Won't stay signed in.

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  • Updated 2 years ago
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I installed TM Maximum Security today and now my Youtube account (among others) don't stay signed in after I close down Firefox. Is this an issue with Trend Micro Password Management? It never happened before I installed Trend Micro.
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morganstanden

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Posted 2 years ago

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TM_L, Official Rep

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Hi @morganstanden, thank you for purchasing our product! 

Regarding your issue, the reason behind this is because Password Manager and the "Remember logins for sites" feature of your Firefox browser have the same function, which is to save your login details. If one of them is enabled then the other one will be disabled. You may refer to the support doc. below for detailed steps to use Password Manager:
Just a kind reminder, Trend Micro Password Manager not only can manage and protect your passwords but also provide the auto sign-in feature to login websites easily on Firefox, Internet Explorer and Google Chrome.

If you would like to try it on other browsers, here's an online article to assist you installing the extension:
Using the Password Manager Browser Extension

We'll assist you if you still encounter problems. Thank you.

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