Windows will not load all I get is a message of: stop code: SYSTEM_THREAD_EXCEPTION_NOT_ HANDLE What failed: TMUMH.SYS

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
Photo of gregorydauterman

gregorydauterman

  • 70 Points

Posted 1 year ago

  • 1
Photo of TM_Mark

TM_Mark, Employee

  • 470 Points 250 badge 2x thumb
Hi gregorydauterman and welcome tothe community!

Upon checking your problem description you are getting a BSOD error message, can you please uninstall Trend Micro Program installed in the computer where you encountered the problem. Here is the link on how you uninstall the program using the Uninstall Tool:

Uninstalling Trend Micro Security software using the Uninstall Tool

And after uninstalling the Trend Micro Security, kindly run this BSOD Hotfix:

[Hotfix] Getting BSOD after installingTrend Micro Security 2017

After that, install again the Trend Micro Maximum Security:

Installing Maximum Security 2017

Please don't hesitate to reply in this thread if you still encounter the problem.

Thank you and Have a great day! 


TrendMicro Home Users Community
(Edited)