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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

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Conversations

Recent Conversations
Conversations 1 - 20 of 3594
Photo of bandnfodor
latest upgrade 15.0.1172
Windows 10 Defender Security Center shows warning "Open Trend Micro Security" since the new 15.0.1172 upgrade was successfully installed....
  • 1 me too
  • 1 reply
  • Problem
Photo of john
freeliveradio
Remove freeliveradio.co 
  • 1 me too
  • 0 replies
  • Question
Photo of john
freeliveradio
Remove freeliveradio.co 
  • 1 me too
  • 0 replies
  • Question
Photo of montgoj7
can the program be shut off temporarily to install other software or fixes
New User question
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of comexpress
re: pay guard
Hi, last night my Viasa CC was charged without my knowledge for $150.83 I have Pay Guard active, how possible?
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of f.baldwin
extortion e-mail
I received an extortion e-mail containing an old password of mine. It says "Wh‌en you w‌ere vi‌ewi‌ng vi‌d‌eos, yo‌ur bro‌wser bega‌n f...
  • 3 me toos
  • 4 replies
  • Question
  • Answered
Photo of tomsmelb
why has trend install pay guard and how do i delete it
not what i expect from trend
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of Jim Geisman
PayGuard default browser is incorrect
Where do you set the default browser in TM? When I open PayGuard, it defaults to IE even though my default browser is FF.
  • 1 me too
  • 1 reply
  • Question
Photo of TM_X
Information About High Disk Activity of Trend Micro Anti Malware Solution Platform
Hi,   We have been receiving a number of reported cases of slow computer performance and high disk activity of Trend Micro Anti Malware S...
  • 2 me toos
  • 9 replies
  • Announcement
Photo of thomyteco
wont scan , doesnt move from 0%
scan wont move from 0%
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of wilson48
Scheduled scan did not run.
I have a scheduled scan set daily at 4:00pm. Yesterday it did not run. The PC was on and not in screensaver mode. My concern is that I ca...
  • 1 me too
  • 1 reply
  • Question
Photo of scott_0196
Flash based speedtests...
Anyone noticing that Trend version 15 seems to slow down flash based speed tests??  Not a big deal, just a question.
  • 1 me too
  • 5 replies
  • Question
  • Acknowledged
Photo of PWILSONTX
I cannot stop a scan. It's frozen in the middle of a scan.
Trend Micro is frozen at 47% scan.
  • 1 me too
  • 1 reply
  • Problem
Photo of masstransithonchkrow
Trend Micro Toolbar breaks when version 15 is installed
Trend Micro version 15 breaks the Trend Micro toolbar. Firefox claims the toolbar's signature is invalid. The solution provided previousl...
  • 1 me too
  • 2 replies
  • Problem
Photo of betelchurch
why my computer keep frezzing and i have to click on Trend Micro trouble shooting to get fix, i have to doit some times 4 or 5 times?
my computer keep on frezzing and I have to click on trend micro trouble shooting to get fix, and this happening 4 or 5 times
  • 1 me too
  • 1 reply
  • Problem
Photo of DragonBrain
TM and Malwarebytes Incompatibility is New and Needs to be Fixed
This is pure feedback. The most recent version of Maximum Security required me to remove Malwarebytes before the installation would go f...
  • 1 me too
  • 2 replies
  • Praise
Photo of stevengalvansr
what is ..."Pay Guard"....there is a icon on my computer for it that I did not see before
  • 1 me too
  • 1 reply
  • Question
Photo of GeorgeG
Maximum Security causing files to become "read only" on google drive
I used to have high disk usage, but with the latest update that has gone away. Now I find that when working on google drive via file stre...
  • 1 me too
  • 4 replies
  • Problem
Photo of leeyayu
hope trend micro able to provide date of previous scan
  • 1 me too
  • 2 replies
  • Idea
Photo of iknownara
My problem is that my scan NEVER moves off 0% and I can't stop it!
I have a Toshiba laptop and full Trend coverage for up to 10 devices. 
  • 2 me toos
  • 1 reply
  • Problem
  • Acknowledged