Windows XP takes long to wake from hibernate

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I just installed Trend Micro Maximum Security this week.  I normally hibernate all my computers because they typically wake much faster than booting up from a shut down.  Immediately after installing the software the length of time was increased dramatically, as compared with the time in the past, including using other security software.  I've tried hibernating while I am logged on as a user, as well as hibernating from the logon screen.  Shutting down the computer and booting from off works normally, and is actually faster than waking from hibernate.
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Mike

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for your new purchase of Trend Micro Maximum Security! However, for your question, we are sorry to inform you that the operating system of the computer is Windows  XP which is no longer supported by Microsoft. We suggest upgrading your operating system to a much later version. We recommend Windows 7 to Windows 10 since most of the latest programs are compatible with these operating system. Here's a reference doc for this: 
Trend Micro's official statement for Windows XP's Consumer End of Support (EOS)

For further assistance on upgrading the operating system, you may contact Microsoft for help:
Help for Microsoft 

We highly encourage you to do this suggestion for your own safety because even though you have an antivirus installed on your PC but your operating system is not updated, your files are still vulnerable to threats due to the lack of patches that your computer needs to keep it more secure. 

Please let me know if you have more concerns or questions by replying here. Thank you.

Trend Micro Home Users Community
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Mike

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Do you feel the reply you sent me is a valid reply since obviously the excessive time to wake from hibernating is caused by your product, AND your product is sold as compatible with Windows XP?  If it wasn't sold as compatible with Windows XP, I wouldn't have purchased it.
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TM_L, Official Rep

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Although Trend Micro Maximum Security is compatible with Windows XP, as stated in this article, we will have limited Technical Support for issues encountered on Windows XP. We can try identifying the root cause and come up with workaround however, I cannot guarantee you a fix. 

Please let me know if you’d like to work with me on this, but to give you a heads up, isolating the issue will take a long time because we need to disable each of the module and observe which of it is causing the problem. If you are ok with this, we need to make the conversation to private and give you the disable module tool. 

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