Why is windows 10 file explorer slow to create or delete folders when Trend is running?

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  • Updated 2 years ago
It can take up to 60 seconds to create or delete a folder in Windows 10 with Trend active. Disabling Trend resolves the issue and folders are created and deleted with no delay.
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jb20147

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Posted 2 years ago

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TM_JB, Official Rep

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Thanks for reporting the issue here. This could be related to a current issue with the latest version. If you haven't upgraded to the 2017 version then you may want to try upgrading first:

Internet Security 2017

If you are already on the 2017 version then you could try running the hotfix provided on this guide:

[Hotfix] Accessing files via shared folder is slow when Trend Micro Security is running
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jb20147

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I think I figured out the solution on my own. I uninstalled Trend Internet Security and chose not to use the ransomware folder protection on the new installation. I was able to access my folders normally once ransomware protection was disabled.
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Hi jb20147,

When you say Ransomware Folder Protection, did you mean Folder Shield? 
The root cause of the problem is a component of the Ransomware solution and the hotfix provided above corrects the problem. But I have not considered Folder Shield could be a root cause. It would help me a lot if you could confirm this information.

^erza
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jb20147

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During installing a window appears that says something about "Randsomware Folder Protection". You would need to check internally with Trend if that is your marketing term for "Folder Shield".

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