Your product is slowing my computer so much I do not think I will renew my subscription!!!

  • 1
  • Problem
  • Updated 6 months ago
Slows my pc too much to make is usable.
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trailmaker.au

  • 70 Points

Posted 6 months ago

  • 1
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TM_Iya, Employee

  • 3,166 Points 3k badge 2x thumb
Hi trailmaker.au,

We're sorry to hear of your experience.

Can you check the CPU usage of your Trend Micro program through task manager? If it's possible to take a screenshot and send it here, we would appreciate it. May I know the specifications of your Windows 10 computer as well?

For you to see basic system information using the Settings app, do the following:

1. Open Settings.
2. Click on System.
3. Click on About.

In this settings page, you'll find the exact version of Windows 10 and build number, which increments every time Microsoft releases a cumulative update or feature update (e.g., Windows 10 Anniversary Update).

There are possible reasons for this it could be any of the following: 

• Conflicting programs (e.g. other security software) are installed on your computer. 
• Conflict with an old version of the Trend Micro program on your computer or corrupted components of the old version. 
• Hardware limitation.

Awaiting your response.

~Iya

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