Why the sudden failure of the TMHS to assign IP addresses after a few days operation?

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  • Problem
  • Updated 3 months ago
  • Acknowledged
Installed Trend Micro Home Security and ran fine for a few days ie devices on home network could access internet. Last night devices could not access internet: some reported that no IP address was assigned. Solution at present is to disconnect the TMHS, enable DHCP on the router and then devices had access to internet again (ie assigned IP address by router). Why the sudden failure of the TMHS to assign IP addresses after a few days?
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judyandgrant

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Posted 3 months ago

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TM_Pat, Official Rep

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Hello judyandgrant,

Sorry to hear about this but it's nice to know that this has been already taken care of. This might be related to the software and firmware update that we deploy.

If ever that you will encounter the same problem, please do not hesitate to reach out to us.

Regards,
Pat
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Trend Micro_Raymond, New Product Support

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Hi judyandgrant,

By the way, may i know the router brand and model you are using? Thanks!