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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 41 - 60 of 3593
Photo of slotweld
My coverage keeps becoming disabled. I have to restart computer over and over again. Something is wrong.
HP laptop
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of dianne
quick scan doesn't run, sits on 'checking the computers.
On windows 10, I upgraded to the latest version of TM Internet security and now the quick scan doesn't run, sits on 'checking the compute...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of tonlyn65
error message
I have just downloaded an upgrade and when I type in my serial number I get an invalid serial number message
  • 1 me too
  • 4 replies
  • Problem
Photo of mike
My iPhone 7 just updated to iOS 12.0 (16A366). HAD TO DELETE Mobile Security to USE wifi!
My iPhone 7 just updated to iOS 12.0 (16A366). While "Settings" said that I was connected to my home wifi, the icon in the upper left co...
  • 3 me toos
  • 5 replies
  • Problem
Photo of razvanvro
update virus and spyware protection not possible
Hi, I need to update virus and spyware protection and the program indicates that I am not connected to internet even I have a very good c...
  • 1 me too
  • 6 replies
  • Problem
  • Solved
Photo of jwmeyer.35076
Trend Micro Password Manager Extension Crashes Google Chrome
About 3 months ago, Chrome started crashing when I tried to search for and clear some cookies under SETTINGS in Chrome.  Until that time,...
  • 1 me too
  • 6 replies
  • Problem
Photo of peblz55
Trend Micro updated, ms office stuffed up
Trend micro updated yesterday... then I noticed the icons in MS outlook have changed (this happened previously, I didn't notice the corre...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of mpage
Folder Shield
I want to decide whether to add the Folder Shield protection to my Trend Micro antivirus. Does Folder Shield block, and thus require add...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of eagle.soar
secure erase command line
what is the full command prompt (including executable) command line to use secure erase to delete a file? also, what is the command line ...
  • 1 me too
  • 2 replies
  • Question
Photo of lcm2122433
My laptop shuts down with no warning every time I first turn it on everyday.
My laptop shuts down with no warning every time I first turn it on everyday. I timed it recently and it runs for about 10 min before shut...
  • 1 me too
  • 6 replies
  • Problem
  • In Progress
Photo of shinyamywu
Under protection, my laptop was still attacked by pop-up ads from https://pushnotificationxonline.com/
Is there any setting  I need to change in order to get rid of harassment from pop-up adds?
  • 1 me too
  • 1 reply
  • Question
Photo of wolf.k
Pay Guard
I noticed that "Pay Guard" is an option on the Trend Micro Consul, and read the information provided. It was the only option not "On". I ...
  • 1 me too
  • 1 reply
  • Question
Photo of ezehavi
My Tend Micro Maximum Security keeps shutting off on one of my computers using Windows 10
Trend Micro Maximum Security keeps shutting off on its own on one of my PCs using Windows 10
  • 1 me too
  • 2 replies
  • Problem
Photo of patburns87marine
Fake alert from "MICROSOFT" .
Received an alert from Microsoft. -- My Windows 10 is out of date and in a dangerous state. I must "click" within 180 seconds or I'd lose...
  • 1 me too
  • 1 reply
  • Praise
Photo of yudi17
trsnd password manager is junk never worked right
password manager never worked right
  • 1 me too
  • 2 replies
  • Question
Photo of lti60
re. id 647199356
The help from your Technician was absolutely fantastic He needs to be commended for all his effort Thanks again
  • 1 me too
  • 2 replies
  • Problem
Photo of jwmeyer.35076
Trend Micro Anti-Malware Solution drives my disk usage to 100%
For the last two months, "Trend Micro Anti-Malware Solution" will drive my disk usage to 100% for 20 - 30 seconds at a time.  BRowsers an...
  • 1 me too
  • 1 reply
  • Problem
Photo of ryan.johnson521
Constantly crashing my laptop
Every time I start playing a game on my laptop, a trend micro pop up comes up and crashes my game and trend micro is completely unrespons...
  • 1 me too
  • 2 replies
  • Problem
Photo of Deborah Coffin
I'm unable to receive my monthly reports on Trend activity, I had them for June and July of 2018.
I'm unable to receive my monthly reports on Trend activity, I had them for June and July of 2018. Nothing since please send me a step by ...
  • 1 me too
  • 2 replies
  • Question
Photo of yuken789
Charged my credit card but did not received the new Serial Number
1. the auto renewal charged my credit card and did notified me through email, but i did not received any new serial number and have been ...
  • 1 me too
  • 3 replies
  • Problem
  • Solved