Will not update, says not connected to internet, but am connected

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  • Problem
  • Updated 3 years ago
  • In Progress
Have not used tablet for a few months now won't up date. I am connected to internet but keep getting a message not connected
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  • annoyed

Posted 3 years ago

  • 1
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How many times do I have to write the question?????
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TM_L, Official Rep

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Thank you for contacting us in our new support community! We understand that although you're connected to the Internet, you still can't update your Trend Micro Mobile Security. For this situation, we suggest reinstalling the app. Here are the steps:
To uninstall your Mobile
Security app:
  1. Tap Mobile Security on your mobile device.
  2. Tap Menu > Settings > Uninstall.
  3. Type your password to continue uninstalling Mobile Security.
  4. Tap OK to finish.
Downloading, installing and activating the full version of Mobile Security for Android

Please let us know if the solution works for you. Thanks!

Also, thank you for being a subscriber of our premium support service! Please don't forget to utilize the premium service which includes 24x7 phone support. Please find the premium service phone number in the "Call Premium Support" section in this page.

Trend Micro Home Users Community

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