BSOD message

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I clicked on a website earlier and my computer froze, it had a message with a blue screen and said I won't be able to close my browser (which I couldn't) and said not to restart my computer or it will kill the hard drive. It had a number to call instead. I restarted my computer anyway. Why didn't Trend Micro detect this and warn me?
Photo of mcneil1255

mcneil1255

  • 100 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,822 Points 10k badge 2x thumb
Official Response
No problem on the product version, we can look it up in our system here. Unfortunately, we're not able to view the FB link you provided. Could you paste that link again?
Before we redirect your case, could you also please check our online article to see if this is something you're experiencing?
About Suspected Third Party Technical Support Scams

If it matches what you're seeing, then your PC is most likely not infected with malware. Though some clean up of unwanted applications that displayed this web page would still need to be performed.
(Edited)