With my recent reinstallation the quick scan has become very slow

  • 1
  • Problem
  • Updated 18 hours ago
Toshiba Windows 7
Photo of chloe290


  • 70 Points

Posted 3 weeks ago

  • 1
Photo of TM_Shaun

TM_Shaun, Employee

  • 474 Points 250 badge 2x thumb
Hi chloe290,

Welcome to Trend Micro Home Users Community!

The speed of your computer and the size of the file being scanned are the main factors that affects the speed of your scan process. If the scan finished and gave you a result, you basically don't have to worry about anything. However; if the scan stopped or hanged in the middle of scan process and didn't gave you any result, this means there might be a problem with the file being scanned or with the Trend Micro software installed on your computer.

Can you give us more information about your concern so that we can assist you accordingly?

Photo of jdstroopy


  • 100 Points 100 badge 2x thumb
I might be wrong but I thought Microsoft did not support Windows 7 anymore!