-
170 Points
Posted 1 year ago
-
100 Points
Hi,
Check on your registry the following location:
\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\UpgradeMigration
You will see all the software making issues and where is the location for the detection, in my case it was a very old folder containing internet security 2009 installation. Just delete it and the problem was fixed.
Bye
-
170 Points
Tom Emmelot, Champion
-
26,662 Points
Just uninstall TM ,Reboot, then do a search for "Trend Micro" and Delete all you find!
Then try the update, is a big won, takes 3/4 hour or so depending on on your internet speed and hardware. Then install TM 2018 again.
Good luck!
Kind regards,
Tom
-
170 Points
-
100 Points
Try to access it while you get the window asking you to manually remove trend micro, because I think that if you cancel the installation, the key is removed.
TM_Kiko, Employee
-
10,442 Points
We would like to apologize for the delay in response
You may want to try to uninstall the Trend Micro program through the Diagnostic Toolkit. If I understand this correctly, the system is asking you to remove an older version (2007 version). This will require the Old version of the Diagnostic Toolkit as well.
Kindly click on this link and refer to the detailed instructions provided:
Uninstalling Trend Micro Security and older programs for Windows using the Diagnostic Toolkit
We will be looking forward for the positive results.
All the best,
Trend Micro Home Users Community
-
92 Points
Some apps need to be uninstalled
These programs need to be uninstalled because they aren't compatible with the upgrade.
- Trend Micro Internet Security 2009
I click "Uninstall and continue" and Windows says:
We couldn't uninstall these apps
You'll need to remove these apps yourself, and then select Refresh.
These programs need to be uninstalled because they aren't compatible with the upgrade.
- Trend Micro Internet Security 2009
I have tried:
1) uninstalling my current version of Trend Micro Internet Security 2018
2) running the Trend Micro Remnant File Remover tool
3) running the Diagnotstic Toolkit suggested above
4) manually searching for the words Trend in the registry (none found)
5) manually searching for any files called Trend on the C drive (none found)
6) reinstalling the current version of Trend Micro Internet Security 2018
and nothing works.
-
100 Points
Regards,
TM_JustineM, Employee
-
3,774 Points
Hello cale and welcome to the community.
Aside from doing the steps that Christophe has suggested. Please try to find the name "TMAS" on the Registry editor and on the C: drive or any other drives that you have. And also please find the "windows.old" folder on the C: drive or other drives and delete them and check if the issue still persist.
I hope this helps, we will wait for your reply.
Thank you and have a great day!
Trend Micro Home Users Community
-
170 Points
Tom Emmelot, Champion
-
26,714 Points
-
92 Points
Searching for 'TMAS' in the registry provided zero results.
But deleted every file or folder with the words TMAS in them that could potentially be related, finally one of them worked, not sure which one though, thanks!
-
630 Points
Thank you for your inputs! Anyway, bpb118, you might want to try the solutions provided by our community members. I will also provide a detailed solution below to fix this issue.
Step 1: Check what file Windows is detectingby going to registry entry: "HKEY_LOCAL_MACHINE/Software/Microsoft/WindowsNT/CurrentVersion/AppCompatFlags/UpgradeMigration"
Step 2: Delete the file in registry entry’svalue data (There should be a path file under the tab 'Data'. Kindly delete that specific file.)
Step 3: Try Doing a Windows update again.
Note: If registry entry does not exist, use Windows searchto search for the following keywords:
- TAV
- TIS
- TISPro
Kindly delete any folder or installer relatedto these keywords (confirm if they are Trend Micro program related files)
Feel free to reply to this thread if you have any questions, so we can assist you further.
By the way, bpb118, you might also want to contact our phone support for easier troubleshooting since you are under Premium subscription. You may refer to this link for ways on how to contact our support.
Thank you and good day!
Trend Micro Home Users Community
-
82 Points
TM_Victor, Employee
-
4,942 Points
Thank you for confirming that the upgrade of the operating system has now succeeded.
If in case you have other concerns, please do not hesitate to post it here. Other community users would also be glad to help you on it.
Thank you and good day!
Trend Micro Home Users Community
-
80 Points
-
170 Points
TM_Kiko, Employee
-
10,442 Points
Should you have inquiries, TM related issues or ideas, feel free to post it here!
Have a wonderful day!
Trend Micro Home Users Community
-
100 Points
(now uninstalled). i found some old installation files in a download folder for previous editions and deleted them. Any further advice?
-
470 Points
Click the link below for the step by step procedure on how to resolve the issue:
Unable to update Windows 10 due to remnants of old versions of Trend Micro Security
Regards,
Nick
-
100 Points
-
470 Points
There might be some files from the old Trend Micro that is not yet deleted on the computer that is why it keeps on detecting it.
Since you mentioned that you already try the recommended steps, try again to manually search for some more Trend Micro files on your computer. If you did not locate any Trend Micro files anymore and still the issue persist, I will recommend you to contact our Phone Support for us to check on the issue.
Regards,
Nick
-
100 Points
-
470 Points
-
470 Points
HKEY_LOCAL_MACHINE\SOFTWARE\CoreSecurity
-
470 Points
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
Related Categories
-
PC Security
- 4361 Conversations
- 651 Followers