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Welcome to the Trend Micro Home Users Community!

Our support community is a great place to get help directly from Trend Micro support experts. Get your questions answered and problems solved!

You need to have a Trend Micro account to join this support community. To join, please click "CLICK HERE TO JOIN" button, and follow the steps to sign in with your Trend Micro account and password. If you do not know your Trend Micro account or password, please visit http://account.trendmicro.com.    

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Conversations

Recent Conversations
Conversations 1 - 20 of 3517
Photo of Randall McCaffry
Trend has done a great job but...
Trend has been a good product but... over my lifetime I have seen good companies go NUTS, IE; Norton.  Initially good, then so cumbersome...
  • 1 me too
  • 0 replies
  • Question
Photo of mickey limon
Updates on some issues with Scanning and Trend Micro program turning off
Hello Everyone, Here is the updated solution as of 8:00 PM PST for the issue with Trend Micro Security automatically turns on/off duri...
  • 5 me toos
  • 35 replies
  • Article
Photo of Robby Hammond
Trend Micro will randomly disable itself
Trend Micro will randomly disable itself and have to be restarted manually or through a reboot. This is completely unsatisfactory. Back...
  • 1 me too
  • 4 replies
  • Problem
Photo of ircil56
Full Scan Has Become Quick Scan
Trend Micro Antivirus+ runs a very brief scan (about 1 minute) when Full Scan is initiated instead of taking a couple of hours as it usua...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of glennf
Hi. About every 15 seconds, Trend appears to be writing to my HD for about 5 seconds using 100% of the HD.
Hi. About every 15 seconds, Trend appears to be writing to my HD for about 5 seconds using 100% of the HD activity. Writing up to aroun...
  • 1 me too
  • 1 reply
  • Problem
Photo of blueocult
Anti Malware high cpu usage
I am totally confused by the way you are handling this issue. To me it looks like a high percentage of your users suffer from this issue....
  • 1 me too
  • 1 reply
  • Idea
Photo of NMDreamcatcher214
Price increase
When I signed up for Trend some years ago the price was a lot lower than now. I have no idea why the cost has gone up so much. I seem to ...
  • 1 me too
  • 3 replies
  • Question
Photo of jakeac710
how do i set up (initate) the Micro Trend Tool Bar Using Google Chrome
Trend Micro  Toolbar                 How do I initiate it.
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of 4054meb
I am installing a new printer. I need to disconnect security to install printer. How do I turn off ?
new printer
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of markfanter
Where does it say how long my subscription lasts for each computer?
My subscription end date just says active, how do i know when it started or when it ends
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of nazmisani
Getting (fake) notice: Antivirus is expiring SOON
hi.. my subscription is actually going to end by 2020.. why am I receiving a notice saying that my antivirus is expiring soon? Are you ...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of dbmean
why doesn't trend micro remove imgsync from image8.pubmatic.com
remove image sync from image8. pubmatic.com
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of yudi17
password not good, half of my passwords do not work
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of rossflynn56
High CPU usage with the anti-malware solution platform
I have started getting the high CPU usage for a few weeks now, with the anti-malware solution platform jumping between 3% up to 70% regul...
  • 3 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of becmike
Anti Virus + has been "preparing to scan" for about 24 hours. I can't shut the program down.
Anti Virus + has been "preparing to scan" for about 24 hours. I can't shut the program down. I opened the main console and can't stop i...
  • 1 me too
  • 1 reply
  • Problem
Photo of mark.gagliano
I have this malware program that got onto my computer called go.deepteep.
Everytime I do a search it pops up on the search line for a second. I can't get rid of it. Isn't Trend Micro suppose to block malware?
  • 1 me too
  • 2 replies
  • Problem
Photo of TM_X
Page not found error :(
Due to the ongoing maintenance of our Community page, we highly encourage everyone to contact us via our other channels should you need a...
  • 1 me too
  • 0 replies
  • Announcement
Photo of dconnorgraham
STOP SCANNING EVERYTIME OF OPEN ANYTHING, YOU WILL LOSE THIS CUSTOMER!!!!
NON-STOP SCANNING
  • 1 me too
  • 2 replies
  • Problem
Photo of RWS
MY FULL SCAN WILL ONLY GO TO 2% AND THEN SHUTS DOWN
full scan will only run to 2% then shut down
  • 1 me too
  • 2 replies
  • Problem
Photo of razvanvro
update virus and spyware protection not possible
Hi, I need to update virus and spyware protection and the program indicates that I am not connected to internet even I have a very good c...
  • 1 me too
  • 4 replies
  • Problem