Wrong Software

  • 1
  • Question
  • Updated 2 years ago
I did the trial of the premium version, and I liked it so I bought it, and downloaded it , but it downloaded the maximum security insted of the premium. how do I fix this?
Photo of bkblondie05

bkblondie05

  • 70 Points

Posted 2 years ago

  • 1
Photo of Amir

Amir

  • 3,624 Points 3k badge 2x thumb
Hi ,

please view this link . for download premium security and then after purchase license can use it .

Also you can use protection on Apple Mac , Android and Apple iOS .

& use directpass & safesync .

Regards ,

Amir
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,842 Points 10k badge 2x thumb
@Amir  Thank you for helping with the answer! That's absolutely the right place for the Premium Security download ;-)

@bkblondie05  Thank you for purchasing our product! I checked your account in our system, as you mentioned, you did installed Maximum Security instead of Premium Security. You can refer to below steps to get this situation corrected:

1) Uninstall the Maximum Security on your computer in Control Panel or by the following support page Uninstalling Trend Micro Security software using the Diagnostic Toolkit - see "Using The Built-In Diagnostic Toolkit" section.

2) Install Premium Security using the link provided by Amir or use the following support page Installing Premium Security 10 (2016) - see "Download, Install And Activate On Your Secondary Or Other Computer" section.

3) Delete the registration of previous Maximum Security by following support page Deleting previous Trend Micro installations in your Trend Micro Account (MyAccount)

Thanks and please let us know how the steps go for you. 

Trend Micro Home Users Community