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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Conversations 1 - 20 of 2000
Photo of taup05
I have auto renew why are you sending me messages to renew?
I talked to someone at Trend Micro several weeks ago and was confirmed I am on auto renew, why do I get reminders to renew?
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of frankpetersen1947
scan
How can I scan my computer when I feel necessary.Thanks
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Bruce Turner
iOS App for Case Diagnostic Tool
Will you be releasing an iOS App version of your  Case Diagnostic Tool ?
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of fleslie
Florida Tech IT just issued a warning on“Trik Spam Botnet” Malware. Is this blocked by Trend Micro?
Malware
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of boogywoogynl
First of all, I';m very pleased with the Trendmicro. Good service and info.
You gave me a survey of the double maps I have on my pc. Unfortunately I did not make a screenprint, so I do not know where I could retra...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of jedmiles
MS Apps Slow Launch when TM is Enabled
Like Jima, I upgraded my subscription, installed TM Max Security and notice that MS office 2010 products launch very slowly.  During laun...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of btodd3
backing up passwords
My laptop is going in for repair. Can I backup my password file to a PDF or other format for reference?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of fiddlefad
New device is asking for password, I used mine and it didn't work
Im trying to add trend protection to my andriod tablet and it asking for password and start free trial on everyting. My account allows me...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of dmbleess
How do I restore vault data after an upgrade installation? I found the location of the encrypted files. They were not migrated.
There used to be a way to recover files back into vault. They were backed up at the new install but they were not imported. The new vau...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of nanreyn
Bytefence wants me to sign up to protect my computer from Malware. How do I stop their pop up? It is annoying.
Bytefence wants me to sign up to protect my computer from Malware. I believe a I already have this protection with Trend Micro. How do ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of trish51a
I keep getting a "Protection Disabled" meessage on main console?
it states 'restart needed', but this doesnt appear to fix problem
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of nikhil_nz2006
My trend is expiring in July. If I renew online today, will my unexpired period add automatically or will I lose those days? Thanks
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of canoecatcher
how do i sync PWM on my phone to PWM on my laptop?
I want to access my PWM account with my phone or laptop and have them sync so any changes i make on 1 shows up on both
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of junehiko
Hey everyone, I have 6 devices to be protected but how do I delete expired devices that are taking up seats that I need to add on.
Hey everyone, I have trend micro premium security which allows up to 6 devices to be protected but how do I delete expired devices that a...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Jennifer Dardeen
Help need my security to work with my new browser
how to download my Micro security to another browser i have google but know i use windows microsoft edge browser but cant seem to put in ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of tracey.richo
Where do I find my cash back coupon code number
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Donna Young
What is ByteFence? And is it needed?
I have a new computer and have trend micro protecting it - It came with a free 1 year subscription to bytefence - is this something I nee...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of armalite530524
Run remnant file remover sticks at "request permission". OK won't respond to keystrokes.
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of kaybowden1
i am having trouble and can't update I have followed all the instructions ..no luck iam running house call now ...
up dating
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of MDDIETER3
Idle Buddy "Work Group Inc"
I have a malware called "idle buddy" & lt won't uninstall using idle buddy uninstall tab or win10 program uninstall. I ran a complete sc...
  • 1 me too
  • 3 replies
  • Question
  • In Progress