Windows 10 Conflict

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  • Updated 2 years ago
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Windows 10 will not load on my computer because it says I must delete previous versions of Trend Micro (I do have the latest version). When I go to delete them off of my drive they are not listed. How do I get around this?
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jalich

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Posted 2 years ago

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TM_Claudia, Employee

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Thank you for letting us know this problem. For your situation, using Diagnostic Toolkit and Trend Micro Titanium Driver Remover Tool to completely uninstall Antivirus + Security can be helpful to reset the configuration. Here's a support page for the detailed steps:
Uninstalling Trend Micro Security and older programs using the Diagnostic Toolkit - see "Having Problems Removing Trend Micro?" section

After installed Windows 10, please follow the instruction below to install Antivirus + Security.
Installing Antivirus+ Security 10 (2016) - see "Download, Install And Activate On Your Secondary Or Other Computer" section

If you're encountering any problems during the process, as you're a valued subscriber of our premium support service, we would like to recommend you to call the Premium Support hotline at any time 24x7 for solving the problem efficiently. Please find the premium service phone number in the "Call Premium Support" section in this page. Thank you.

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