win 10 update thinks trend is still installed - will not upgrade

  • 1
  • Problem
  • Updated 2 years ago
win 7 laptop that has had trend micro titanium uninstalled previously - win 10 upgrade tags it as still having trend, and will not run.
Photo of DGreene

DGreene

  • 82 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of TM_JB

TM_JB, Official Rep

  • 3,354 Points 3k badge 2x thumb
it is possible that there are remnants of the Trend Micro program still installed on the laptop. I suggest following this guide to remove any remnants: Uninstalling Trend Micro Security 10 (2016) using the Uninstall Tool
Photo of DGreene

DGreene

  • 82 Points 75 badge 2x thumb
Thanks.  Still working on it, because the upgrade tool refuses to retest, but assumes it's still on the drive after removal of the remaining bits....however we MIGHT have found an end run around it by using the win10 ISO  download.  Sigh......  :)
(Edited)