computer locks up , blue screen with a whole heap of computer numbers and a voice saying the computer is infected by zeus virus and we need to call some fake number for assistance. zeus pop up virus thing is on my sons computer, how do I remove it?
@brett_syd The numbers are "fake" indeed! We're to seeing more incidents of blue screen message scam in our support centers recently. You can read the FAQ Mike C. provided above to understand this recent technical support scam more. For your son's computer, there're two scenarios: 1) If the blue screen message showed up after clicking on a link in a website, then the message can be ignored and you won't need to remove anything. 2) If the blue screen message is not displayed from browsing, then it's possible a free software installed on the computer caused this message to pop up. In this case, some free software removal is recommended.
If there is any way you could send a picture of what you're seeing on your son's screen and describe how the PC is locked up, it would be quite helpful for us to determine the best next action. This community is accessible from your mobile phone so you can take a picture upload it when you reply this post. The community URL is https://en.community.trendmicro.com Thanks.