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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 1 - 20 of 3158
Photo of newgi
Sometimes free isn't a good thing.
The Trend Micro Internet Security software was provided free for 6 months with the new HP 2in1 I bought from Best Buy. I am removing it ...
  • 1 me too
  • 1 reply
  • Idea
  • Not Planned
Photo of algarve
TM Maximum 2018, makes "no" updates for days,
other virus programs make virus bank updates per hour. But TM Maximum does not matter. That's a pity so I have to take Kaspersky or McAfe...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of seb9
Can't cancel auto-renewal
I want to cancel the auto-renewal, but it's not working. I've tried to follow the instructions in the FAQ on this (https://esupport.trend...
  • 1 me too
  • 6 replies
  • Problem
  • Solved
Photo of kandrix7
The anti-lost web portal does not work
Hello, the anti-lost web portal does not work. SCREEN CAPTURE OF THE DISADVANTAGE
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of lauralea27
Problem with FireFox "hotkeys".
Any Anti-Virus should be able to run in Safe-Mode.  I just had a problem with FireFox.  It offered something about "hotkeys"; I declin...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of grahamstrout
Gmail access
Recently, I can not get MT Password Manger to log into my gmail account. It used to work OK. I'm using windows 10 and Firefox. I've refr...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of aj2fl
Can Trend Micro find and delete the yahoo redirect search virus?
deleted Yahoo from my Firefox and search engines but a Yahoo redirect come up whenever I search/ This is some type of virus and want to k...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of nicholas.gulley102393
I was disconnected to my chat session. I have a session id, how do I reconnect?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of drwarchitect
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
How do I stop the annoying "Renew Now" Trend Micro pop-ups????
  • 1 me too
  • 12 replies
  • Idea
  • Not Planned
Photo of Awsumhoss1818
Password Manager problems in toolbar
I just had Geek Squad install Trend Micro Security on my new laptop yesterday. I have had it for 4 years on my desktop computer without i...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of FRECKLE07
Renewing
My cover is expired i want max security only for 2 devises not 6? Leanne
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of J_E_F_F_2468
Successful install on computer (after 4th attempt) that had been riddled with AdWare after K-------y software went belly up.
I'm thankful that Trend Micro was able to be successfully installed after 4th install program run.  Perhaps there would be a better way t...
  • 1 me too
  • 1 reply
  • Idea
  • Not Planned
Photo of GARY-HIPKISS
for past week my password protector has not worked
for past week my password protector has not worked, I have looked at the problem page but it still does not work.
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of kjkalma
TM antivirus (MAC), how to configure pop-up notifications
How do I adjust the pop-up message of TM when it finds something? For example, when I am browsing a website it sometimes blocks (type of ...
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of hg
How to temporary disable protection?
how ttotemporary disable protection>
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of jl2coop
Can not download new components updates. Every time I click on check for program updates, it shows, ! last update May 16, 2018
Anti-virus program no longer updates automatically and cannot update manually
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of lrbeducation
Payment has been made!
I made sure to take care of updating my payment for Trend Micro. However, I keep getting a constant reminder that I still need to do this...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of delmawest
Scans have not deleted any cookies from my computer for some time. Is this because your software can't find them, or some other reason?
Why aren't cookies being deleted?
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of williebthere
Issues with BOINC projects
Wants to block my BOINC work units on certain projects. I have tried everything to exempt these web sites and or applications. I have to ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of longgrass49
Serial No entry
I have just renewed my Maximum Security and downloaded the files, but when it asked me for the serial no. I accidently clicked on trial a...
  • 1 me too
  • 3 replies
  • Question
  • Answered