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Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 161 - 180 of 3417
Photo of ahublhome
a program running in background called BIGDOG. search says it is 70% bad. What is it and if it is dangerous why has it not been deleted?
I have a program running in background called BIGDOG. online search says it is 70% dangerous. What is this program and if it is dangerous...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of jdmuglen
I have just renewed sub but unable to locate place to input cashback coupon number
Instructions say to log in - done that and "use cashback coupon" but how ??
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of cande
moatad.js issue
I am having a problem similar to another already posted issue.  It is that I get a "ribbon" at the bottom of the screen asking if I want ...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of RAJIV
Malware missed by Trend Micro
I have received an e-mail stating that someone has hacked into my computer, placed malware on it, and copied all my contacts details, and...
  • 2 me toos
  • 4 replies
  • Problem
  • In Progress
Photo of zensound
How many installs with Trend MicroTM Internet Security for Windows
Hello, This is John Wells. I have Trend MicroTM Internet Security for Windows installed on two computer in my home. I'd like to know h...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of nanahaw
Malware on computer not caught by Maximum Security
The following files were installed on my computer on 5/16/18: YAHOO POWERED PCACCELERATE PRO WORK GROUP INC PRODUCT (IDLE BUDDY) SSOPTIO...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of hp294594
Night Mode
Can you guys add an option for night viewing like a dark mode. the white panel is fine for day but night time I would love to see an opti...
  • 1 me too
  • 1 reply
  • Idea
  • Not Planned
Photo of gdbygrl
Inquiry on how to Uninstall Trend Micro Security
dose anyone know how I can delete trend software from this pc? Note: This conversation was created from a reply on: I need Tor browser,...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of cjones
I need Tor browser, but Trend is deleting it. How do I allow Tor browser on this computer?
Trend deletes Tor browser.  I need Tor browser for my work. What do I do to allow Tor browser on my computer--Dell Vostro 200.
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of flecksteve
Password Manager does not come up for all websites
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of rdblackford
egift card for starbucks from trend micro
Yesterday I received an email stating that trend micro was giving me a egift card for $5 to use at starbucks. Of course I did not click t...
  • 2 me toos
  • 2 replies
  • Question
Photo of ajt871
problem
since downloading the new trend my computers fan runs non stop what a pain in the ass for the outrageous price trend charge they could h...
  • 1 me too
  • 1 reply
  • Problem
Photo of rushnot77
email malware threat
received an email on PC (Windows 10 OS; Outlook) claiming malware has locked my system.  TrendMicro security scan gives no indication of ...
  • 1 me too
  • 3 replies
  • Problem
Photo of curlyfox
How do I hide my IP address?
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of noahvearn
Trend Micro blocked FileZilla installation on MAC
Hi. I am using macOS High Sierra 10.13.5. A while ago, I downloaded FileZilla from https://filezilla-project.org/. I have some webpages n...
  • 1 me too
  • 2 replies
  • Question
Photo of lorgenban
exporting passwords to excel
it used to be possible to export passwords to excel in a csv format.. not seeing that now, am i missing it or has that gone bye bye
  • 1 me too
  • 1 reply
  • Question
Photo of mbrothers
Windows Defender conflict
I am running Trend Micro Maximum Security 12.0 on Windows 10. My Trend Micro dashboard tells me that I am protected, but Windows defende...
  • 1 me too
  • 3 replies
  • Problem
Photo of sebrodarias
Trend Micro produce lag en Chrome (Internet Security V 12.0)
Hola, Desde que instalé Trend Micro Internet Security tengo problemas con Chrome. Tengo un lag de 1 a 3 segundos en la apertura d...
  • 1 me too
  • 1 reply
  • Problem
Photo of sonzoo
i recently use live chat support .my session ID: 627634729 .The tech offered expert assistance combined with great social skills
everything
  • 2 me toos
  • 1 reply
  • Praise
Photo of dybzandkelly
Installing Trend Micro Security on Mac Computer
i cat this pop up when i try up download my renewal. You can’t open the application “TTi_12.0_MR_Downloader (1).exe” because Microsoft Wi...
  • 1 me too
  • 1 reply
  • Question