You have been pestering me to renew with 82 days to go. I relented and lost 82 days. Thanks! it will not happen again . Promiss !!

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  • Question
  • Updated 6 months ago
  • Answered
WILL YOU ADD THE 82 DAYS TO MY ACCOUNT ??
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kortwkc

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  • PISSED OFF

Posted 6 months ago

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TM_Jedi, Employee

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Hi kortwck,

Welcome to Trend Micro Community.

I'm sorry for the trouble you have experienced. May you provide me more details on how you lost the 82 days? We will try to work something out.
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kortwkc

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My previous program would have expired on the 06/04/18. Now since I installed the new program prematurely, the expire date is 18/01/19. In fact the new expire date should now be 06/04/19. The 82 days between old and new program, should have been added on. That is common practice.

Please explain.

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TM_Pat, Official Rep

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Hello kortwkc!

Thank you for your response.

Just a brief explanation about the discrepancy on the expiration date, Trend Micro serial numbers supports a completely independent subscription. That is why the expiration date from your previous license was not continued when you activated the new one.

Anyway, we have already transferred the remaining days from your old serial number to the new one. We hope that you will be happy with that arrangement.

Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community
(Edited)
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pformosa

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I just renewed my subscription and had the same thing happen to me. I have lost 43 days from my old subscription and trying to do a live chat what a joke
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kortwkc

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Send an e-mail. I am sure that they will add your lost days to your new subscription. Old & new don't work together. Its strange but it is what it is. I was very happy with the out come.
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TM_Ian, Employee

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Hi @pformosa!

Apologies for the trouble. It seems that you have already contacted our Chat Support team regarding this matter and your concern has already been addressed. Thank you for the patience and we hope everything's working fine with your Trend Micro programs. Kind regards to you kortwkc as well. 

Thank you again and have a great day! :)

Trend Micro Home Users Community