Will not allow me to scan

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  • Question
  • Updated 2 years ago
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My scan was hung up at about 80% completed, so I stopped the process in Task Manager. Now I cannot initiate a scan until "finished receiving an update or running a scan". How can we correct this so I can do a scan?
Photo of jkmccandless


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Posted 2 years ago

  • 1
Photo of woodartisan55

woodartisan55, Champion

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Here's a similar problem with answers from a few months ago. Good luck!


Photo of TM_Kaye


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Hello @jkmccandless and welcome to Trend Micro Community!

Thank you for helping us out @woodartisan55

You may check the link of the thread above with the same issue of yours that was already resolved. As another option, you may reinstall the Trend Micro program on your computer. To do that, you can refer to the link below.

Reinstalling the latest version of Trend Micro Security program

Please let us know if this will resolve your issue.

All the best! :)

Trend Micro Home Users Community

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