windows10 error on max

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  • Updated 2 years ago
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just loaded TM max and having lots of issues . comes up with error (0xc 0000e5) Launcher .exe unable to start correctly. it blocks all apps and can not open anything
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Posted 2 years ago

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TM_Pat, Official Rep

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hello @darren,

Thank you for providing this screenshot that we have requested. For further troubleshooting of this issue, let us disable User Mode Hooking on your Trend Micro Security program. User Mode Hooking is a component that monitors exploits of application that are taken advantage of through their vulnerabilities. Please follow the steps below to disable the said component.

Step 1: Open the Trend Micro Diagnostic Toolkit on your computer. To do that, Pressthe Windows Button and letter "R" both on your keyboard at the sametime to open the Run Console. Oncethe Run Console is open, type: supporttool
Step 2: Once the Trend Micro Diagnostic Toolkit is open, go to (B) Threats and then put a check mark on "Pause User Mode Hooking".
Step 3: Try to replicate the issue again.

We hope to hear from you soon after doing the steps above. You may also contact our support so we can provide you real time troubleshooting for this matter. Here is how you can contact us, click here.

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