You cannot start a scan until security software has updated. Please try again

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  • Updated 2 weeks ago
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This conversation has been merged. Please reference the main conversation: My Trend has been "Downloading an update" for the last 3 hours.

I have been getting this error message for over a day now:
You cannot start a scan until security software has updated. Please try again.

Please advise how this can be resolved?
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fernando.kumar

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Posted 3 weeks ago

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TM_Pat, Official Rep

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Hi fernando.kumar,

We're sorry to hear about this.

We're already investigating an on going issue about continuous update. For the meantime, you may try the workaround from this thread: https://en.community.trendmicro.com/tm_en/topics/my-trend-has-been-downloading-an-update-for-the-las...

Regards,
Pat

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