Your product might be good but it is certainly not user friendly, especially older folks. You can only get help during office hours.

  • 1
  • Problem
  • Updated 9 months ago
  • Acknowledged
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  • 70 Points

Posted 9 months ago

  • 1
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TM_Pat, Employee

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Hello mackmack,

We're sorry to hear of your experience.

We continue to thrive to provide customer service to everyone anytime and anywhere. Aside from our toll free hotline, our Chat Support lines are open 24 hours a day, 7 days a week. We also have Vanessa in Facebook Messenger to help you with any of your concern, she's available to help you all weekdays.

You may refer to this link for more details about our support channels.

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Max Slo, Champion

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-I'm not a Trend Micro Representative-

In my opinion TM softwares are the most simple to use in security product market.
Its default settings allows you to 'install and forget' and interface is very, very easy. 

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woodartisan55, Champion

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mackmack,  Just another Trend Micro user here in the mid-sixties of life.  I find it pretty easy to use and the most solid protection against intrusion I've had.  This is a good place to get help from other users if you have a problem and also the places mentioned above.
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TM_Joemar, Alum

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Hi mackmack,

You can also visit our knowledge base site here:

Just type the keyword / phrase of the issue and it will show you a list of possible solutions.

Hope it helps.