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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Recent Conversations
Conversations 61 - 80 of 3593
Photo of wharmse
Great Support
I hade a problem in installing Tren Micro Maximum 2018. I've contacted the support and was assisted by Leiame Dante. I just want to comme...
  • 1 me too
  • 1 reply
  • Praise
Photo of christyn.gerber
i am so pissed! i cant get into my school's class website
i have listed my school's online class website several ways into the exception list. I have HOMEWORK due for this online class. and the w...
  • 1 me too
  • 1 reply
  • Problem
Photo of blue27glass
Is it actually active?
Your last iteration of this program, showed that it was running on the toolbar as the machine booted up. This copy is only showing an i...
  • 1 me too
  • 1 reply
  • Question
Photo of snpmarq
Latest Firefox62.0 disables Trend Micro toolbar in browser as of Sept 5 2018
Just updated to latest Firefox version 62.0 and it disabled the Trend Micro toolbar. I expect you will be hearing from others about this ...
  • 9 me toos
  • 22 replies
  • Problem
  • In Progress
Photo of apfcle
Did you get my question regarding inspyware?
inspyware has locked my computer and prevents me from using any Microsoft software.
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of lhfrank99
Trend micro freezes when scanning. and otherwise malfunctions
Trend micro freezes when scanning. It tells me it hasn't done a scan ever. How is that possible? I have had the current subscription s...
  • 1 me too
  • 8 replies
  • Problem
Photo of diazghost
firefox is slow everytime I start it up.I have to uninstall and reinstall trend every update for both.
firefox is slow everytime I start it up. Every update that trend has, I have to uninstall and reinstall trend and my firefox to get it wo...
  • 2 me toos
  • 2 replies
  • Problem
  • Acknowledged
Photo of minnamacleod
'Website Blocked' pop-up for the Parental Controlled categories since recent update.
'Website Blocked' pop-up for the Parental Controlled categories are super annoying. Every webpage nowadays have advertisements so every w...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of annachua01
Why cannot update Trend Micro. Keep asking me to connect to Internet when I am already connected
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Stephan
Firefox slowdown
I have the same issue. Slow Firefox start and for new tabs also. I see high cpu usage of coreServiceShell.exe during this time. It occur...
  • 4 me toos
  • 12 replies
  • Question
  • In Progress
Photo of mickey limon
Available Now! Trend Micro Security 2019
New and Enhanced Features   Stop ransomware and otherthreats Enjoy complete multi-deviceprotection against ransomware, viruses, d...
  • 2 me toos
  • 8 replies
  • Announcement
Photo of xjsm
Full Scan Trend Maximum Security
Taking several hrs to run Full Scan Trend Micro Maximum on Windows 11 on a Dell Inspirion with 500-gb hard drive & a 1-tb external Wester...
  • 1 me too
  • 2 replies
  • Question
Photo of carl_dahlgren_seattle
full scan keeps stopping with no movement on the dial or files scan progress
trend micro internet security, full scan keeps stopping with no movement on the dial or files scan progress 8 + hours and only 20% progre...
  • 1 me too
  • 1 reply
  • Question
Photo of larryjr
Trend Micro has deleted files that I need. Is there a way to get my files back?
  • 1 me too
  • 2 replies
  • Question
Photo of jeremy
Exception list for Real time scanning does not seem to work
The Exception List within the Real-time scanning feature does not seem to work.  Whenever my online backup service is performing a backup...
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of emik
How can I change "Trend Micro Internet Security" to German?
How can I change "Trend Micro Internet Security" to German?
  • 1 me too
  • 2 replies
  • Question
Photo of tswaddell
TrendMicro iCoreService Running Poorly in MacOS Mojave
 iRunning Trend Micro Antivirus 9.0.1351 on a 2013 MBP Core i5 with MacOS Mojave 10.14 (build 18A391).fsavd and icoreservice alternativel...
  • 1 me too
  • 2 replies
  • Problem
Photo of alexdoakley
please provide a way for me to turn off non-urgent notifications from Trend Micro
I don't want to be bothered by Trend.
  • 1 me too
  • 1 reply
  • Problem
Photo of 2rsmontgomery
Why doesn't the password manager work with all accounts when signing in?
I entered info for accounts into password manager but when I go some accounts I still have to log in with username and password for some ...
  • 1 me too
  • 1 reply
  • Question
Photo of Eileen Stratton
how do i delete unwanted sites from password manager, sites not used anymore
  • 1 me too
  • 2 replies
  • Question