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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 41 - 60 of 3246
Photo of jima.justice
Word and Excel Documents Slow to Open with Subscription Renewal
Yesterday I received an email from Trend Micro that my annual subscription would be expiring soon. I went ahead and updated my subscript...
  • 2 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of arandallsmith
Every time I try to shut my computer down I now get a message "update and shut down". It never updates.
Same as title... I have an HP computer.  I have no idea what version of Trend Micro I have... don't you?
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of btodd3
backing up passwords
My laptop is going in for repair. Can I backup my password file to a PDF or other format for reference?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of pianoman1016
i seem to have an adware malware on my computer , ads by testpid
i seem to have an adware malware on my computer. need assistance in removal, cant see where to scan for this. all scans say im healthy bu...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of AMGPAPACPA
Problems opening Quickbooks Desktop
When opening QuickBooks Desktop, I am receiving error Warning: You do not have sufficient permissions to delete files in the specified Fo...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of fiddlefad
New device is asking for password, I used mine and it didn't work
Im trying to add trend protection to my andriod tablet and it asking for password and start free trial on everyting. My account allows me...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of mbgorka
After an update installed, I get a message "Trend Micro starting...please wait" I've waited & it never starts.
On one of my protected computers, after an update installed, I get a message "Trend Micro starting...please wait" I've waited, I've resta...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of soprano82uk
Chrome suddenly makes Trend Anti Virus use 40% CPU & freeze
2hours ago it started that whenever i open chrome, trend anti virus makes my cpu go to 40% and takes ages to open web pages.  All other b...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of anthea
PC PROTECTION IS DISABLED
I keep getting alerts that my PC PROTECTION IS DISABLED and to restart my computer. I have restarted as well as shut down multiple times...
  • 2 me toos
  • 1 reply
  • Problem
  • In Progress
Photo of dmbleess
How do I restore vault data after an upgrade installation? I found the location of the encrypted files. They were not migrated.
There used to be a way to recover files back into vault. They were backed up at the new install but they were not imported. The new vau...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of JLCTDC
It uses 100% of my disk and wont allow me to do anything for hours
Vaio cannot seem to get over this install
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of nanreyn
Bytefence wants me to sign up to protect my computer from Malware. How do I stop their pop up? It is annoying.
Bytefence wants me to sign up to protect my computer from Malware. I believe a I already have this protection with Trend Micro. How do ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of a.bellaire
error 1603 3002 0xe01a000f installation
i have tried to install tm maximum security several times today. i have got all the times the 'error 1603  3002 0xe01a000f'. i have check...
  • 1 me too
  • 24 replies
  • Problem
  • Acknowledged
Photo of trish51a
I keep getting a "Protection Disabled" meessage on main console?
it states 'restart needed', but this doesnt appear to fix problem
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of ron-patt
The representative, "Jamie" ? Ref# 1-1-1132594570, was very helpful and understanding.
The representative, "Jamie" ? Ref# 1-1-1132594570, was very helpful and understanding. She corrected the problem and spent quite some ti...
  • 1 me too
  • 1 reply
  • Praise
Photo of nikhil_nz2006
My trend is expiring in July. If I renew online today, will my unexpired period add automatically or will I lose those days? Thanks
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of fmb180
Ever since I upgraded to the new maximum security version my computer is running VERY slowly. Any ideas why?
Running windows 10 on a Lenovo computer. After upgrading my computer barely works. It's VERY slow. Ideas?
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of canoecatcher
how do i sync PWM on my phone to PWM on my laptop?
I want to access my PWM account with my phone or laptop and have them sync so any changes i make on 1 shows up on both
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Scott
Secret Snap photo from Mobile Security
I have the secret snap feature active on my mobile device. I tried it out a few times by putting in the wrong code 3 times. When I receiv...
  • 2 me toos
  • 2 replies
  • Problem
  • In Progress
Photo of mark.gagliano
How do I get rid of SavingsC00l?
It got installed unintentionally and now won't allow me to uninstall in windows 10
  • 1 me too
  • 1 reply
  • Problem
  • In Progress