Cannot use Youtube

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
Since installing TrendMicro I can not use youtube and watch videos. How can I fix this I want protection but not at the expense that I can't use youtube?
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roni2view

  • 70 Points
  • frustrated

Posted 2 years ago

  • 1
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TM_Claudia, Employee

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Sorry to hear this issue. We checked in our system but no related information was found, and we couldn't reproduce this issue in our lab either. This blocking definitely doesn't sound normal so we'll also be passing this information to our URL filtering team to investigate. Could you please provide screenshots or pictures for unable to use Youtube and watch videos issue? 

In the meantime, for a workaround, we suggest you to add Youtube to Antivirus+ Security's Exception List, please refer to the link provided below:
Configuring the Exception List of Trend Micro Security software - please follow the steps in "Add or Block Websites" section.

Thank you.

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