Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer! To click on TM Trouble shooting tool does no repair at al , it is to contact TM service. Can you provide us more info OS/TM version. Do you have a system restore point from before the problem started?? Use that restore point than. Here from you.