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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 61 - 80 of 3227
Photo of ianthompson
Product Bugs
The "Send an Email" page isn't working properly. It won't let me submit, unless I enter the Operating System, etc., but it won't let me ...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of eugenijamobley
so dissatisfied
you have turned protection off several times recently; no notice and no protection. Then you keep sending notice for renewal. Not inspi...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of TM Mac User
Apple Appstore Trend Micro antivirus "Dr Antivirus" is so much better than regular version why!?
Why is the Apple Appstore Trend Micro antivirus "Dr Antivirus" so much better looking, faster scans, better battery efficiency, cheaper, ...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of jjerore
why is trend updating every time i open my laptop this is several times a day very upsetting
  • 3 me toos
  • 1 reply
  • Problem
  • In Progress
Photo of drwarchitect
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
  • 1 me too
  • 12 replies
  • Idea
  • Not Planned
Photo of mtat1825
Why does my Trend Micro always shut off and need to restart my computer?
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of davappy
Ransom Shield - cannot select C:drive or folders (it is greyed out) it only allows access to F:drive which contains data only.
Ransom Shield - Cannot select my main C: Drive, only second F: data drive available
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of jacquiehenry
why is the renewal cost almost twice as much this year as it was last year and more than buyting brand new?
RENEWAL COST IS TWICE AS MUCH AS LAST YEAR
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of ploonen
High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform
Hi, Well, the title describes my problem: High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform Half the world has thi...
  • 8 me toos
  • 31 replies
  • Problem
  • Acknowledged
Photo of Mustlovedogs
Trend Micro Internet Security has blocked these websites - pop-up
Did Trend make a major change to the Mac Security since around May 15, 2018? Since around that time I have been bugged by a constant pop-...
  • 1 me too
  • 10 replies
  • Question
  • In Progress
Photo of holaday83402
Mobile Security for a Samsung Note 8 phone, Flags Sprint Launcher as Virus
I have recently upgraded my Samsung Note 8 to Android Oreo (8.0.0).  Now every time Mobile Security performs a scan it flags “My Sprint...
  • 1 me too
  • 4 replies
  • Problem
  • Solved
Photo of jayhaygood
cscript.com wants to open my data folders fairly often. Should I unblock this command?
Trend Micro 12.0.1226 (Component versions) reports frequent attempts by cscript.com to access my data folders. Should I delete cscript. c...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of mrscook
Rebooting on its own......
Laptop keeps rebooting whenever.  I did do something stupid and my guess is that this is so my fault.  I allowed them access...they said ...
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of WilliamJE
Unhappy with Trend Micro
After buying a PC in 2014 at Best Buy, I had Kaspersky Internet Security on all my PCs. My renewal date is May 26 every year. Best Buy d...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of kirkster1957
Already Paid to Renew
I paid to renew my Trend Micro last week and received an email acknowledging that I did. I am still getting messages saying my subscript...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of a.gill
new files can not be find on virustotal.com
dear sir(s), as a linux-user as well as a windows-user I often check your quality ... where can I send new files to be checked online (...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of majbrit1408
Keeps popping up in corner
Keeps coming up all the time on every webpage altough I'm already logged in! How do I stop this as it's very annoying
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of figg11
My account shows an experation in Junw 2018, but the notice says my protection has expired.
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of newgi
Sometimes free isn't a good thing.
The Trend Micro Internet Security software was provided free for 6 months with the new HP 2in1 I bought from Best Buy. I am removing it ...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of mdp6181
Windows recently started an update and corrupted my computer and your software failed me!
Windows recently started an update and asked as usual download now or later. I selected during the night. When I got up my computer was c...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress