Favicon 128x128

Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

CLICK HERE TO JOIN

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 161 - 180 of 3227
Photo of sharon
Blocking emails as risky
Don't know what else to do! Keeps blocking (listing as risky message) emails that i have added to the safe list. Does anyone have a sugge...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of maroundtree
Constant Notification of Blocked Site
I am constantly receiving notification of a blocked website on my mac. It is annoying. http://sp-alive-msg.databssint.com/ Two radio bu...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of pdxmojoe
i want to see when my subscription is up.
WHY CAN I NOT EASILY SEE WHEN MY SUBSCRIPTION IS UP.  Fix this or I am choosing a different security solution.  
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of chalen
every time I try to load this subscription to my tablet - message is - unable to reach trend micro try later
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of godsson143
I'm curious as to how Malware was able to turn off Trend and Windows Defender. I thought Trend was supposed to protect from Malware.
Maleware
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of ST193
I like Trend Micro...excellent protection. There should be a way to check how many files were scanned. Good work
Log files?
  • 1 me too
  • 2 replies
  • Idea
  • Not Planned
Photo of charlief6
Exception list
Hello, My beta version does not respect my exception list. I want to integrate a program in the exception list, but it is as useless, it...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Daniel Walsh
on my own again...naturally
gidday. just got back to the internet. my new computer has a trial run of another security on it. it runs windows 10. new to me. i have b...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of pjmuse
Why does Trend Micro not Log the fact that a Scan was run on my computer w/o a cookie or threat found?
why does Trend Micro not Log the fact that a Scan was run on my computer unless a cookie is deleted or a problem found? My Browsers are s...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Firstime
How do I get rid of Spyware : pmxg.dll, from PVA-RelavantKnowledge. My Maximum security keeps removing it but it continually reappears.
WIN 10. How do I get rid of Spyware : pmxg.dll, from PVA-RelavantKnowledge. My Maximum security keeps removing it but it continually reap...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of familiamadden
Mobile Security Reactivation on Reset Android Smartphone
Hello, I needed to reset my LG G5 today and would like to reactivate Trend Micro Mobile Security. Can you help me with the process of de...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of willie.denise
Is there a way you can stop a spyware permanently that you keep removing avery 3 minutes.
Is there a way you can stop a spyware permanently that you keep removing avery 3 minutes. This is the one that keeps infecting my compute...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of elk
Still shows 32-bit even after re-installation
Hi. I just uninstalled and re-installed. I'm still having the same issue. Here's the latest screengrab:  Note: This conversation was cr...
  • 1 me too
  • 10 replies
  • Problem
  • In Progress
Photo of cswain14
I am getting a lot of pop-ups with a recent windows update. Do I need to set up something on trend micro to handle this?
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of gcoleman2
Does Trend Micro Maximum scan for and remove malware and spyware?
I have just upgraded to 2016 Trend Micro Premium Security 10. But I think I have some malware and/or spyware on my computer. Do I need ...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of jwayne507th
SCREWED BY TREND
Double Charging. I had to uninstall the first upload of TREND and was sent a email on how to reinstall it again without getting charged a...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of light5475
Security Health Check
I recently received an offer to "Renew your Trend Micro licence now for only SGD 19.50 and get Security Health Check for FREE (SGD 49.00 ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of nelsonfm123
I have been running into a very large amount of untested websites
UPDATE #2: 5/1/18 This has been going on for way too long I'm tired of getting untested websites over and over and over and also getting ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Dickiedoo's
Constant reboot request
Just switched over to trend micro. It was easy enough. I'm disappointed that every time I turn around it's asking me to reboot though. I'...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of mickey limon
Latest Update for Windows 10 Now Available (April 2018)
Microsoft has released a new update for Windows 10 that contains new features and security updates. Based on testing, there are no issues...
  • 3 me toos
  • 2 replies
  • Announcement