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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Conversations 1 - 20 of 2082
Photo of jeff.signor
ALL email is being returned as undeliverbale w/ the following error: [0x80004005-0x00000b22-0x00000501] Can anyone help?
Is "script blocking" the cause of the email error I am receiving when trying to send? ALL email is being returned as undeliverbale w/ the...
  • 1 me too
  • 1 reply
  • Question
Photo of dmbleess
How do I restore vault data after an upgrade installation? I found the location of the encrypted files. They were not migrated.
There used to be a way to recover files back into vault. They were backed up at the new install but they were not imported. The new vau...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of jameseolm
doesn't load at startup
trend micro doesn't load at startup
  • 1 me too
  • 2 replies
  • Question
Photo of Amanda.david00
Verify our software is up to date etc.
Hi there, we have recently renewed our subscription to Trend Micro and were sent an email advising us to verify our software is up to dat...
  • 1 me too
  • 0 replies
  • Question
Photo of oboyle
Google Chrome is running extremely slow because of Trend Micro...
This is not the first time this issue has happened over the many years of my using Trend Micro as my internet security software. Once a...
  • 2 me toos
  • 9 replies
  • Question
  • Answered
Photo of j_e_barker3000
Unable to locate/lock with Lost Device Protection
I have lost an Android mobile phone whilst on holiday. Possibly it has been stolen. I have tried to use the Lost Device Protection to loc...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of merleeberline
how to tell what the software is doing now?
Trend Micro is at about 35% CPU utilization.  In the operator interface, I don't see any way to see what it is doing now.  Is a scan runn...
  • 1 me too
  • 16 replies
  • Question
  • In Progress
Photo of ksmith
Microsoft Edge and Trend Micro
When, if ever, will TrendMicro Maximum Security be compatible with Microsoft Edge? Cortana insists on opening edge to answer a question.
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of markwrogers2
Hi, laptop recently had a windows failure, hence my trend miro software was removed via a reset. Am trying to reinstall...?
Windows 7
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of eivarra
Downloading the Internet Security program update
I just made a payment to download the Internet Security update, but I do not download anything, I need help to get the update or return m...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of lbennett9025
Where do I get info about when my TM subscription expires and how much I owe for the account?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of ch333
New Maximum Security - Outlook Problems
Since I renewed my Maximum Security on 8th August 2018, I have huge problems with Outlook (computer crashes!). Can someone help me - in G...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of mathysb
My PC all of a sudden is very slow. Can Trend provide protection against hackers?
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of warwick.greenham
show details in password manager drop down does not work
click on password manager icon, dropdown, go to a listing menu, click on three dots, view details, rename, edit details, delete. Click o...
  • 1 me too
  • 5 replies
  • Question
  • In Progress
Photo of erodgers1
I just been notified that my system been hacked. Trend don't protect me from hackers?
Been Hacked.
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of andrew
Actions recommended in Windows 10 Security
I am running Windows 10 version 1803. In All Settings --> System --> About, it shows that my PC is protected but Virus and Threat Protect...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of ptownley
Protection Disabled Message
When using the computer I get a notification that says Protection Disabled please restart. we have done this several times and are still...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of crmrdmstr
trend blocks out going transactions. But doesn't allow me to ID to whom
  • 1 me too
  • 13 replies
  • Question
  • In Progress
Photo of foto100
I have Trend Max and I was hit with Ransom Ware last night.
I couldn't stop the alert so I shut down my laptop, Rebooted and cleared casche and did a full scan. How do i know if Trend protected my ...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of debylan2010
Here we go again.... Trend was not turned on when I started up my LapTop.
I went to check on the status of my account & it shows all is working, however it is not. My email is not being checked & it WAS YESTERDA...
  • 1 me too
  • 1 reply
  • Question
  • In Progress