Favicon 128x128

Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

CLICK HERE TO JOIN

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 161 - 180 of 3593
Photo of judyandgrant
Why the sudden failure of the TMHS to assign IP addresses after a few days operation?
Installed Trend Micro Home Security and ran fine for a few days ie devices on home network could access internet. Last night devices coul...
  • 2 me toos
  • 2 replies
  • Problem
  • Acknowledged
Photo of pbo
I have added things to the exception list but Trend Micro is still blocking
Hello,We have some troubles with Trend Micro Maximum Security.We develop an application for our employees and Trend Micro is blocking our...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of crollman
Browser redirected to http://orgeles-hantests.com
Twice within a week, my browser (Firefox) has been redirected to a presumably malicious site http://orgeles-hantests.com while I was brow...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of erirons
download software to another computer
download software to another computer
  • 1 me too
  • 2 replies
  • Question
Photo of mott.nancy
Difficulty with download
I renewed subscription on 7/12/18 and downloaded on PC. Trying to download on laptop but it states that it's too long ago. How do I ove...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of keithauton
Trend Micrp Virus Scan locks up continuously!
IT seems to lock up at the searching for unsecure password location, approximately 79% of the way through the quick scan. If this is anti...
  • 2 me toos
  • 4 replies
  • Problem
  • Acknowledged
Photo of Justme44
How do I delete search.hemailloginnow.com
I am running w10 ... I can't believe Trend Micro let this virus in.
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of jrho12
no confidence
my scans always say nothing detected: hard to believe so I dont know if this is working right for the security checks. my computer is run...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of mattbliss
Atilla the Hun
My MSI laptop computer with Windows 10 doesn't recognize my internal webcam. Error message says I may need updated driver (I have the lat...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of eleanornewell
Eleanor Newell_Trend Micro Internet Security_Cant' access settings after system restore
Eleanor Newell is having a problem with her PC. It was having multiple blue screen errors. In trying to fix. We have done a system resto...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of ash.adventure442
how do I get rid of Chrome.exe virus, my maximum blocks it but does not come up when a full scan is carried out.
I have windows 10 on my Samsung laptop, Trend updated itself last week and since then it picks up Chrome.exe trying to access private dat...
  • 2 me toos
  • 5 replies
  • Problem
  • Acknowledged
Photo of mileykevin57
system software hub invasion
Sunday while browsing for a recipe, I received a full page warning. My computer was in danger of being hacked. I could not X out of this ...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of Jacquelyn Jones
Microsoft
I was contacted by Microsoft after they locked my computer down and they told me your antivirus program that I have does NOT protect win...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of Dr Tan
Unable to access external drive
I have the same problem...am unable to sign into my iomega eGo external drive as the it does not allow me to signin with password and the...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of bernard.johnston
Trend hang up
Have just installed Trend update. Now I can't run U-Tube videos. There seems to be a delay on everything. Keeps asking to recover web pag...
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of johnbusy
Too Intrusive
Too many times I am downloading a file and it almost completes the download, and then it just fails to complete. No message, nothing.  I ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of rimskyjoe
How to uninstall Vault?
Trend Micro Vault how to uninstall it? My laptop has a very small hard drive. I have very few programs installed, just Trend Micro and Wi...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Amir
AVGater , Trend Micro vulnerability
Antivirus Quarantine Flaws Allow Privilege Escalation
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of yankeedrummer69
What is "search.myway.com"?
Twice in less than a month my homepage is being changed without my knowledge. The only way I can get rid of it is do a restore point that...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of michael.fuhrmann
Eigene Ordner im Ordnerschutzschild/Own Folders in Folder Protection
Hallo, leider werden mir bei der Windows-Software im Ordnerschutzschild nicht alle Ordner angezeigt, die ich auf dem laufwerk C habe und ...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged