yac

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  • Problem
  • Updated 2 years ago
  • Solved
Cant remove YAC virus. 
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gerte

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Posted 2 years ago

  • 1
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gerte

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Also - How do I remove AMISITES VIRUS
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TM_L, Official Rep

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Hi @gerte, nice to seeing you again.

For your question, to remove those conflicting softwares, please try the following steps:
  1. On your keyboard, press the Windows Windows Key + R keys.
  2. In the Open field, type "appwiz.cpl", then press ENTER. The Programs and Features window will open.
  3. Select the program you wish to remove, then click Remove or Uninstall.
  4. Wait for the program to be uninstalled, then restart your computer.
If you're still cannot remove the software, please provide a description or picture of the situation, we'll assist you further. Thank you.

Trend Micro Home Users Community
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gerte

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Errror CANT UNINSTALL. Trend picks up error and ask for reboot. Still the same after reboot. Cant uninstall.
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TM_L, Official Rep

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Hi @gerte, thanks for getting back.

For your issue, we suggest restarting your computer in Safe Mode and to see if you can uninstall YAC smoothly. You can refer to the link below for detailed steps:

Removing unwanted pop-up messages - refer to "Step1 Restart your computer in Safe Mode with Networking" and "Step2 Remove Potentially Unwanted Programs (PUP)"

If you're still cannot remove the software, please provide a picture of  "Error CANT UNINSTALL", we'll help you soon. Thank you.

Trend Micro Home Users Community
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gerte

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Tried it but wont remove YAC. No error. just nothing else on uninstall remove screen like frozen.
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TM_L, Official Rep

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Hi @gerte, sorry that the solution didn't work for you.

For your issue, we found a related Microsoft community discussion might help you. Here's for your reference:
HOW TO REMOVE ( YAC ANOTHER CLEANER)?

Please try and let us know if this resolves your issue. Thank you.

Trend Micro Home Users Community
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gerte

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The revo software could remove it. Thanks for your help.
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TM_L, Official Rep

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Hi @gerte, 

It sounds great!

Please feel free to contact us anytime when you need help for Trend Micro products in the future. Thank you!

Trend Micro Home Users Community

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