • 1 reply
  • Question
Photo of wilson48
Scheduled scan did not run.
I have a scheduled scan set daily at 4:00pm. Yesterday it did not run. The PC was on and not in screensaver mode. My concern is that I ca...
  • 1 me too
  • 1 reply
  • Question
Photo of scott_0196
Flash based speedtests...
Anyone noticing that Trend version 15 seems to slow down flash based speed tests??  Not a big deal, just a question.
  • 1 me too
  • 5 replies
  • Question
  • Acknowledged
Photo of stevengalvansr
what is ..."Pay Guard"....there is a icon on my computer for it that I did not see before
  • 1 me too
  • 1 reply
  • Question
Photo of m
updating
Hi. I installed Trend Micro last week and now notice that it does not update automatically. It did do so after I opened Trend and pressed...
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of paulharper2565
can we add trend micro to a smart tv
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of mpage
Folder Shield
I want to decide whether to add the Folder Shield protection to my Trend Micro antivirus. Does Folder Shield block, and thus require add...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of eagle.soar
secure erase command line
what is the full command prompt (including executable) command line to use secure erase to delete a file? also, what is the command line ...
  • 1 me too
  • 2 replies
  • Question
Photo of shinyamywu
Under protection, my laptop was still attacked by pop-up ads from https://pushnotificationxonline.com/
Is there any setting  I need to change in order to get rid of harassment from pop-up adds?
  • 1 me too
  • 1 reply
  • Question
Photo of wolf.k
Pay Guard
I noticed that "Pay Guard" is an option on the Trend Micro Consul, and read the information provided. It was the only option not "On". I ...
  • 1 me too
  • 1 reply
  • Question
Photo of yudi17
trsnd password manager is junk never worked right
password manager never worked right
  • 1 me too
  • 2 replies
  • Question
Photo of Deborah Coffin
I'm unable to receive my monthly reports on Trend activity, I had them for June and July of 2018.
I'm unable to receive my monthly reports on Trend activity, I had them for June and July of 2018. Nothing since please send me a step by ...
  • 1 me too
  • 2 replies
  • Question
Photo of blue27glass
Is it actually active?
Your last iteration of this program, showed that it was running on the toolbar as the machine booted up. This copy is only showing an i...
  • 1 me too
  • 1 reply
  • Question
Photo of apfcle
Did you get my question regarding inspyware?
inspyware has locked my computer and prevents me from using any Microsoft software.
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of Stephan
Firefox slowdown
I have the same issue. Slow Firefox start and for new tabs also. I see high cpu usage of coreServiceShell.exe during this time. It occur...
  • 4 me toos
  • 12 replies
  • Question
  • In Progress
Photo of xjsm
Full Scan Trend Maximum Security
Taking several hrs to run Full Scan Trend Micro Maximum on Windows 11 on a Dell Inspirion with 500-gb hard drive & a 1-tb external Wester...
  • 1 me too
  • 2 replies
  • Question