Won't complete scan or update

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  • Updated 2 years ago
  • Answered
Unable to download an update. An unexpected error occurred (20547). That is the error I keep getting. Also says Scan Stopped.????
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Posted 2 years ago

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TM_Victor, Employee

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Hi kimh15!

Thank you for contacting us in the community.

We would like to know what application or software are you downloading when you receive the error message? and how are you trying to perform the update?

May we know as well the version of your Mac computer's operating system?

We hope to receive updates from you so that we can assist you with this concern at once.

Thank you and have a great day! :)

Trend Micro Home Users Community
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iOS High Sierra 10.13.3

Trying to update virus library. I get an Update Stopped notice
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TM_son, Employee

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Hello kimh15 and thank you for your reply.  

Before we give you troubleshooting steps, I tried to check the version of the program you currently have and it is still the 2017 version. Please upgrade your Trend Micro Antivirus For Mac to the latest version first as bugs and other known problems are already fixed on the latest version. Refer to the link below for the installation steps. The installer is available for download for free on the link below as well. 

Installing Trend Micro Security purchased from Best Buy for Windows and for Mac

Please let us know if you still receive the error 20547 after upgrading to the latest version. 

Trend Micro Home Users Community