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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 61 - 80 of 3405
Photo of Cheree
inappropriate apps
I have just downloaded and installed Home network security and immediately after installing it starting saying that the kids phones were ...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of beacham4
How do I delete Astromenda Search? Why doesn't your program remove this?
How do I delete Astromenda Search? It is malware that your program does not delete for some reason.
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of rstomlinson
Does Trend Micro Maximum Security protect us while on the internet and while emailing?
Does Trend Micro Maximum Security protect us while on the internet and while emailing? Our Internet provider is telling us we are not pro...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of RichOnTheLI
PC and Internet Issues being caused by Trend Micro Software
For the past couple of days, I've noticed my PC and Internet to be running really slow. After playing around with the computer, I think t...
  • 1 me too
  • 4 replies
  • Problem
  • Solved
Photo of RENEELYND
Once I have used Password Manager to open a site it continues to pop up indicating to use it again. This is annoying!
Once I have used Password Manager to open a site it continues to pop up indicating to use it again. This is annoying!
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of 88strattond
unable to download update (Mac)
Am trying to download the latest update for Trend Micro Antivirus for Mac (on MacBook Pro, early 2011, running MacOS High Sierra 10.13.3)...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of jay.wicks
I cannot unblock a file
I cannot unblock a file that TM automatically blocked.  When I select unblock, it states it is putting it into the trusted files folder b...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of uniquemaw
unable to log on to my password manager
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of SEAMANALAN
REPLY TO AUTOMATIC RENEWAL QUESTION
Someone somewhere in this Forum asked a question about how to find out when his subscription would end. I clicked REPLY on my email & wou...
  • 1 me too
  • 1 reply
  • Idea
  • Not Planned
Photo of ajensen34
Ever since The Geek Squad installed Trend Micro Internet Security on my machine it's been very slow. How do I remove all of Trend Micro?
The Geek Squad installed Trend Micro Internet Security on my machine it's been very slow. How do I  remove all of Trend Micro??
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of ksmith
sometimes web page rating does not work
90% of the time web page rating works just fine.  Sometime, however, it does not work.  Why is this?
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of xzz
When we get trend micro 15.0 product?
Hello Summer is arriving and as our old tradition, I believe 15.0 is coming soon. So, do you have some news about the new product? Is the...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of ronsouthern23
Serious problem with Trend Micro renewal system.
I purchased the two year subscription renewal for Trend Micro Maximum Security PLUS Ultimate Service Plan on 4 August (Saturday). I used ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Honest
Secrect snap is not working in Samsung A5
Secret snap is not working in my Samsung galaxy A5 2017. However permission is given to all required options. It works in my other phone ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of kfeet
Please scan for Dashlane, PC Accelerator, and Win Tonic.
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of jetboots2003
how can I stop popup box for threats and files blocked on screen
please send answer 
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of johndoty
What will it cost and how do I do it?
I have a Windows 7 desktop with Internet Security and a Samsung Galaxy 9+ with Mobile Security.  I want to add Mobile Security to my Sony...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of allysya070595
Do I still need the usb security protection even though I already have the internet security protection
The internet security protection have the option to scan external drives do I still need the usb security as well?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of rwcarmen
Trend Micro Internet Security 2018 v.12 - Folder Shield is detecting Powershell.exe every hr since May 11. At: 2:55, 3:55, 4:55 5:55 etc.
Trend Micro Internet Security 2018 v.12 - Folder Shield is detecting Powershell.exe every hour at 55 minutes past the hour. Since May 11...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of drwarchitect
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
  • 2 me toos
  • 14 replies
  • Idea
  • Not Planned