Your App has a problem you need to FIX. Please e-mail me immediately.TM Internet Security - Win10PC

  • 1
  • Problem
  • Updated 12 months ago
  • Acknowledged
For several days the TrendMicro scan box has shown 80%, but sits idle. iT does not respond to Stop or Minus option. Ctrl/Alt/Del/Task managerb tells me 2 Anti-Malware iterations are open, but only one ismrunning, also Client Session Age.. is not running.
Photo of tjbest

tjbest

  • 70 Points

Posted 12 months ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 24,476 Points 20k badge 2x thumb
Hi tlbest,
elcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers.

[Hotfix] Scan hangs at 70% to 80%
https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/1118835.aspx?_ga...
hope this helps.

Kind regards,
Tom
Photo of TM_Malik

TM_Malik

  • 9,374 Points 5k badge 2x thumb
Thank you for posting here, tjbest. Welcome to the Community!

We apologize for the inconvenience you are experiencing with the Trend Micro program latest version. We were already aware of it and thank you so much Tom Emmelot for providing the hotfix that was created for this type of issue. Please let us know if you encounter the same problem after running the hotfix.

Thanks so much!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.