Windows Trend update Conflict

  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged
I keep getting a windows update message can't update as Trendmicro 2009 is installed It sayas I haveto uninstall it manually
I am running latest version and have uninstalled using you tool and reinstalled but keep getting the message. Any tips?
Any tips
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  • confused

Posted 2 months ago

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TM_JustineM, Employee

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Hello rwale52 and welcome to the community.

Apologies for the inconvenience that you are experiencing. To help you with this matter, you will need to go to your Windows Registry to find and delete some specific files. Before doing this please click on this link for you to backup your Windows Registry so that you can revert back to a working condition if something unexpected happens, please follow the steps very carefully.

Creating a backup and restoring the Windows System Registry (For Home Users)

  1. Once you have created a backup of the Windows Registry please go to this location: HKEY_LOCAL_MACHINE/Software/Microsoft/WindowsNT/CurrentVersion/AppCompatFlags/UpgradeMigration
  2. Check if there is value inside the keythat contains a location of Trend Micro file in the computer.  If YES, navigate to the location ofthe detected Trend Micro file and delete it.
  3. If registry entry does not exist, useWindows search to search for the following keywords: TAV, TIS, TISPro.
  4. Delete any folder or installer related to thesekeywords.
  5. Retry Windows Update.

You can also contact us on our support hotline if you need further assistance in doing the steps, you can click on this link for you to see how you can contact us.

Contact Trend Micro Technical Support 

I hope this helps let us know if you are able to do the steps.

Thank you and have a great day!

Trend Micro Home Users Community