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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 41 - 60 of 3417
Photo of jwbacin
won't update.
Keep getting a pop-up that says that the application is out-of-date, and needs to be updated, but, when I click on the "Update Now" butto...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of efh_7394
Update notification option over automatic updates
The one thing that always gets on my nerves with Trend Micro is the automatic updates. I understand why it needs to happen. But it makes ...
  • 1 me too
  • 2 replies
  • Idea
  • Not Planned
Photo of jpear70120
Password Manager - Cannot access Management Console- see or edit password details
Lenovo Yoga Pro 2, Windows 10. 64 bit Password Manager version 3.8.0.1069Web Browser bothe IE and Chrome web extensions I can logon to Pa...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of eivarra
Downloading the Internet Security program update
I just made a payment to download the Internet Security update, but I do not download anything, I need help to get the update or return m...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of manzwalters
Home Network Security time limits set up and filtering etc not working
Recently bought Home Network Security.  Mainly to monitor my kids usage etc.  I have the family members set up on the dashboard, i have a...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of lbennett9025
Where do I get info about when my TM subscription expires and how much I owe for the account?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of ch333
New Maximum Security - Outlook Problems
Since I renewed my Maximum Security on 8th August 2018, I have huge problems with Outlook (computer crashes!). Can someone help me - in G...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of amermangeoffreyt
TM Always Uses 50% Or More Of My Disk
Okay, so far I haven't really had any issues with Trend Micro (TM) except this one. I have noticed that TM uses 50% or more of my disk on...
  • 1 me too
  • 1 reply
  • Problem
Photo of mathysb
My PC all of a sudden is very slow. Can Trend provide protection against hackers?
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of agrumney
program is not compatable with the ,ost recent version of windows 10 keeps turning off
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of warwick.greenham
show details in password manager drop down does not work
click on password manager icon, dropdown, go to a listing menu, click on three dots, view details, rename, edit details, delete. Click o...
  • 1 me too
  • 5 replies
  • Question
  • In Progress
Photo of erodgers1
I just been notified that my system been hacked. Trend don't protect me from hackers?
Been Hacked.
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of ethanroe
I had a "Device control violation".
I plugged in my external harddrive and I noticed my laptop blanked for a second meaning my desktop icons disappeared and I saw a blank DO...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of saras_gr
Firefox and trend micro conflict
I am using maximum security 2018 (12.0.1226) and I have come across an issue with TM and firefox. Everything was working great and firefo...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of frank
pop-up messages disappear way too soon
Please, either give me a way to keep pop-up messages open, or give me a way to get these back without hassle. The pop-up messages in the ...
  • 1 me too
  • 1 reply
  • Idea
  • Not Planned
Photo of andrew
Actions recommended in Windows 10 Security
I am running Windows 10 version 1803. In All Settings --> System --> About, it shows that my PC is protected but Virus and Threat Protect...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Rene'
Manual update
Person said that they needed access to walk me through a manual update for Trend Micro
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of mase684
why does it keep offering installation of product when I already have the latest version
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of blizack
Protection Disabled, unable to connect with some Trend Micro urls...
Windows 10, 64 bit... On TM Main Console it displays "Protection Disabled"... Clicking Activate Now button yields a screen that displays ...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of ptownley
Protection Disabled Message
When using the computer I get a notification that says Protection Disabled please restart. we have done this several times and are still...
  • 1 me too
  • 2 replies
  • Question
  • In Progress