Wrong Installation

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  • Problem
  • Updated 9 months ago
  • Acknowledged
I installed Trend Micro Maximum Security on my new PC but it came out to be Mobile Security for IOS.  Did I activate wrongly?   How do I rectify this ??
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haha_82002

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Posted 9 months ago

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TM_Mark, Employee

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Hi haha_82002 and Welcome to Trend Micro Community!

I understand that when you installed your Trend Micro Security on your computer it came out to be Mobile Security for IOS, here some of the reasons why it came out as Mobile Security.

For the reason why it came out as Mobile Security for IOS, maybe because you activate your Trend Micro serial number on your mobile device

To activate your serial number on your computer, you need to install Trend Micro Maximum Security program and after that you can enter the serial number.

Installing Maximum Security 2017


Feel free to reply tothis thread to update us on your progress.

Thank you and have a great day!

Trend Micro HomeUsers Community
(Edited)
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haha_82002

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Thank you for your response.

I did not activate on my mobile device, I did it on my new desktop without knowing that I used the Mobile Security for IOS.

If now I activate by entering the Trend Micro serial no. by installing the Trend Micro Maximum Security program on my desktop, will it be considered as 2 devices activated?
If yes, how do I deactivate the Mobile Security?
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TM_Ferry, Employee

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Hi haha_82002,

Thank you for your prompt response.

Yes, it will be considered as 2 devices registered on your subscription.

Youcan modify the devices registered on your subscription by logging in your TrendMicro account on our myaccount website. Just click the x button at the upperright corner of the device you want to remove.

Here's our my account website:

Trend Micro Myaccount

Please let me know if this helps.

Enjoy the rest of your day!

Trend Micro Home Users Community
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haha_82002

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Thank you for your guidance.

I manage to register Trend Micro program in my computer.  After installing in my computer, I found that only 1 device has been activated.
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TM_Dianne, Employee

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Hi @haha_82002,

It is good to know that you have installed and activated it on your computer. With that said, as we can see here, your Trend Micro Maximum Security good for 5 devices has 4 remaining seats. 

Should you have any more concerns, do not hesitate to post it here.

Thank you and have a great day!

Trend Micro Home Users Community